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End The Whine Day - May 20th

Swad

By Swad,
in Apple Computers and Hardware

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Swad
Swad
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It doesn’t take very long in the Apple support forum (and elsewhere) to discover the main issues on the minds of MacBook Pro owners – the majority have issues with whining and heat. Apple seems to be taking these annoyances very lightly, and as such, something needs to be done.

 

Many of you have been promised by Apple tech people that your problem would be fixed in the next generation… and it wasn’t. Many people have been told that the "sound is normal" - for the price you paid for the unit, it isn't.

 

Some have heard from the Geniuses that their uncomfortable heat is “within spec” while other have had to void their warranty to fix the problem. All of this has got to stop. We need to let Apple know we're tired of them not paying attention to our complaints. So here's what I suggest we do.

 

On May 20th, everyone with a MacBook Pro that has whining and heat issues should call Apple Support and tell them about it. If thousands of affected MBP owners call on the same day on the same topic, Apple will be forced to address the issue (not to mention the press such an effort will get!)

 

This is our best way to hold Apple accountable and it's our duty to make sure they know we won't tolerate hacks and unsupported fixes to fix an issue that shouldn't be there. This is nothing malicious and we do it with the most admirable of reasons – telling Apple we love their characteristically high quality and want to ensure it remains. Besides, we pay for the ability to call technical support when have an issue.

 

Help us spread the word – post on your favorite Mac forums and let the world’s MacBook Pro owners know their solution is at hand.

 

So, mark Saturday May 20th on your calendar - it's the day the whining ends!

 

Let us know if you plan to join us.

 

Digg this and tell the world!

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https://www.insanelymac.com/forum/topic/16296-end-the-whine-day-may-20th/
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Swad
Swad
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Well, we may not need to do this whole campaign if they've fixed it...

 

This seems like hopeful post - this guy just got a new one and his revision runs cooler and has no whine. (The forum doesn't seem to like the link to Apple's forum... scroll down to HeraldMage's post)

 

If a few other people can confirm that the newer revisions are being fixed, the problem may be moot.

coreyt
coreyt
Posted
Posted

All I can say is;

 

"Whine, Apple Users. Whine."

 

and as Apple free hardware owners are praising their generic components, for what little of them they have actually been able to get working on OSx86. It shall be praised. And as much as I wish my parents would buy me (hoping at the end of the year for my Uni going away present) a Mac, the likelyhood of that happening is almost ZIP and I have plans to upgrade my PC to, currently a AMD Athlon64 4800+ Dual Core CPU. Roughly I am guesstimating by the time that Vista is released/shorly after the release, you should see a huge pricedrop on PC Components. If not, my plan is ruined (LOL). But yeah in the end, all you Apple go aheaders, buyers, etc.

 

And as I have said in my last post about the Thermal Paste in MacBook Pro's that Apple as a Multinational Corporation, should be acting accordingly towards little things such as the Thermal Paste, clueless stuff-ups. Seriously if they are going to base their productline on Hardware, they need to respect their own hardware. Respect yourself before you resepect the man (as a moth fly's blindlessly onto my screen in the pitch darkness that surrounds me, apart from the glowing street-sign hanging on my wall).

 

Peace Out it's 1:43AM and School Awaits in 6.25hrs.

dualBooter
dualBooter
Posted
Posted

Heya all,

 

I know someone whose laptop running Tiger is having NO heat or whine issues at all..... oh.... wait.... that's because his laptop is made by HP......... Neeeverrrrrr Miiiiiiiind.

 

Seriously though, I see that this has been dug already, and perhaps someone with a Slashdot (posting) account might want to post there as well, since we all know that Slashdot has enough readers to bring many sites to a grind from readers going there after reading a /. article. That would definitely help spread the May 20 message.

9mmCensor
9mmCensor
Posted
Posted

This will just clog up the queues for normal tech support reasons. Having a mass submition of complains via the phone will have the same impact to get something fixed (phone agents log a complain, and eventually the data aggregates that data and finds a trend) as submitting feedback to apple via there website http://www.apple.com/feedback/powerbook.html (pick macbook pro) only there is less time to notice the trend (simply analyze the data rather than look for all the complaints in the tech support DB) and it doesn't effect queue times.

Swad
Swad
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9mmCensor-

 

Great point about the queue times. Although that's partially the point. Apple will either 1) release a statement before May 20 so that their tech support won't be tied up or 2) will be sorry they didn't when all their tech people get calls on May 20 about 2 issues.

 

I hope it's the former - either way, Apple will get the hint.

Surpher
Surpher
Posted
Posted

Well, I have both of these annoyances coming out of my MacBook Pro. I'm from Slovenia. I did go back to the reseller where I bought the machine and told them what I'm experiencing. They said that they and Apple are aware of it and they are getting rid of the problems in future revisions. Me? I have to live with it since Apple did not release anything callback for the MacBook Pros. It pisses me off since I paid 2400 euros for the damn machine (1.83GHz, 1GB RAM, 80GB hdd) and I can't concentrate when writing articles or doing anything - the CPU whining. And I can't use it on my lap because of the heat. Even using the laptop keyboard is sometimes uncomfortable because of the heat coming from the computer.

 

Anyone has an idea wether I can call the Apple support (in U.S., UK?) as well, since there is no Apple store here, only this one reseller that ignores my computers problems?

 

Though, I found out that if I use Apple Wireless Keyboard, the whine disappears! The heat is still there.

Danman
Danman
Posted
Posted

My Intel Mac Mini is a bit buzzy/whiney - anyone else with a mini get any noise?

 

I think we should join in if its a common problem, but I haven't heard anyone else complain of this with a mini?

 

I just don't know if its a 'normal' level of noise for a mini - if you go into a store then you'll never be able to tell as its never quiet enough and there are loads of other computers making some noise.

 

Anyone help me out with a gauge to what I should expect to hear (sorry this is off topic now really)

eradicator006
eradicator006
Posted
Posted

Here's something weird....I get the CPU whine on my P4 2.8ghz running OS X. It makes a slight whining noise when I move a window around the screen. I don't get this in Win XP. I used a Macbook Pro and it had the same exact problem in OSX but not in XP. My guess is that it's something to do with the intel chips.

rogabean
rogabean
Posted
Posted
9mmCensor-

 

Great point about the queue times. Although that's partially the point. Apple will either 1) release a statement before May 20 so that their tech support won't be tied up or 2) will be sorry they didn't when all their tech people get calls on May 20 about 2 issues.

 

I hope it's the former - either way, Apple will get the hint.

 

 

most likely it will just annoy a bunch lower paid tech support folks... i'm torn on this. one side of the coin it will at least throw a stone at Apple to do something (hopefully) on the other of the coin I work in technical support and had this pulled once on us (different issue, but similiar in actions taken) and we couldn't do anything. we couldn't actually forward in those complaints anywhere... and we were all fried by the end (a few nice folks ended up quitting their jobs out of sheer frustration that day)

Swad
Swad
Posted
  • Author
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most likely it will just annoy a bunch lower paid tech support folks... i'm torn on this. one side of the coin it will at least throw a stone at Apple to do something (hopefully) on the other of the coin I work in technical support and had this pulled once on us (different issue, but similiar in actions taken) and we couldn't do anything. we couldn't actually forward in those complaints anywhere... and we were all fried by the end (a few nice folks ended up quitting their jobs out of sheer frustration that day)

 

You bring up a great point, rogabean. The hope is that in the 19 days before we do this, Apple will at least make an official statement about it. One thing I really dislike - whether it be in politics or computers - is not admiting you went wrong.

 

If Apple does something before then, none of this will be needed.

 

I hope that it doesn't make anyone quit their job (or have any of the other effects you mentioned), but one thing is for sure - it was clear to you and everyone else working in that call center what was on users minds. That's the key.

 

We're not trying to be hurtful and do this with bitterness - it's just that Apple has left us no other recourse than to stage a large-scale demonstration.

Cippy
Cippy
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Posted

Mashugly -

I read about this day off of Digg.com. I think it is a great idea. I do not own a Macbook, but am an eMac user. Though it probably doesn't suit on this forum as much, there is a problem with a generation of eMacs. It turns out all the 1.25 GHz G4 eMacs made in the summer of 2004 have faulty capacitors in the logic board. I would like to take advantage of your idea, and round up the other couple hundred eMac users aware of this problem. I will try and have them all send in complaints on May 20th as well. Hopefully, with our forces combined, we can successfully catch Apple's attention.

 

If you have any problems, I'll be keeping an eye on this topic.

Swad
Swad
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Cippy -

 

Welcome!

 

While I'm a huge fan of collective, non-destructive action, I think you might be better served by calling the following weekend. I doubt that you'd really be able to get through on the 20th with the higher-than-normal call load. Also, two groups trying to call at once will be less successful than if they called at separate times.

 

It's a good idea, though - feel free to start another thread in this forum discussing the problem and the plan. ;)

Cippy
Cippy
Posted
Posted
Cippy -

 

Welcome!

 

While I'm a huge fan of collective, non-destructive action, I think you might be better served by calling the following weekend. I doubt that you'd really be able to get through on the 20th with the higher-than-normal call load. Also, two groups trying to call at once will be less successful than if they called at separate times.

 

It's a good idea, though - feel free to start another thread in this forum discussing the problem and the plan. ;)

Yeah, good thinking. Think I should try hitting them the day after, or would that still be problematic with time zones and such? Either way, I'm gonna make sure the complaints are within close proximity.

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