End The Whine Day - May 20th

[MACPRO]

OK ill try this again.... I apologize for the previous post's

 

Calling Apple will only tie up the phone lines for people who actually need help, the reason I say that is if People who have this problem, would or should already be calling on a daily basis to getting the unit fixed. thus for one massive call in will only make more problems then getting things resolved.

 

Apple knows about this issue, I know for a fact. "How I know doesn't matter because you will think I am being bias to you, Which I am not." They are working on a resolution, and Thanks to the person who looked into there MBP and saw that there was too much thermo paste in it, so they take it off and then reapply a small amount. that is helping making the unit run a-lot cooler. a full 29 degrees cooler. to about 103-105 degree's

 

People dont need to void there warranty to get it fixed, thats why there is applecare, they can call tell them its whining very loud and they will take care of it.

 

It takes time to find out why things are happening and such, Things will get resolved, its a big leap for apple to go with intel, maybe they rushed it out too fast, but If you keep trying then things will get resolved. A mass call in will only make headaches for you and the agents. People are gonna be upset because of long hold times and they are gonna get angry and vulgar with the tech agents.

[MACPRO]

also, contradictory to popular belief Apple Notebooks are not meant to be used on your lap. We all know they are made of aluminum, which conducts heat. Dells and Hp's are of a hard plastic, which does not really conduct heat. Which with the current heat problem really doesn't help. But apple will take the unit and reduce the thermo paste which will reduce the heat.

 

So that is why it is said they are not Lap tops but notebooks.

[badg2k]

also, contradictory to popular belief Apple Notebooks are not meant to be used on your lap. We all know they are made of aluminum, which conducts heat. Dells and Hp's are of a hard plastic, which does not really conduct heat. Which with the current heat problem really doesn't help. But apple will take the unit and reduce the thermo paste which will reduce the heat.

 

So that is why it is said they are not Lap tops but notebooks.

 

But even with the change in name shouldn't I be able to even hold it to move it from one desk to another like a "notebook" if you want to play the specific name game. I almost dropped mine because of the heat. And apple will not fix your whine. I tried to take it to the apple store in SoHo and they denied everything. Calling apple tech does bother tech support and apple, but it also makes this problem a priority for them. Maybe they'll put more man power into this issue instead of some other project. They are aware of the problem, but they are not aware of the immediacy and severity of the issue.

[Swad]

Macpro -

 

Thanks for your post. Much better.

 

The problem is that we have no proof that they're doing anything. If you can produce the proof, we'll examine it. Until then, we have nothing. One of the main issues here is that they won't even acknowledge the issue.

 

badg2k is also right. They may know about the issue, but the sheer volume of calls will reinforce that it's not something they can take their time on. Fixing this hasn't been a priority, but it needs to be.

[MACPRO]

I agree with you, if you move it from one desk to a table you should be able to grab it with out it being so hot where you have to drop it or set it down.

 

I don't know who you talked to, but if you don't like the whine noise, just say so to tech support over the phone and at the soho store" which is one of the busiest stores in the retail chain", But they will fix it or at-least have it mailed in to be looked at to see if its within spec. IF it buzzes very loud, or whines, it could get repaired.

Heck I saw one that the wife said she heard a high pitch sound, that her husband nor I heard "women have a higher decibel range" thats why she could hear it and she wouldn't use the computer. Turn the brightness off it goes away, turn it on it came back. It got repaired.

 

And im not playing a name game, the same thing goes for the powerbooks and the Ibooks, though the ibook is made of a plastic., which also has a smaller ghz cpu so it doesn't produce as much heat, but concept is the same.

 

 

 

And mash. It is a priority for them, they are working on it, it takes time.Sorry cant give you proof. even if i could you couldn't have access or get access to it.

 

I mean, you guys can call in, thats what tech support is there for, but its gonna do two things, make wait times very very long and make some customers very very angry.

 

 

 

Off topic?

Dont know if you would know mash

will the os x 86 for intel work on amd xp cpu with SSE, to get mac os x on that Amd chip?

[Ouch]

Apple will fix the whine issue, at least they did for me, so i would enourage everyone still experiencing whining to call applecare before the 20th and see what they say. If they refuse to help then thats what the 20th is for, but if you make clear that the whining is a problem chances are they will repair it for you.

[Azurael]

I won't be joining you, since my stock 2.0GHz MBP has been silent and cool since the day I owned it (I bought it in early April from the Apple Store Regent St.)

 

My 1.25GHz 15" PowerBook has made annoying and very noticable fizzling noises (louder than the HD seeking, though I have a quiet Samsung HD) from the internal speakers (even with external speakers plugged in) when the power supply was connected ever since I first bought it at the end of 2003 though. I don't know if I'm the only one but it happens with all three of the 65W PSUs I tried and even the 45W PSU from my old 12" PowerBook, and it doesn't matter whether the cable is earthed to the grounding pin on the PSU or not (I tried that since my old 12" PB hummed when using a non earthed connection like the plugtop adapter).

 

The Mac Genius I went to see said Apple won't do anything about it, since it's not an impediment to the function of the computer. Figures, I guess.

 

I've not heard a 'whining' MBP, though it has to be said I've only seen a few beside my own - is it really that severe that you can't live with it? I bet the Dell equivalent would have at least double the irritating noises and badly isolated circuits leading to noise from the speakers and cheap components leading to noise from other components, like the inverter (from experience of X86 Notebooks... It seems IBM were the only people who built them properly. I bet Lenovo don't...) and the casing would crack if you put a feather on top of it (like my old Inspiron 2650. Last Dell I buy )

[Ouch]

The whining noise is sinificantly worse than the inverter buzz in terms of pitch and amplitude - it's like nails on a chalkboard!

[Guest Stefisun]

I agree with a previous poster that only people with problems should call Apple. I also have 3 Macbooks at work, (2 2 GHz and my own 2.16 GHz), and I have no whine, moo, cows or heat. My temperature was 64 Celcius after running the yes thing for 2 hours non stop.

 

I wonder how many "real" people have Macbooks in this thread, especially since osx86project.org is really more of a "run OSX on a PC site" than a Mac site.

 

Don't you think it's a little rude to organize a "Whine day" against Apple when this site actively teaches and discusses how to run OSX on cheap boxes? Are you sure you like Apple and the Macs?

 

Flame on...

 

PS: All CoreDuo laptops whine when idle. Deactivate Speedstep in either Windows XP or MacOS X, loose 20 minutes of battery life and be happy. Plus that by deactivating Speedstep you have a 30% faster machine, even when MacBook Pro runs on adapter with high performance settings is 30% faster with out Speedstep.

[Swad]

I wonder how many "real" people have Macbooks in this thread, especially since osx86project.org is really more of a "run OSX on a PC site" than a Mac site.

 

Quite a few - many of those people just ran OS X on their PC since it wasn't out on Intel yet. Many are buying them or are planning to.

 

Don't you think it's a little rude to organize a "Whine day" against Apple when this site actively teaches and discusses how to run OSX on cheap boxes? Are you sure you like Apple and the Macs?

 

No, it's not rude to ask a company to fulfill a promise to their customers. And yes, of course we like Apple and OS X - if we didn't, you wouldn't have this forum to flamebait. Hmmm...

[Guest Stefisun]

It is rude to actively steal and try to crack OSX for PCs on the one hand,

and organizing "Whining days"against Apple on the other,

especially when maybe a 2% here owns a real Mac.

Who knows, maybe a little jealousy is involved?

[Swad]

Sorry, but that's a ridiculous statement. If there is any personal reason why I want to coordinate this, it's because I want a MBP but won't buy one until Apple fixes the problems they should have in the beginning. But I also feel bad for the thousands who haven't gotten support.

 

It is rude to actively steal and try to crack OSX for PCs on the one hand,

 

Indeed, it is. It's also illegal. Have I contested this, ever?

 

and organizing "Whining days"against Apple on the other,

 

Wow, you're really confusing the issues here. Piracy on the one hand is not like collective action to bring an issue to the forefront of a company's priority list.

 

especially when maybe a 2% here owns a real Mac.

 

I'd love to see your survey data on that one. The real number + the number who will buy one is much higher than that. Not to mention the guests who lurk but don't register (not that lurking is bad... )

[MACPRO]

Mash, your comment about " it's because I want a MBP but won't buy one until Apple fixes the problems they should have in the beginning"

 

You make it seem as every MBP is faulty, when they are not.

 

One thing you must consider is that how many MBP were shipped and how many are having issues, Only people who have issues call into tech support. They dont call in to say "oh my I LOVE MY MBP". It would be nice so we could take a survey to see how many are actually bad, but IM sure its a low percentage rate compared to how many MBp's have been shipped out.

 

Its luck of the draw, you may buy one and nothing will be wrong with it or you may have one with issue's. But, Apple will fix it if its not in working order.

[non sequitur]

PS: All CoreDuo laptops whine when idle. Deactivate Speedstep in either Windows XP or MacOS X, loose 20 minutes of battery life and be happy. Plus that by deactivating Speedstep you have a 30% faster machine, even when MacBook Pro runs on adapter with high performance settings is 30% faster with out Speedstep.

 

 

how would one go about doing this?

[Colonel]

Apple fixed the whine, heat, and battery problems on the 17" model.

See here for a review on it.

[Swad]

One thing you must consider is that how many MBP were shipped and how many are having issues, Only people who have issues call into tech support. They dont call in to say "oh my I LOVE MY MBP". It would be nice so we could take a survey to see how many are actually bad, but IM sure its a low percentage rate compared to how many MBp's have been shipped out.

 

Of the three friends I know who have gotten MBPs (all forum members, mind you), all of them have dealt with whining and two have been unbearably hot. One sent his back for a replacement, another has gone through 3 different ones before he got a good one. I don't think that the ratio of good/bad MBPs can be that great if a random sampling like this has so many issues.

 

I'll wait.

 

And yeah, colonels, I saw that review - I hope its truly the case! I'll reserve judgement until we hear more reviews. If they truly did fix the issue, I may just buy one of those.

This thread is solely for discussion about May 20th. Discussion about the whine, heat, and other problems should take place in some of the other wonderful boards here.

[Guest Stefisun]

So Mash, let me see if I get this straight.

 

- Apple has shipped hundreds of thousands MacBooks.

- All together in Apple discussions and from statistics, about 2.400 MacBook buyers are complaining about whining. Many of them go to AppleStores and change them, and they are happy, others just complain endlessly.

- The admin of OSX86Project organizes a "Whine day" when at the same time he states:

" it's because I want a MBP but won't buy one until Apple fixes the problems they should have in the beginning".

 

Rrrrrrrright. Since you are at it start organizing a "PowerTowerPro" day, since I am sure that:

a. They are going to have some problems, and

b. You will want to buy one eventually.

 

Am I the only one who finds all this hilarious???

[MACPRO]

no your not

[Swad]

So Mash, let me see if I get this straight.

 

Sure, let me assist you.

 

- Apple has shipped hundreds of thousands MacBooks.

 

Great job, Sherlock. Doing well so far.

 

- All together in Apple discussions and from statistics, about 2.400 MacBook buyers are complaining about whining.

 

Your source? Anecdotally, everyone that I know personally who has gotten one has had issues. Take a look at the MBP forum on Apple's website. Notice any common themes? Yeah, it's a big deal. What's been done? Nothing.

 

- The admin of OSX86Project organizes a "Whine day" when at the same time he states...

 

You really don't get it, do you? I'm doing this for 2 reasons.

 

1) Thousands of people are affected by this - I'd say probably at least half of all MBPs are affected, based on how much we've heard. Of all the people in all the forums I've read, more have issues than don't. The worst part is that Apple has not fixed the problem. We shouldn't have to return a $3,000 piece of machinery.

 

2) Yeah, I'm waiting until they fix the issues. Why is this a bad thing? Screw what I want for a moment - I know that there are thousands of potential Mac purchasers out there (like me) who here about these issues but, unlike me, choose to buy a Dell instead (people who aren't Mac news followers and who are just casual computer buyers). I personally know Apple's quality and will stick by them, but I refuse to see the company hurt themselves by releasing a shoddy product and not addressing the issues. Some people will just move on, and I want to make sure that everyone who buys an Apple product falls in love with it. That's been their guiding principle so far, but they haven't lived up to it with the MBP. We just want to ask them to fix it.

 

Rrrrrrrright. Since you are at it start organizing a "PowerTowerPro" day, since I am sure that:

a. They are going to have some problems, and

b. You will want to buy one eventually.

I felt myself getting dumber as I read this loose collection of stupid utterances. Is your IQ any higher than your post count?

 

Am I the only one who finds all this hilarious???

 

Hmm, I don't know - a lot of affected MBP owners (current and future) don't think its funny. Take a look at the Apple forums, the digg of the story, the 30 or so websites who have linked to this thread. In every one, there are people saying they will join us... not accounting for the thousands of others who don't post.

 

Laugh all you want since it doesn't affect you. If it did, you might think differently. Since you apparently can't construct any thoughts of empathy inside that trolling-primed brain of yours, you wouldn't know much about the subject.

 

This is not a day for you - it's a day for those who have issues. If you don't, I'd suggest you shut your trap. I welcome all forms of discourse to this forum, but I won't put up with your trolling.

 

With that in mind, let the discussion continue.

[MACPRO]

"I'd say probably at least half of all MBPs are affected, based on how much we've heard"

 

where is your proof then, that is the most insane thing Ive ever heard And this is why. IF Half of the 200,000+ MBP's that shipped had issue's then the call centers would be flooded with calls and you would be hearing about how no one can get thru.

 

Apple employes about 15,000 employee's total with some in other countries, which also adds more head count, which about 5000 to 8000 is tech support and if 100,000 customers called the call centers they would be slammed.

 

Guess what We Are not, Its Actually slow..... You asking people for proof for there comments wheres yours.

 

Apple has the lowest machine failure rate out there, second is dell. The calls have actually been slowing down about MBP's

[Swad]

where is your proof then, that is the most insane thing Ive ever heard And this is why. IF Half of the 200,000+ MBP's that shipped had issue's then the call centers would be flooded with calls and you would be hearing about how no one can get thru.

Not true. Why? Because of the people who have the whine/heat issues, I'd say half of those aren't calling.

 

Keep in mind, this is based solely on the amount of complaints I have read in this or other forums. The fact is - in every forum I read - those who have issues outnumber those that don't. Some are willing to call Apple and complain - others aren't. Of my friends who have purchased them, all have had issues. That's what I'm working on. (One guy in the Apple forum bought 10+ MBPs for his work and had to return most of them.) That tells me that these problems aren't a statistical fluke.

 

Besides, the thermal paste issue is well documented and it affects ALL of them. That's 100% for you keeping score at home. It's even in the service manual. Widespread problem? It can't get much worse with that one...

 

Look, the fact is that neither of us have cold numbers to go on here. (You say you work at Apple and while, frankly, I don't believe you, it's not really relevant). So what do we do? We simply allow the people with issues to call and get them fixed. It's not for you and I to argue about - its about empowering those who haven't been heard to be heard. Since some people would sometimes just "put up" with heat or some other annoyance "since it's a Rev A product," we're giving them a day to be joined by others in letting Apple know that tolerable isn't good enough.

 

I'm not doing this because I enjoy setting these things up - I'm doing it because of a consistant failure on the part of Apple to say anything about this. I'm doing it because I am about to buy an MBP and want to ensure its the quality we've come to expect from Apple. A simple press release would be the greatest fix Apple could do right now.

 

P.S. Stefisun obviously felt that trolling on this site wasn't enough, so he went to the Apple site to call us (and me) lame. He gets pwnd. I hope the thread stays up - if nothing else he's really worth a good laugh.

[munky]

Mod action: deleted duplicate posts.

 

And Stefisun, dont even think about shouting about censorship - the duplicates were identical to your post above, and thus served no purpose.

[SwiftCoder]

I am a little suprised about all the publicity this problem is getting, I hadn't thought it anything new!

 

My PowerBook G4 (867Mhz, just over 3 years old), has exhibited both of these problems from the day it came home. It can't be used as a 'laptop' unless you want your pants pressed, and the metal around the keyboard often gets too hot (painfully hot) to touch.

 

As for the whining, whenever I use a non-Apple program (particullary noticeable in Dreamweaver, Blender and MS Office), the proccessor whines loud enough to break one's concentration. This can be fixed by turning off proccessor napping, but Apple told me that could significantly shorten the life of my PowerBook, so i don't use that trick often.

 

I hadn't heard much from other people about this before, so I wonder why it is such a big issue with the MacBook Pro's?

 

re the heat-paste, you would think they would learn from others mistakes, I believe I read that the XBox had the same problem with heat-paste when it was released

[munky]

Stefisun:

 

http://discussions.apple.com/thread.jspa?m...2284902#2284902

 

Too bad you're one of the 'lame PC people' who install OSX on vanilla PCs.

 

pwned!

[Swad]

SwiftCoder-

 

Welcome to the forum!

 

I'm sorry to hear about your whine issues with the Powerbook... but then again just remember that you have the last Mac notebook with a decent name.

 

I think the reason it's a big deal with the MBP is the sheer number of affected computers. If you just browse through all the Apple support forums for all their products, the MBP is the only one where you see so many topics on the same thing.

 

As a side note, after reading that thread on the Apple forum I wanted to clear up a few things. Ouch! has an excellent post that's well worth reading in that thread, but it's important that you know we're not doing this as revenge or anything else. Some people have said that it's odd I am spearheading this effort since I don't actually own one.

 

The truth is that I've been working to get an MBP for some time now (see the thread in this forum about it) and I'm almost there. However, I don't want to buy a Mac that isn't up to snuff with the quality of the others or that has so many unaddressed issues.

 

The other reason I think this effort is important is for the thousands of affected owners who may not have called on their own. I've talked with several people already who said, "Yeah, I had the heat problem, but thought I'd just live with it even though it's a pain. Now I think I'll call Apple to let them know that it isn't good enough."

 

That's all we're seeking here. If Apple would just let us know they're working on the problem - officially - then none of this would be necessary. But since we don't have any evidence that they're working to fix the problem, we need to let them know we want them to.