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Poor Quality MBP

jjlucas76

By jjlucas76,
in Apple Opinions and Discussion

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jjlucas76
jjlucas76
Posted
Posted

After I sold off all my PC kit to switch to apple, this is what has happened:

 

 

 

my story (not love any more) started when I bought a macbook pro c2d 2.33 160GB

 

this laptop had 100 dead pixels dead/stuck on the screen and AppleCare after suggesting to

 

reset the SMC (Why?) , they agreed to replace it for a new one.

Serial number:W8647085...

 

the first replacement was sent 24hr later and that was fast.

 

I opened the box and power on the MBP and I realized that the screen was bended on the two

 

external edges of the lid. ok carrying on with the apple initialization, after the welcome

 

presentation has finished, the computer just crashed on the "select your keyboard

 

language"..resetting the SMC brought white lines on the screen and the computer crashed

 

again to the same point.

Serial number: W8647082...

 

called AppleCare and they kindly sent the 2nd replacement.

 

today I have received the new MacBook pro and the screen had a glow on the bottom section

 

of the screen, transparent glow. it look like someone has touched the screen with a grease

 

finger.

apart from that I continued my initialization and after the "welcome presentation" I

 

selected my keyboard language" and ....guess what the computer crashed again.

Serial number: W864707Y...

 

Called AppleCare again and the were extremely sorry about this issues. I have explained them

 

to please send a replacement,but keeping in consideration that all the laptops I have

 

problem with, have been made in the same factory on the same week. so maybe a laptop

 

produced in a different week would be fine.

but they told me that it would be impossible for them to choose the production week of a

 

laptop( i kind understand this )

 

so now I am here with 3 laptops under my desk

 

I will wright my concern letter to customer relation in Ireland, pointing out all the

 

issues, and in the mean time i'll wait for the 3rd replacement.

 

 

.....

 

48hrs later:

 

3rd replacement got delivered today and again they got me another tin broken.

 

faulty logic board/RAM and dead pixels on the screen

 

my suggestion? don't buy an Apple at all, don't buy a MBP!!!!

 

:(;)

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https://www.insanelymac.com/forum/topic/39193-poor-quality-mbp/
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Piero Contezini
Piero Contezini
Posted
Posted

I'm sorry for your inconvenience, thats something that would really make me mad, but I have to tell you that i bought on of those in november, and its working since the first time i've booted it.

 

I've heard of problems with the super drive, and maybe thats something should be fixed on mbps, it doesnt read lots of cds, it seems that its lens can't read cds that are not really new.

Apart from this, mine works fine.

 

Maybe you should try going to a apple store and turn your mac on inside the store?

 

Piero

Lostgame
Lostgame
Posted
Posted
This whole experience was absoultely dismal. The repair took 41 days in AppleCare, and offered no updates, even confusing CompUSA, and misinforming them of the repair, and it got to the point where the regional manager of CompUSA had to slowly work his way up your, to quote him "insanely and needlessly complex" phone system, where even he struggled with finding someone who actually could give him a definitive answer.

The web page you provided us with was atrocious, providing no information, and you did NOT supply us with any of the required information, we had to go only by the serial of the product, which caused problems because of proof of ownership, and the fact that I was working through a third party.

Your customer service department often sent us in circles, even back to the same people who had previously sent us to different people, saying "they couldn't solve the problem."

41 days later, I finally get the laptop back, and it still has issues with the DVD drive.

Furious, and easily ready to call up my lawyer, I called Apple's HR and essentially demanded to talk to someone who would actually be able to do something. I finally got a hold of a suprisingly helpful woman named "Sil", (I can't recall her last name), and she discussed with me my options, and eventually decided to ship me a new MacBook, letting me keep the old one for 30 days after the new one shipped, so I could transfer the data from my old laptop (as I couldn't exactly back up to a DVD when the drive wouldn't burn.)

Well, that was, in concept, a great idea. She sent me off to a helpful guy named Cody who helped me with shipping info, and all was dandy.

Or so I thought.

I waited 2 weeks to recieve a confirmation email on when my laptop was shipping. Again, the website that Apple sent me to at every oppritunity possible on the phone provided no use, and there was no direct number to reach the people I had previously talked to.

Tired of waiting, I called up Apple and they stated "they were waiting for me to ship the laptop to them."

At this point, I became very angry at the person on the other line. I had signed and faxed a CONTRACT stating that I would recieve the laptop before I had shipped it, and, ironically, confirmation of signing this contract is the only communication I recieved from Apple in this two-week period.

In a very deja-vu way, I demanded to talk to higher and higher individuals, waiting literally hours on my phone, until I finally got confirmation that it would be shipped the next day.

I recieved an email on that, and I did recieve the new laptop in about three days.

This was all fine and dandy, again, but on the box for this laptop, there was no information on how to return it. I waited a week for an email, before adimantly wasting my time with Apple's poor excuse for a phone system, and went through literally 7 support personell before I could even get the address to ship my old laptop to!

 

I am appalled that I have PAID for this hideous excuse for service. Absolutely appalled. How one company could make so many mistakes with such a simple thing as fixing a laptop is simply beyond me.

 

I hope to recieve some email back in response to this, or communication whatsoever, because I truly believe in Apple's software and hardware, it IS in fact better than the competition, but it doesn't exactly matter if they leave their customers without their products and completely in the dark about their whereabouts for 41 days, only to return it malfunctioning.

 

Please, do reply, my address is lostgame@gmail.com, and I do look forward to hearing from someone soon to offer some sort of explanation for this atrocity of customer service.

 

This was my letter to Apple's consumer relations.

sandmanfvrga
sandmanfvrga
Posted
Posted

I talked to a guy yesterday that had a Macbook and he saw my iBook and wishes he hadn't sold his for the Macbook. I am appalled that Apple is doing such a {censored} job on this. If that was me (the topic started) I would have got my lawyer to draw up some papers and go to the Apple store in Atlanta and get me a GOOD MBP.

dragonpool
dragonpool
Posted
Posted (edited)

I've checked five new MBP 17" C2D in a Apple Reseller store. They all have screens with uneven brightness and strong light leakage. Finally I went to an Apple Store, got one with better screen, but the brightness of the left side is still a little darker than the right side.

I'm tired of buying a new MBP, so I decided to keep this one.

 

Has any one else notice their screen has slightly uneven brightness?

Edited by dragonpool
Urbz
Urbz
Posted
Posted

May I simply state that it isn't just Apple: it's the whole industry. Although I agree that this is pathetic.

My HP pavilion was returned a total of 6 times to best buy because (at first) the wrong language, but then simply for dead pixels. And best buy exchanged it as many times as I wanted until I found one with no dead pixels.

If you bought it at compUSA why didn't you have the guys there bring you a whole bunch? One surely had to be alright! And why did you go straight to Apple?

the_defiant
the_defiant
Posted
Posted

If that's a possible scenario in the US, then what am I going to do here? I was planning on getting a mbp, but I easily got over it.

It seems that Apple's image is degrading because of these problems people face, bad (or, should I say the worst?) support and broken products.

Perhaps people should fully test MBPs and MBs before buying them, if they buy it from a shop, you never know what's waiting in the box.

wow
wow
Posted
Posted
Yhe reason the people buy macs is that the os and the software are integrated well. Look at your guys machenes when you first got them to run osx on your pc boxes. It took alot of time to find drivers and find the right hardware for the job. and just doing that is why most people buy macs and not do hackintoshes cause they dont want to deal with the driver isue.

And then they say Apple is "A" quality :)

 

That was 5 years ago true, but i see all the complaint people have with their mac's.

I you buy a mac today then you have to buy apple care too or else you get screwed when it breaks.

jjlucas76
jjlucas76
Posted
  • Author
Posted

;)

 

..an update from apple...

 

I have called Apple Care after the 3rd faulty replacement and now they just don't care any longer.

 

they told me that the only thing I can get is the refund, because I am not an happy customer!!!!!

 

I suggest them that maybe is a wrong batch on the production chain, so I was wondering if they could get me the MBP but with matte screen, the answer was a cold NO!

 

That's it . at this point apple just don't care about a customer that has received 4 faulty laptops.

 

another suggestion was that I could place another order and they can get me another MBP (no sense at all)

 

I think I will go back to top spec Hackintosh PC + with all that money I can get a 32" lcd tv

 

Bye Bye Apple, Bye Bye love.

 

fyi here are the serial numbers of the faulty Apple MBP. as you can see they all come from the same production week, and the sequence is very close

 

Serial number: W8647085XCS

Model:

Factory: W8 (Shanghai China)code_to_number: 085 - XB2372G8LKB

 

Production year: 2006

Production week: 47 (November)

Production number: 277 (within this week)

 

Serial number: W8647082XCS

Model:

Factory: W8 (Shanghai China)code_to_number: 082 -

 

Production year: 2006

Production week: 47 (November)

Production number: 274 (within this week)

 

Serial number: W864707YXCS

Model:

Factory: W8 (Shanghai China)code_to_number: 07Y - QT3220Z0N4L

 

Production year: 2006

Production week: 47 (November)

Production number: 270 (within this week)

 

 

Serial number: W8647011XCS

Model:

Factory: W8 (Shanghai China)code_to_number: 011 - XB4130SSNVQ

 

Production year: 2006

Production week: 47 (November)

Production number: 35 (within this week)

henchman
henchman
Posted
Posted

I was in the amrket for a new laptop last week.

I did tons of research, and ended up with a Dell latitude D820.

I read too many complaints about the MBP, right down to the paint wearing off

the keyboard within 6 months.

And when you consider the low market share that Apple has VS the number of problems,

well, you can see what I mean.

I save $600,- VS A similarly configured MBP. And the cool thing is,

it comes with a 3 year onsite warranty.

If anything goes wrong, they'll send someone around to fix it onsite.

erbic
erbic
Posted
Posted

I bought my MBP from Macmall almost two months ago... no major problems to speak of, screen or otherwise. I didn't buy the AppleCare... mostly because I didn't have the cash for it.

 

I think the MBP issues may fall along the same lines as the issues with Microsoft's Xbox 360... certain batches just SUCK. And as far as Apple cares, the customer is stuck with it. Only time I've dealt with Apple customer service was to fix my twice-broken iPod, but I never actually spoke to a person. Automated service took care of the whole thing in about two days flat each time, shipping from east to west coast. Never had to deal with their actual tech-support personnel, so I can't report on the quality.

henchman
henchman
Posted
Posted

Hmm, funny. I think if you spend the kind of money you spend when getting a MBP, then you certainly shoudl eb able to expect pro service.

Sending it out to me is just not good enough.

You should be able to get it fixed within a business day, just like the business models that PC mabufacturers make. And it should be included in the price.

THAT to me is how you differentiate between the regualt Apple Macbook/Imac users and Apple users.

BlackShadowWolf
BlackShadowWolf
Posted
Posted
I bought my MBP from Macmall almost two months ago... no major problems to speak of, screen or otherwise. I didn't buy the AppleCare... mostly because I didn't have the cash for it.

 

I think the MBP issues may fall along the same lines as the issues with Microsoft's Xbox 360... certain batches just SUCK. And as far as Apple cares, the customer is stuck with it. Only time I've dealt with Apple customer service was to fix my twice-broken iPod, but I never actually spoke to a person. Automated service took care of the whole thing in about two days flat each time, shipping from east to west coast. Never had to deal with their actual tech-support personnel, so I can't report on the quality.

 

Same here, my parents ordered my C2D MacBook Pro for me on December 9th and it was shipped on the 12th, but it was for Christmas so it was past the 2 week mark to return it if the case was bent. When I opened the box and honestly took at least 20 minutes to inspect everything with it. I was scared that something maybe wrong as there have been a lot of problems. After extensive inspection, I gave it an A-OK and was happy. Been using it almost every day for almost a month and havent had any problems with it. I use smcFanControl to keep it cool, its almost silent, reads all my CDs and DVDs, burns very well with Toast. Has fast internet, and Windows plays remotely well with it. I am very happy with it :unsure:.

 

That isn't to put anyone down, but to say that maybe there are just bad batches of laptops, or something goes wrong in shipping, or its a Chinese conspirousy(sp) O_o. That almost makes sense as China is going to be releasing their own PCs soon that are extremely cheap and run Linux and have their own homemade processors. (Read it from rootly.com).

 

Probably best advice is to buy the laptop from the AppleStore, open it there and inspect it. If an employee asks why, tell them you have seen a lot of problems with it and want to make sure its all good. Ive learned from my hell with Dell, is dont {censored} to customer service the first time, they have the power to make your life better, or a lot worse >_>.

sandmanfvrga
sandmanfvrga
Posted
Posted

Man that sucks you get no more new one. Frankly, even though I like Apple, I would get me a lawyer and get their attention and make them give you a perfect MBP. But it is funny, and yes I am bashing now, that the most expensive Apple line, the laptops, have so many problems. No offense to Jobs/Apple, but if they want to keep in the Laptop business, then make their {censored} work right the first time. I am so glad I got an iBook.

henchman
henchman
Posted
Posted
Ive learned from my hell with Dell, is dont {censored} to customer service the first time, they have the power to make your life better, or a lot worse >_>.

 

Ithink that should always be your approiach with any customer service.

Don't treat them like the enemy, untill they start acting liek the enemy.

macprodan
macprodan
Posted
Posted (edited)

Us MacBook Pro owners will brake our machines to get them replaced with the screen they should have had in the first place... hehe

 

heck , id even take the screen from the macbook, its a whole lot better than the pro screens... no grainyness that i have seen in any of these..

Edited by itmandan
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