iMaciForums Posted February 18, 2007 Share Posted February 18, 2007 About 2 months ago I purchased my new MacBook Pro, and my brother bought a iMac. So about 2 weeks ago the keybourd on my brothers iMac just gave up, so I called Apple. I explained to them I had a problem with the keybord, they took my info, and shipped a new keybord. The reason I was so imprest by Apple, is that I recived the new keybord 1 1/2 day after my call , If that's not good costomer service I don't know what is. Link to comment https://www.insanelymac.com/forum/topic/42850-i-was-impressed-by-apple/ Share on other sites More sharing options...
Alessandro17 Posted February 18, 2007 Share Posted February 18, 2007 Glad to read that, because we have had plenty of complaints about the Macbook Pro. Link to comment https://www.insanelymac.com/forum/topic/42850-i-was-impressed-by-apple/#findComment-306297 Share on other sites More sharing options...
bwhsh8r Posted February 19, 2007 Share Posted February 19, 2007 Glad to read that, because we have had plenty of complaints about the Macbook Pro. and apple service, 1 in a million served hahhhahaha, glad to hear they at least help some people well! Link to comment https://www.insanelymac.com/forum/topic/42850-i-was-impressed-by-apple/#findComment-306330 Share on other sites More sharing options...
Soündless Posted February 19, 2007 Share Posted February 19, 2007 i had good experiences wit them, they replace my ibook g3 logic board in 2 days Link to comment https://www.insanelymac.com/forum/topic/42850-i-was-impressed-by-apple/#findComment-306357 Share on other sites More sharing options...
Urbz Posted February 19, 2007 Share Posted February 19, 2007 i had good experiences wit them, they replace my ibook g3 logic board in 2 days Me too! A few months later I sold it on ebay... Link to comment https://www.insanelymac.com/forum/topic/42850-i-was-impressed-by-apple/#findComment-306371 Share on other sites More sharing options...
asap18 Posted February 19, 2007 Share Posted February 19, 2007 same here my macbook was back in 2 days. Link to comment https://www.insanelymac.com/forum/topic/42850-i-was-impressed-by-apple/#findComment-306374 Share on other sites More sharing options...
non sequitur Posted February 19, 2007 Share Posted February 19, 2007 mine was back 2 days. perfect service. Link to comment https://www.insanelymac.com/forum/topic/42850-i-was-impressed-by-apple/#findComment-306378 Share on other sites More sharing options...
Lostgame Posted February 19, 2007 Share Posted February 19, 2007 (edited) My Macbook took 52 days. And when it was returned, it didn't work. Great service. Edited February 19, 2007 by lostgame Link to comment https://www.insanelymac.com/forum/topic/42850-i-was-impressed-by-apple/#findComment-306441 Share on other sites More sharing options...
iMaciForums Posted February 19, 2007 Author Share Posted February 19, 2007 My Macbook took 52 days. And when it was returned, it didn't work. Great service. You must be a Microsoft employee, hehehe just kidding I don't know why in you cae took them 52 days, but I was very im pressed with their service. Link to comment https://www.insanelymac.com/forum/topic/42850-i-was-impressed-by-apple/#findComment-306468 Share on other sites More sharing options...
devilhood Posted February 19, 2007 Share Posted February 19, 2007 My Macbook took 52 days. And when it was returned, it didn't work. Great service. The posties were probably playing with it in transit! then they spilt beer on it, attempted to clear the mess up and it didn't work In-terms of customer support, unless there is internal disorganization, postal delays or items being out of stock, there should be no excuse for it to take more than 2 days to deliver. Link to comment https://www.insanelymac.com/forum/topic/42850-i-was-impressed-by-apple/#findComment-306773 Share on other sites More sharing options...
kevin_4e Posted February 19, 2007 Share Posted February 19, 2007 When they do help you, it's great. My experiences are that I need to amaze them with my problems before they will help, or else they will just reisntall the OS. The couple of times they have repaired something, it was excellent. All within two days. Link to comment https://www.insanelymac.com/forum/topic/42850-i-was-impressed-by-apple/#findComment-306809 Share on other sites More sharing options...
Urbz Posted February 19, 2007 Share Posted February 19, 2007 And one thing that I love about them (well, their retail stores... can't say for phone support) is that they actually LISTEN to you. I'm extremely good with computers. If I have to go to the genius bar, I know exactly what the problem is and what needs to be repaired. At no other store can I talk techie to them and have them believe me. Ususally, tech guys don't believe you, or think they know better. But at the Apple Store, not only can you bounce ideas off of eachother, you can talk to them and they'll LISTEN!!! Thanks, Apple! -Urby Link to comment https://www.insanelymac.com/forum/topic/42850-i-was-impressed-by-apple/#findComment-307025 Share on other sites More sharing options...
kevin_4e Posted February 20, 2007 Share Posted February 20, 2007 Heh. My experiences are the exact opposite Urby. The guys at the store insist they know my machine better than I do, despite the fact they've only been aware of the problem for 2 minutes. The guys on the phone don't have many options since they don't actually have the machine in front of them. Link to comment https://www.insanelymac.com/forum/topic/42850-i-was-impressed-by-apple/#findComment-307048 Share on other sites More sharing options...
bwhsh8r Posted February 20, 2007 Share Posted February 20, 2007 Heh. My experiences are the exact opposite Urby. The guys at the store insist they know my machine better than I do, despite the fact they've only been aware of the problem for 2 minutes. The guys on the phone don't have many options since they don't actually have the machine in front of them. haahhah, yea, and most of them on the phone have a list of {censored} they make you do then go 'i dont know the problem' Link to comment https://www.insanelymac.com/forum/topic/42850-i-was-impressed-by-apple/#findComment-307052 Share on other sites More sharing options...
sHARD>> Posted February 20, 2007 Share Posted February 20, 2007 The only sad thing here is that almost everyone has an experience to show... Link to comment https://www.insanelymac.com/forum/topic/42850-i-was-impressed-by-apple/#findComment-307053 Share on other sites More sharing options...
bwhsh8r Posted February 20, 2007 Share Posted February 20, 2007 The only sad thing here is that almost everyone has an experience to show... hey, yea, your right, i didnt even think of the implictations, thats not good! Link to comment https://www.insanelymac.com/forum/topic/42850-i-was-impressed-by-apple/#findComment-307054 Share on other sites More sharing options...
empreality Posted February 27, 2007 Share Posted February 27, 2007 Apple's Support is indeed amazing... I once called them about my ipod mini, the guy perfectly could understand me, had a very clear voice, etc. etc. Basically it was one of those "Yay! They get what I am talking about!" Link to comment https://www.insanelymac.com/forum/topic/42850-i-was-impressed-by-apple/#findComment-312296 Share on other sites More sharing options...
Justin R. Posted February 27, 2007 Share Posted February 27, 2007 I can't imagine they could be any worse then Microsoft support.... Link to comment https://www.insanelymac.com/forum/topic/42850-i-was-impressed-by-apple/#findComment-312304 Share on other sites More sharing options...
macbrush Posted February 27, 2007 Share Posted February 27, 2007 (edited) Let's see... I had a IIci, LC II, LC475, Quadra 900, Quadra 650, PowerPC7100, PowerPC G3 and now I have a iBook G4 which gets beaten up everyday for almost 2 years. I also had some gadgets like a Newton 2000, original iPod, iPod 3G... The thing is that I don't even know where the local Apple service centre is. Cheers Kenneth Edited February 27, 2007 by macbrush Link to comment https://www.insanelymac.com/forum/topic/42850-i-was-impressed-by-apple/#findComment-312471 Share on other sites More sharing options...
Darwin x86 Posted July 12, 2007 Share Posted July 12, 2007 The Machine is better The OS is better The company is better The price is better What more do you want? Link to comment https://www.insanelymac.com/forum/topic/42850-i-was-impressed-by-apple/#findComment-406929 Share on other sites More sharing options...
EFI Posted July 13, 2007 Share Posted July 13, 2007 So far i've had nothing less than great support. My iPod 30Gb 5.5G, after it failed to mount 2 months ago, was replaced instantly with a brand new one right in the store for free. Link to comment https://www.insanelymac.com/forum/topic/42850-i-was-impressed-by-apple/#findComment-407363 Share on other sites More sharing options...
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