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My call with Apple Support


Prawker
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If all else fails you can try my own link, http://zentec.110mb.com/apple_call.mp3.jpg.

 

I called Microsoft once and asked to talk to Bill Gates, he laughed and said that was a little too hard then left a memo for him.. but this is way better lol!

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If all else fails you can try my own link, http://zentec.110mb.com/apple_call.mp3.jpg.

 

I called Microsoft once and asked to talk to Bill Gates, he laughed and said that was a little too hard then left a memo for him.. but this is way better lol!

lol I did that when I was a kid except for with Disney. I called up the phone number for Disney World tickets, and asked to talk to Donald Duck. The guy started talking like Donald Duck though so it was hilarious. I think he realized I was a lil kid, so he didn't go crazy like some people do.

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I saw that on Digg.com, but I couldnt get onto this site.

 

I must say, prawker, you did well.

 

I did sort of the same thing at the apple store, and the guys ask how its possible. I tell them since its all x86, it should work with patching.

 

I just love it how the guy is like "compaq, as in windows PC" how biased! theres more than just windows.

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Its about time someone did, I called Apple Support center and asked for help with my Hackintosh, its not as funny as i thought, but its still worth a listen, the guy gets so confused when i tell him its a compaq :P

 

download and listen to the conversation here: http://www.mediafire.com/?4k5mmgbe2jv

 

Nice....I was expecting the guy to call the legal deparment. Couple of long pauses but be took the whole thing better than I though. Funny, nevertheless :):hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical:

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  • 1 month later...
  • 3 weeks later...
  • 3 weeks later...
Nice....I was expecting the guy to call the legal deparment. Couple of long pauses but be took the whole thing better than I though. Funny, nevertheless

 

Firstly, whatever pcwiz said. Secondly, my favorite part was:

 

Apple:A compaq presario (he's like wtf)

Caller: Umm, yeah, It's quite easy, you just pop in the cd and the installer starts up.......

 

:):hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical:

:hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical::hysterical:

 

lol smiley overkill

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Reading it can be pretty hilarious too:

 

 

Welcome to the Apple Care Service and Support line. For technical support, press 1 now.

 

[beep]

 

For quality assurance purposes, your call may be monitored or recorded.

 

Okay, just say the name of the product for which you want technical support. For example, you could say, "Mac Pro", "iPod Nano", or "Aperture". Go ahead.

 

[beep]

 

I can transfer you to a customer service representative, however you'll be served faster if I can direct your call, since there are already several other calls that have queued up since your call started, and I can help you cut the line. If you like to talk to someone, say, "Operator", or press 0 again. Otherwise, just say the name of the product for which you want technical support.

 

[beep]

 

I'll send you to someone who can direct your call to the right specialist. Hold on.

 

[boop][beep][bip]...[rings]

 

Apple: Thank you for calling Apple, my name is Gary. Can I have your first name please?

 

Smith: Hi Gary. My name is Anthony, and my last name is Smith.

 

Apple: Okay, and how may I assist or direct your call?

 

Smith: Okay, well you guys give support for OSX right?

 

Apple: Yeah.

 

Smith: Okay, when I turn on my machine, um, it goes through the little Apple logo thing, and then it gets to the screen, and it says I have to restart my computer, and it says it in about, five, six different languages.

 

Apple: Okay. Um, and what's the computer you are using?

 

Smith: It is a Compaq Presario.

 

Apple: Okay, you are using Mac OSX?

 

Smith: Yes.

 

Apple: Alright, just one moment, and I'll transfer you over.

 

Smith: Thank you.

 

[bad music starts playing]

 

Smith: Oh my god... He's probably transferring me to a legal department.

 

[bad music continues for awhile...]

 

Apple: Thank you for calling Apple, this is Billy, can I get your full name please?

 

Smith: Hi Billy, my name is Anthony, Smith.

 

Apple: Thank you Mr. Smith, and are you calling in regards to a new issue, or is it a previous case, or...?

 

Smith: Uh, this is a new issue.

 

Apple: New issue? Okay, do you have the serial number for the account..er..uh for the product that you are calling about?

 

Smith: I believe so, let me see. Um, yes, it is, YM8...

 

Apple: YM8, uh-huh.

 

Smith: Yes. 659...

 

Apple: 659...

 

Smith: M6W...

 

Apple: Is it that "n" as in "November"?

 

Smith: No, it's "m" as in "Mary".

 

Apple: M as in Mary, the number six, and then W?

 

Smith: Uh-huh. Alright, and then 0A.

 

Apple: 0A...Thank you sir, one moment...

 

[pause]

 

Apple: Let me go ahead and read this back to you one more time, because it's coming back as invalid. That's "Y" as in "Yankee", "M", as in "Mike"?

 

Smith: Mm-hmm.

 

Apple: 86...59...

 

Smith: Mm-hmm.

 

Apple: "M" as in "Mike"...

 

Smith: Mm-hmm.

 

Apple: The number six, "W" as in "Whiskey", then number zero, and then "A" as in "Alpha"?

 

Smith: That's correct.

 

Apple: Hah...

 

[pause]

 

Apple: That's, YM8659M, number six, W0A?

 

Smith: Yes sir.

 

Apple: Ah...

 

[pause]

 

Apple: Okay, uh, are you getting this from the "My Info" screen, sir?

 

Smith: Uh no, it's, uh, I believe it was on the package that the computer came in. I can't get the computer to boot so I can't get to any info screen.

 

Apple: Ah, okay, what type of computer are you running?

 

Smith: Um, it is a Compaq Presario.

 

Apple: Com...

 

[pause. AHAHAHAHAHA LOL!!]

 

Apple: Okay uh...

 

Smith: You see, the funny thing is, I turn it on, and it boots up, and it gets to the little Apple screen and the little spinny thing. It looks like it's loading and all of a sudden I get like this stark curtain that drops down that says I need to restart my computer, and it says it in about five, six different languages.

 

Apple: Uh-huh, uh, again, what type of computer are you using sir?

 

Smith: It's a Compaq Presario.

 

Apple: Compaq Presario, like uh, a Windows PC?

 

Smith: Yes.

 

Apple: Okay and uh, okay. Do-Okay so you know you called-This is Apple Care right, sir?

 

Smith: Yes, I was told I could get support for OSX here. This line I'm calling.

 

Apple: Uh..huh...Okay, how are you running OSX on a Compaq Presario, sir?

 

Smith: Well, it's pretty simple, I mean you just-It's pretty straightforward, you just put the CD in and it installs and all. -It's pretty much just like installing Windows. Y'know, you just put the CD in, it boots, the installer pops up, you go through it.

 

Apple: Okay...yeah, because...hah...Yeah, in regards to the, uh-We can't support-I can't necessarily give you uh, support in regards to connecting OSX into your "Compaq Presario", sir.

 

Smith: Okay.

 

Apple: Yeah, it doesn't really cover our scope of support.

 

Smith: Okay, well thanks anyways then.

 

Apple: Okay sir.

 

Smith: You have a nice day.

 

Apple: You too, bye now.

 

[END CALL]

 

 

 

That's technical support gold there.

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Dermatea,

 

Thanks for the transcript. My speakers aren't working correctly at the office. Funny read!

 

Come on, guys. When you break the law, you break the law. Have a little laugh already. Jeez.

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