Jump to content

End The Whine Day - May 20th


  • Please log in to reply
179 replies to this topic

#161
Colonel

Colonel

    11 Herbs & Spices

  • Retired
  • 4,157 posts
  • Gender:Male
  • Location:KFC
This has nothing to do with ending the whine, but I'm glad I kept my old PowerPC iBook.

#162
w0mbat

w0mbat

    InsanelyMac Protégé

  • Just Joined
  • Pip
  • 2 posts
Is there any thought about using whine.osx86project.org as an information repository? What I mean is that there are a ton of threads in a million different places (here, digg, apple, etc etc), and many of them are filled with some information, some feedback, and a whole lot of rambling and flaming. It would be great if there was one site that was dedicated solely to the aggregation of data surrounding the issue. No comments, no feedback, only information. Perhaps some polls and tutorials derived from information already deduced and discussed elsewhere.

It seems that today most large companies rely on statistics to determine whether or not they should care about a problem. If we can generate a stat that says "40% of MacBook users experiencing overheating and noise problems," I would be very surprised if it didn't make headlines. Information is power.

#163
NeatO

NeatO

    InsanelyMac Protégé

  • Just Joined
  • Pip
  • 1 posts
Hey everyone. I'm new to the forum and came here after Googling "macbook pro heat". I've actually called Apple a few times, but I'll keep on topic and report only about my calls today:

Called this morning at around 11 and was actually told that I would've been transfered to a product specialist immediately, but that he had received a notice that the wait time for a specialist was 10-15 minutes! So, I did as he said and called back at 1 this afternoon and spoke with a very polite specialist who has now arranged for my MacBook Pro to be sent in *for the second time* for the whine issue. As for heat, my MBP used to run *extermely* hot but I didn't know about the kernel extension, so I don't know exactly how hot it was running. Since the firmware update, my core is running around 34 C and even with two "yes" programs running, I can't get it any warmer! Thanks, maybe?

But anyway, they're sending *another* box out to me Tuesday and I can't wait to see what happens. How many times do the machines have to be sent in for repairs before they're replaced??

This time, however, I made sure that the specialist put in the "repair notes" that I want the thermal paste reapplied sparingly and well, I guess I'll see what happens...

#164
Colonel

Colonel

    11 Herbs & Spices

  • Retired
  • 4,157 posts
  • Gender:Male
  • Location:KFC

How many times do the machines have to be sent in for repairs before they're replaced??


I asked the Apple rep that when I had my iMac fixed the first time. He told me that it had to be sent for repair on the same problem three times to be called defective and have a replacement shipped in.

#165
tsmango

tsmango

    InsanelyMac Protégé

  • Just Joined
  • Pip
  • 1 posts
Just got off the phone with Apple. The lady I spoke with was very nice and when I said I had a whinning noise coming from my machine and not the display, she asked if it was toward the left side, which it is. She said that Apple is aware of the problem but there is currently no resolution so sending it in for repair would be worthless right now and that I should wait for a software update. She said that the issue will be kept open. I also explained that i use red sweater's QuietMBP application to quiet my macbook pro and I explaind how it worked. She (apparently) wrote everything down and requested the URL for the QuietMBP application. I gave her red sweater's entire complaint url: http://www.red-sweat...ise-complaints/

#166
Mr. Bond

Mr. Bond

    The man with the golden gun.

  • Retired
  • 881 posts
  • Gender:Male
  • Location:Canada

just got off the phone with apple

talked with some guy. He explained to me that the temperature was 'in spec'. The temperatures I stated were upper 80's on load and 50-60 when idling. He said that these temperatures were fine and the Core duo could get up to over 100 and be ok.

He didn't know much about the whine, and said that I should take it in to be seen. Of course he wanted to send me a mailing thing, but I'd rather take it to an apple store myself.

He seemed surprised about the thermal goop abundance. He actually made a note of it ( or so he said) and was going to talk about it with someone else. He agreed that lotsa thermal grease is counter-conductive.

Well, keep up the calling chaps!


It's not a matter of the heat being to much for the core duo to handle, but too much for us to handle! No matter...it seems that the majority of people are getting some sort of confirmation that Apple is aware of the issue. Rather odd, Gaetano, that dragging the Finder window caused the whine to cease, if only for a second. :D

#167
jojoko

jojoko

    InsanelyMac Protégé

  • Just Joined
  • Pip
  • 4 posts
I calleld today regaurding an issue with my Powerbook, there was zero wait time. They quickly resolved my issue, and then I changed the subject about upgrading to a MacBook Pro. The representative told me that this was an issue of the first generation of chips and the early adopters being a test market. He used the iPod as an example because the first generation was recalled and showed how they had progressed to such large capacities as 60 Gigabytes with video playback as opposed to the original. I was also told that the MacBook Pro was more of a desktop replacement and actually reccomened for me not to put it on the top of my lap due to the heat. He went on to tell me that the whine could be easily fixed by closing an application. I thanked him and told him that I would hold off on investing into a new portable computer until these issues are resolved.

#168
captainbrendo

captainbrendo

    InsanelyMac Protégé

  • Just Joined
  • Pip
  • 4 posts
did the tech tell you which application to close to fix the whine jojoko??

#169
jojoko

jojoko

    InsanelyMac Protégé

  • Just Joined
  • Pip
  • 4 posts

did the tech tell you which application to close to fix the whine jojoko??

no he didn't because i don't have a macbook pro yet. but i've heard that its photobooth. don't know why though.

#170
captainbrendo

captainbrendo

    InsanelyMac Protégé

  • Just Joined
  • Pip
  • 4 posts
you have to open photobooth for the whine to go away, not close it. If you close it, the whine comes back.

yar

#171
Mr. Bond

Mr. Bond

    The man with the golden gun.

  • Retired
  • 881 posts
  • Gender:Male
  • Location:Canada
Yeah, it's strange...I've been hearing conflicted things about that. Can anyone provide a definete answer to that? It's rather peculiar... :)

#172
jc3

jc3

    InsanelyMac Protégé

  • Just Joined
  • Pip
  • 1 posts
Here is what to do. Open Photobooth, select a previously taken photo, then close photobooth. The whine will then stop. Please note that this will not work if you have installed the apple keyboard update 1.0. To uninstall the keyboard update follow this thread -> http://discussions.apple.com/thread.jspa?m...231486�

#173
iampivot

iampivot

    InsanelyMac Protégé

  • Members
  • Pip
  • 28 posts
I'm surpriced no hardware news/review site has taken up on this problem. It would be interesting to try disassembling a macbook pro, then run it with all the parts exploded / exposed, to try to detect exactly which part generates the whine.

#174
Ouch

Ouch

    Weee, what a predicament!

  • Retired
  • 1,190 posts
  • Location:Edinburgh, Scotland
From the feedback here i think we can draw some conclusions about Apple's customer (dis?)service. It appears as though the front line telephone support people seem to be pretty helpful, but are as in the dark about the whole issue as you and i are.
To say that they have no knowledge of these major issues, or even the new firmware updates would seem to suggest apple does a bad job of communicating with thier men(and women) in the trenches.
I think some of the agents who deny knowledge of the problems are probably just towing the company line as instructed - their probably not authorised to admit theres an issue no matter how many similar calls they've taken.

#175
Swad

Swad

    Founder.

  • Administrators
  • 3,711 posts
  • Gender:Male
  • Location:Chicago
I'll have final thoughts later on today!

Thanks for calling everyone!

#176
Pentad

Pentad

    InsanelyMac Protégé

  • Members
  • PipPip
  • 61 posts
I thought I would add my 2 cents in here. I just bought my MBP Pro last week and when I asked about the CPU whine, LCD buzz, and heat issues, the Apple Store Employee told me they received all new MBPs the same day the MBs came out which fixed the whine, buzz, and heat issues. Apple instructed them to return all their MBPs they have in stock for 'refit' :hysterical: .

Mine has no CPU whine or LCD Buzz. It does get warm but I'm not sure about 'hot' though 'hot' is such a relative term.

MBP 15"
2.16 GHz
1 Gig of Ram
256 MB Video
100 Gig HD (they were out of anything larger)


Hope this info helps!
-P

#177
jpolster2005

jpolster2005

    InsanelyMac Protégé

  • Members
  • PipPip
  • 62 posts
im surprised you owners of the macbook are being so tolerant of this. When i buy a product, especially one that takes AGES to save up for (like the MBP), i expect near perfection, if not total perfection. I do not put up with design flaws of any kind. i have had many a PDA phone that i have been annoyed with because of design flaws and Im certainly not going to accept it from an extremely expensive laptop! Why arent we demanding apple to give us our money back?

#178
stephenmathews1

stephenmathews1

    InsanelyMac Protégé

  • Just Joined
  • Pip
  • 1 posts
first post but an interesting one!

I found and App called CoreDuoTemp: http://macbricol.free.fr/coreduotemp/

It uses a framework or something like that from: http://speedit.increw.org/

Interesting thing on speedit saying:

Some of the users of SpeedIt reported a bug related to the readout of the temperature, we have been tested the digital readout and we discovered that the problem is related to a bug in the microprocessor.

The bug is documented by Intel and happend only in some processors and is the following:

AE18 Processor Digital Thermal Sensor (DTS) Readout stops updating upon returning from C3/C4 state. (Source Intel Corp.)


maybe not apple's fault? My girlfriend's mbp only shows a temp of 15 degrees C all the time! Even when the bit above the F keys is too hot to touch! havn't called apple yet!

#179
Swad

Swad

    Founder.

  • Administrators
  • 3,711 posts
  • Gender:Male
  • Location:Chicago
Our “End the Whine Day” for MacBook Pro owners has come and gone. Was it a success?

Yes, it was. We had several people post in our forums who say they were working for Apple and didn’t get many calls. Since we can’t verify if these members actually do work for Steve and the gang, we should stick with what we know.

We do know that MBP owners from around the world did call in on Saturday based on reports on this forum, IRC, Digg, and other blogs we’ve been keeping up with. More importantly, we know that we raised the visibility of the issue – the most important effect an effort like this can have. Finally, we heard some great stories and sent the message that we as Apple users (current and potential) are concerned with the company’s quality.

I was surprised we didn’t hear more reports about calling in and the response wasn’t quite as large as I had anticipated. Nevertheless, the day accomplished its purpose and did so in grand fashion. To all those who took part, thank you. It was certainly a good day for all Apple owners.

#180
Falcon Delta

Falcon Delta

    InsanelyMac Protégé

  • Just Joined
  • Pip
  • 3 posts
Some people have suggested that the whine can be solved by modifying the MBP throttle values in the info.plist of the ACPI_SMC_PlatformPlugin.kext. I found that modifying the throttling ratios and deleting the kext had no effect. However, I when I altered the permissions of the file so that I owned it instead of the system the wine was solved. When I boot up I get an error message that says the kext file was improperly installed (no duh, it's out of System/Wheel so the root can't call it up), however, and for a reason that I can't understand the whine is solved.

I would be interested to see if anyone can replicate this result.

FD





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

© 2017 InsanelyMac  |   News  |   Forum  |   Downloads  |   OSx86 Wiki  |   Designed by Ed Gain  |   Logo by irfan  |   Privacy Policy