Posted 20 May 2006 - 11:05 PM
Posted 20 May 2006 - 11:10 PM
It seems that today most large companies rely on statistics to determine whether or not they should care about a problem. If we can generate a stat that says "40% of MacBook users experiencing overheating and noise problems," I would be very surprised if it didn't make headlines. Information is power.
Posted 20 May 2006 - 11:12 PM
Called this morning at around 11 and was actually told that I would've been transfered to a product specialist immediately, but that he had received a notice that the wait time for a specialist was 10-15 minutes! So, I did as he said and called back at 1 this afternoon and spoke with a very polite specialist who has now arranged for my MacBook Pro to be sent in *for the second time* for the whine issue. As for heat, my MBP used to run *extermely* hot but I didn't know about the kernel extension, so I don't know exactly how hot it was running. Since the firmware update, my core is running around 34 C and even with two "yes" programs running, I can't get it any warmer! Thanks, maybe?
But anyway, they're sending *another* box out to me Tuesday and I can't wait to see what happens. How many times do the machines have to be sent in for repairs before they're replaced??
This time, however, I made sure that the specialist put in the "repair notes" that I want the thermal paste reapplied sparingly and well, I guess I'll see what happens...
Posted 20 May 2006 - 11:14 PM
How many times do the machines have to be sent in for repairs before they're replaced??
I asked the Apple rep that when I had my iMac fixed the first time. He told me that it had to be sent for repair on the same problem three times to be called defective and have a replacement shipped in.
Posted 20 May 2006 - 11:30 PM
Posted 20 May 2006 - 11:34 PM
just got off the phone with apple
talked with some guy. He explained to me that the temperature was 'in spec'. The temperatures I stated were upper 80's on load and 50-60 when idling. He said that these temperatures were fine and the Core duo could get up to over 100 and be ok.
He didn't know much about the whine, and said that I should take it in to be seen. Of course he wanted to send me a mailing thing, but I'd rather take it to an apple store myself.
He seemed surprised about the thermal goop abundance. He actually made a note of it ( or so he said) and was going to talk about it with someone else. He agreed that lotsa thermal grease is counter-conductive.
Well, keep up the calling chaps!
It's not a matter of the heat being to much for the core duo to handle, but too much for us to handle! No matter...it seems that the majority of people are getting some sort of confirmation that Apple is aware of the issue. Rather odd, Gaetano, that dragging the Finder window caused the whine to cease, if only for a second.
Posted 20 May 2006 - 11:38 PM
Posted 21 May 2006 - 12:24 AM
Posted 21 May 2006 - 12:38 AM
no he didn't because i don't have a macbook pro yet. but i've heard that its photobooth. don't know why though.
did the tech tell you which application to close to fix the whine jojoko??
Posted 21 May 2006 - 12:41 AM
Posted 21 May 2006 - 02:30 AM
Posted 21 May 2006 - 02:47 AM
Posted 21 May 2006 - 09:30 AM
Posted 21 May 2006 - 01:44 PM
To say that they have no knowledge of these major issues, or even the new firmware updates would seem to suggest apple does a bad job of communicating with thier men(and women) in the trenches.
I think some of the agents who deny knowledge of the problems are probably just towing the company line as instructed - their probably not authorised to admit theres an issue no matter how many similar calls they've taken.
Posted 21 May 2006 - 01:55 PM
Thanks for calling everyone!
Posted 21 May 2006 - 02:14 PM
Mine has no CPU whine or LCD Buzz. It does get warm but I'm not sure about 'hot' though 'hot' is such a relative term.
1 Gig of Ram
256 MB Video
100 Gig HD (they were out of anything larger)
Hope this info helps!
Posted 21 May 2006 - 11:25 PM
Posted 21 May 2006 - 11:34 PM
I found and App called CoreDuoTemp: http://macbricol.free.fr/coreduotemp/
It uses a framework or something like that from: http://speedit.increw.org/
Interesting thing on speedit saying:
Some of the users of SpeedIt reported a bug related to the readout of the temperature, we have been tested the digital readout and we discovered that the problem is related to a bug in the microprocessor.
The bug is documented by Intel and happend only in some processors and is the following:
AE18 Processor Digital Thermal Sensor (DTS) Readout stops updating upon returning from C3/C4 state. (Source Intel Corp.)
maybe not apple's fault? My girlfriend's mbp only shows a temp of 15 degrees C all the time! Even when the bit above the F keys is too hot to touch! havn't called apple yet!
Posted 23 May 2006 - 01:45 AM
Yes, it was. We had several people post in our forums who say they were working for Apple and didn’t get many calls. Since we can’t verify if these members actually do work for Steve and the gang, we should stick with what we know.
We do know that MBP owners from around the world did call in on Saturday based on reports on this forum, IRC, Digg, and other blogs we’ve been keeping up with. More importantly, we know that we raised the visibility of the issue – the most important effect an effort like this can have. Finally, we heard some great stories and sent the message that we as Apple users (current and potential) are concerned with the company’s quality.
I was surprised we didn’t hear more reports about calling in and the response wasn’t quite as large as I had anticipated. Nevertheless, the day accomplished its purpose and did so in grand fashion. To all those who took part, thank you. It was certainly a good day for all Apple owners.
Posted 26 May 2006 - 03:10 AM
I would be interested to see if anyone can replicate this result.
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