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Our very own PRocker267 (aka 'Prawker' ;) ) took it on himself to explore the extent to which Apple's tech support goes. He phoned up the Apple help line for support for his Hackintosh, and then recorded what happened. Apple does make it quite clear that they provide support for OS X, but it seems as though that might be platform dependant...

Read the thread here.

And get the audio file here

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naquaada

Posted

Who's doing the next one: Call at Parallels support and ask em why the installer isn't working on your AMD CPU :(

skyhighmac

Posted

Or maybe call apple and ask them why only windows was on their new mac.

Ross Kirby

Posted

I hope you guys realize that its illegal to record a phone conversation without telling the other party, its only a matter of time before apple legal is knocking on your door.... It would be in your best interest to take that down.

Dwight F

Posted

>> I hope you guys realize that its illegal to record a phone conversation without telling the other party

 

Not federally. Covered in Canada too (I've personally used recorded conversations in a court case). Although there can be state statues that apply, CA has some of those. Where is Apple's phone support centre physically located? Or does it have multiple centres? I'm not sure about jurisdiction here either on a phone call that crosses state lines. I'm not a lawyer, I don't even play one on TV. :)

http://www.rcfp.org/taping/

skyhighmac

Posted

But apple said that they could record the conversation, so he should be allowed to do it if they are recording him.

Dwight F

Posted

I haven't listened to the clip, it doesn't seem like something that would tickle my funnybone. Do they do they have the standard "your call may be monitored and recorded for QA purposes" at the start? In my layman's eyes that certainly would flush any expectations of privacy down the toilet, which is what CA's laws are based on.

other

Posted

[Moved Off Topic Posts to relevant Thread]

Numberzz

Posted

[Moved Off Topic Posts to relevant Thread]

u moved the off topic posts to their own thread, how does that work? and @ Dwight F, it is pretty funny :(



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