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dhruvit23

[FIX]iMessage not working. "Apple ID can't be used right now..."

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Your Apple ID "******@******.com" can't be used to set up iMessage at this time.

If this is a new Apple ID, you do not need to create another one. To use this Apple ID with iMessage, contact iMessage support with the code

Customer Code: xxxx-xxxx-xxxx

 

 

What I had already tried

  • Add Credit Card details
  • Reinstall OS X
  • Restarted
  • New serial number
  • Reset password
  • etc.

 

How to fix it?

  • Contact Apple Support
  • Start telling him/her about the problem as soon as he/she says hello. ESPECIALLY about the pop-up and the customer code.
  • Give legit details. Even serial number. Keep telling him/her you are looking at the right place. He/She will say it's invalid. Confirm it again. Eventually, ask him/her to drop it/why does he/she needs it?I asked, and she said to know what Mac I was using. I gave her all the info she could want(Keep Champlist and everymac.com open)
  • He/She'll ask you to repeat the Customer Code. Do it.
  • He/She'll ask you your ID. Give him/her the correct one(The one that you're entering in the Messages app).
  • He/She'll tell you that he/she needs to confirm that you're a real person, and will ask you to answer the security questions that you answered when you created the account(Like "Where did your parents meet?"/"What was your childhood name?"). You'll need to get at least one right(I think).
  • He/She'll ask you to reboot. Do it.
  • He/She'll tell you not to worry. Don't.
  • Voila! You'll be able to login just fine.
  • THANK HIM/HER.

So, I think this issue was caused because I had changed so many Serial Numbers that Apple flagged me as a bot. Once I verified my identity, all was well!

 

It worked fine for me, so just sharing. If you've got some problem, feel free to ask, although I've got exams the whole month so probably won't be able to help. Even so, I'll try to.

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So is this our last resort? I've even tried a legit iMac 13,2 serial number and it didn't help. I'm pretty much at the end of my rope trying to get it to work.

 

 

"Last Resort"? Lolz. It's not that hard. I had it done within 15 minutes. And it's the ONLY solution for the contact customer support error. Of course, you'll need NVRam module if you are using Chameleon.

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"Last Resort"? Lolz. It's not that hard. I had it done within 15 minutes. And it's the ONLY solution for the contact customer support error. Of course, you'll need NVRam module if you are using Chameleon.

 

haha yeah I may have made that sound more dramatic than it is. Calling Apple to fix a problem on my hack just feels like a bad idea, even though like you say it's probably no big deal as it's more about my Apple ID than my computer. I wonder if they'd blink if I just gave them my MBP serial number?

 

Oh and no, I'm using Ozmosis.

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@InteliMac Pro,

 

There is another way besides contacting Apple Support....

 

You can use the genuine serials from your MBP to activate iMessage on your hack as I describe in post#99 of the AIO Guides for Hackintosh.  At a minimum, you will need to transplant the MLB and ROM values from your MBP into your hack.  Since you're using Ozmosis, you'll need to use the commands like I describe for Chameleon users with FileNVRAM module:

 

sudo nvram 4D1EDE05-38C7-4A6A-9CC6-4BCCA8B38C14:ROM=%xx%xx%xx%xx%xx%xx

sudo nvram 4D1EDE05-38C7-4A6A-9CC6-4BCCA8B38C14:MLB=xxxxxxxxxxxxxxxxx

 

Also have a look at

iMessage and FaceTime - misbehaving again!

How to Solve Imessage Login Problem

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I ran in to this issue this morning, and called in, gave the guy my iMessage email address and serial number. All he said was "Hmm, that serial doesn't seem to show up in our system" and then proceeded to ask for the code. Two minutes later, I was able to sign in to iMessage without needing to restart.

Thanks OP!

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@InteliMac Pro,

 

There is another way besides contacting Apple Support....

 

You can use the genuine serials from your MBP to activate iMessage on your hack as I describe in post#99 of the AIO Guides for Hackintosh.  At a minimum, you will need to transplant the MLB and ROM values from your MBP into your hack.  Since you're using Ozmosis, you'll need to use the commands like I describe for Chameleon users with FileNVRAM module:

 

sudo nvram 4D1EDE05-38C7-4A6A-9CC6-4BCCA8B38C14:ROM=%xx%xx%xx%xx%xx%xx

sudo nvram 4D1EDE05-38C7-4A6A-9CC6-4BCCA8B38C14:MLB=xxxxxxxxxxxxxxxxx

 

Also have a look at

iMessage and FaceTime - misbehaving again!

How to Solve Imessage Login Problem

 

Interesting. I personally like this approach better than calling Apple, because if I update Ozmosis and have to change my SMBIOS back to iMac13,2, I'm going to get a different generated serial from Chameleon Wizard every time, and then I'm back to square one. Yes I could save my current serial number, but you know, in case I forget. 

 

Question: Will using my MBP ROM and MLB mess up my SMBIOS? Would I have to change my system to identify as a MBP? Because that would suck.

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Well I ruled out the reboot crash issue. I just can't get NVRAM to save for some reason. Pretty friggin' annoying.

 

Works perfectly here, i've been copied the values from my GF's mbp.

Using latest clover and 10.9.4 mavericks

 

 

Good to see a success story. Did you just do the ROM and MLB values or did you use the serial number too?

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Well I ruled out the reboot crash issue. I just can't get NVRAM to save for some reason. Pretty friggin' annoying.

 

 

 

Good to see a success story. Did you just do the ROM and MLB values or did you use the serial number too?

First time i have copied all the values, but then i've made a try first exiting imessage, then change the serial number to the one i had before. Made a reboot and then re-enter with my icloud account. all works.

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I just started getting this problem in last few days, actually right after updating chameleon. One thing I noticed is I can fix the problem writing my real mac pros IDs to nvram, but EVERY restart for some reason the rom values change in nvram, EVERY reboot i have to redo fix. Why is this? Why is file nvram constantly replacing the values on startup?

 

is there no other work around?

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Well I ruled out the reboot crash issue. I just can't get NVRAM to save for some reason. Pretty friggin' annoying.

 

 

 

Good to see a success story. Did you just do the ROM and MLB values or did you use the serial number too?

 

@InteliMac,  you can use your real Macbook Pro when you call apple, that is what i did.  as for why you are having issues getting your ROM values to save, it is because they should be in base64, not hex, and should not include % unless it is part of the base64 number.

also, if you want to fix it permanently, 

 

use the ETH0 mac address value  in base64 from your board. that will resolve the issue permanently.  and if it doesn't save, add it to the Defaults.plist, or follow the directions to use ozmtool to re add the defaults to your bios so that it will stick.

 

this will resolve most future issues.

 

HBP

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@InteliMac,  you can use your real Macbook Pro when you call apple, that is what i did.  as for why you are having issues getting your ROM values to save, it is because they should be in base64, not hex, and should not include % unless it is part of the base64 number.

also, if you want to fix it permanently, 

 

use the ETH0 mac address value  in base64 from your board. that will resolve the issue permanently.  and if it doesn't save, add it to the Defaults.plist, or follow the directions to use ozmtool to re add the defaults to your bios so that it will stick.

 

this will resolve most future issues.

 

HBP

 

Hey thanks dude. I really appreciate the reply. 

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