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My call with Apple Support


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#121
Balthasar

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OMG PRICELESS... :hysterical: :hysterical: :hysterical: :hysterical: :hysterical: :hysterical: :hysterical: :hysterical: :hysterical: :hysterical: :hysterical: :hysterical: :hysterical: :hysterical: :hysterical: :hysterical: :hysterical: :hysterical: :hysterical:

#122
Dermatea

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Reading it can be pretty hilarious too:


Welcome to the Apple Care Service and Support line. For technical support, press 1 now.

[beep]

For quality assurance purposes, your call may be monitored or recorded.

Okay, just say the name of the product for which you want technical support. For example, you could say, "Mac Pro", "iPod Nano", or "Aperture". Go ahead.

[beep]

I can transfer you to a customer service representative, however you'll be served faster if I can direct your call, since there are already several other calls that have queued up since your call started, and I can help you cut the line. If you like to talk to someone, say, "Operator", or press 0 again. Otherwise, just say the name of the product for which you want technical support.

[beep]

I'll send you to someone who can direct your call to the right specialist. Hold on.

[boop][beep][bip]...[rings]

Apple: Thank you for calling Apple, my name is Gary. Can I have your first name please?

Smith: Hi Gary. My name is Anthony, and my last name is Smith.

Apple: Okay, and how may I assist or direct your call?

Smith: Okay, well you guys give support for OSX right?

Apple: Yeah.

Smith: Okay, when I turn on my machine, um, it goes through the little Apple logo thing, and then it gets to the screen, and it says I have to restart my computer, and it says it in about, five, six different languages.

Apple: Okay. Um, and what's the computer you are using?

Smith: It is a Compaq Presario.

Apple: Okay, you are using Mac OSX?

Smith: Yes.

Apple: Alright, just one moment, and I'll transfer you over.

Smith: Thank you.

[bad music starts playing]

Smith: Oh my god... He's probably transferring me to a legal department.

[bad music continues for awhile...]

Apple: Thank you for calling Apple, this is Billy, can I get your full name please?

Smith: Hi Billy, my name is Anthony, Smith.

Apple: Thank you Mr. Smith, and are you calling in regards to a new issue, or is it a previous case, or...?

Smith: Uh, this is a new issue.

Apple: New issue? Okay, do you have the serial number for the account..er..uh for the product that you are calling about?

Smith: I believe so, let me see. Um, yes, it is, YM8...

Apple: YM8, uh-huh.

Smith: Yes. 659...

Apple: 659...

Smith: M6W...

Apple: Is it that "n" as in "November"?

Smith: No, it's "m" as in "Mary".

Apple: M as in Mary, the number six, and then W?

Smith: Uh-huh. Alright, and then 0A.

Apple: 0A...Thank you sir, one moment...

[pause]

Apple: Let me go ahead and read this back to you one more time, because it's coming back as invalid. That's "Y" as in "Yankee", "M", as in "Mike"?

Smith: Mm-hmm.

Apple: 86...59...

Smith: Mm-hmm.

Apple: "M" as in "Mike"...

Smith: Mm-hmm.

Apple: The number six, "W" as in "Whiskey", then number zero, and then "A" as in "Alpha"?

Smith: That's correct.

Apple: Hah...

[pause]

Apple: That's, YM8659M, number six, W0A?

Smith: Yes sir.

Apple: Ah...

[pause]

Apple: Okay, uh, are you getting this from the "My Info" screen, sir?

Smith: Uh no, it's, uh, I believe it was on the package that the computer came in. I can't get the computer to boot so I can't get to any info screen.

Apple: Ah, okay, what type of computer are you running?

Smith: Um, it is a Compaq Presario.

Apple: Com...

[pause. AHAHAHAHAHA LOL!!]

Apple: Okay uh...

Smith: You see, the funny thing is, I turn it on, and it boots up, and it gets to the little Apple screen and the little spinny thing. It looks like it's loading and all of a sudden I get like this stark curtain that drops down that says I need to restart my computer, and it says it in about five, six different languages.

Apple: Uh-huh, uh, again, what type of computer are you using sir?

Smith: It's a Compaq Presario.

Apple: Compaq Presario, like uh, a Windows PC?

Smith: Yes.

Apple: Okay and uh, okay. Do-Okay so you know you called-This is Apple Care right, sir?

Smith: Yes, I was told I could get support for OSX here. This line I'm calling.

Apple: Uh..huh...Okay, how are you running OSX on a Compaq Presario, sir?

Smith: Well, it's pretty simple, I mean you just-It's pretty straightforward, you just put the CD in and it installs and all. -It's pretty much just like installing Windows. Y'know, you just put the CD in, it boots, the installer pops up, you go through it.

Apple: Okay...yeah, because...hah...Yeah, in regards to the, uh-We can't support-I can't necessarily give you uh, support in regards to connecting OSX into your "Compaq Presario", sir.

Smith: Okay.

Apple: Yeah, it doesn't really cover our scope of support.

Smith: Okay, well thanks anyways then.

Apple: Okay sir.

Smith: You have a nice day.

Apple: You too, bye now.

[END CALL]




That's technical support gold there.

#123
SDRacer48

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I am glad I used the bathroom before I read this, because I was loling so hard, that I would have pissed my pants...

XD

#124
methamp

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Dermatea,

Thanks for the transcript. My speakers aren't working correctly at the office. Funny read!

Come on, guys. When you break the law, you break the law. Have a little laugh already. Jeez.

#125
diskeeper

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Apple: Uh-huh, uh, again, what type of computer are you using sir?

Smith: It's a Compaq Presario. :)

Posted Image

#126
chinmay007

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;) i would say it was a nice prank but the guy from apple handled it pretty seriously and well.

#127
Daft_Punk

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XD XD XD I saw this on youtube! Audio only of course

#128
Wayfarer247

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Link was completely dead for me. I wanted a laugh.... :wacko:

#129
(MoC)

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Link was completely dead for me. I wanted a laugh.... :blink:


Look in this thread, I do believe that there are a few links. :)

#130
Mark Yoseph

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:)

i can't stop laughing -_-

#131
MrMookMook

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That is pure gold!

#132
FrankOS_Scripting

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Good remembrance of Prawker the pranker hahaha ! The guy of Apple ask to Prawker repeats like 3 or 4 time the "serial number" of his "Compaq Presario". It's just LOLLLLLLLLLLLL ROFL

#133
Coolin93

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He was truly an amazing guy, I crack up every time I here his call to Apple.

He was truly an amazing guy, I crack up every time I here his call to Apple.

#134
michealm

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RIP man, hope you find peace where you are, and be sure to find us in your next life.

#135
djpc47

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I doubt Apple will get em now;), R.I.P.

#136
applehacker

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a dying mans last wish............................. to prank call apple! R.I.P Prawker. Wait till they hear him calling again......

#137
Glubbdubdribian

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OMFG!! That was hilarious! genius! i rly want to try this. I don't know how Prawker stopped himself frm laughing. :angel:

... It's so terrible that ppl can go at such a young age.

Requiem ternam dona eis, Domine, et lux perpetua luceat eis.
(Eternal rest grant unto them, O Lord, and let perpetual light shine upon them.)

#138
sailor

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lol ..so it will be nice to make a kind of aplle colling day ..all around the globe :D
anybody interested ? we want to buy osx and ask them for compatible hardware ..is it compatible with our mashines (spec.) ?

GA EP35-DS4
Core 2 Duo E8400
A-DATA DDR2 800 2 x 2048 MB
MSI NX8500GT (256mb)
working like a charm :P

#139
Suprjacob

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I should ask them why my MB's built in Creative X-Fi sound card doesnt work ;)

Oh, and peace, Prawker.

#140
skylly

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Its about time someone did, I called Apple Support center and asked for help with my Hackintosh, its not as funny as i thought, but its still worth a listen, the guy gets so confused when i tell him its a compaq :D

download and listen to the conversation here: http://www.mediafire.com/?4k5mmgbe2jv


Prawker are you nervous? because i can hear your breath loud and clear





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