Posted 12 June 2008 - 02:47 AM
Posted 13 June 2008 - 05:19 AM
Welcome to the Apple Care Service and Support line. For technical support, press 1 now.
For quality assurance purposes, your call may be monitored or recorded.
Okay, just say the name of the product for which you want technical support. For example, you could say, "Mac Pro", "iPod Nano", or "Aperture". Go ahead.
I can transfer you to a customer service representative, however you'll be served faster if I can direct your call, since there are already several other calls that have queued up since your call started, and I can help you cut the line. If you like to talk to someone, say, "Operator", or press 0 again. Otherwise, just say the name of the product for which you want technical support.
I'll send you to someone who can direct your call to the right specialist. Hold on.
Apple: Thank you for calling Apple, my name is Gary. Can I have your first name please?
Smith: Hi Gary. My name is Anthony, and my last name is Smith.
Apple: Okay, and how may I assist or direct your call?
Smith: Okay, well you guys give support for OSX right?
Smith: Okay, when I turn on my machine, um, it goes through the little Apple logo thing, and then it gets to the screen, and it says I have to restart my computer, and it says it in about, five, six different languages.
Apple: Okay. Um, and what's the computer you are using?
Smith: It is a Compaq Presario.
Apple: Okay, you are using Mac OSX?
Apple: Alright, just one moment, and I'll transfer you over.
Smith: Thank you.
[bad music starts playing]
Smith: Oh my god... He's probably transferring me to a legal department.
[bad music continues for awhile...]
Apple: Thank you for calling Apple, this is Billy, can I get your full name please?
Smith: Hi Billy, my name is Anthony, Smith.
Apple: Thank you Mr. Smith, and are you calling in regards to a new issue, or is it a previous case, or...?
Smith: Uh, this is a new issue.
Apple: New issue? Okay, do you have the serial number for the account..er..uh for the product that you are calling about?
Smith: I believe so, let me see. Um, yes, it is, YM8...
Apple: YM8, uh-huh.
Smith: Yes. 659...
Apple: Is it that "n" as in "November"?
Smith: No, it's "m" as in "Mary".
Apple: M as in Mary, the number six, and then W?
Smith: Uh-huh. Alright, and then 0A.
Apple: 0A...Thank you sir, one moment...
Apple: Let me go ahead and read this back to you one more time, because it's coming back as invalid. That's "Y" as in "Yankee", "M", as in "Mike"?
Apple: "M" as in "Mike"...
Apple: The number six, "W" as in "Whiskey", then number zero, and then "A" as in "Alpha"?
Smith: That's correct.
Apple: That's, YM8659M, number six, W0A?
Smith: Yes sir.
Apple: Okay, uh, are you getting this from the "My Info" screen, sir?
Smith: Uh no, it's, uh, I believe it was on the package that the computer came in. I can't get the computer to boot so I can't get to any info screen.
Apple: Ah, okay, what type of computer are you running?
Smith: Um, it is a Compaq Presario.
[pause. AHAHAHAHAHA LOL!!]
Apple: Okay uh...
Smith: You see, the funny thing is, I turn it on, and it boots up, and it gets to the little Apple screen and the little spinny thing. It looks like it's loading and all of a sudden I get like this stark curtain that drops down that says I need to restart my computer, and it says it in about five, six different languages.
Apple: Uh-huh, uh, again, what type of computer are you using sir?
Smith: It's a Compaq Presario.
Apple: Compaq Presario, like uh, a Windows PC?
Apple: Okay and uh, okay. Do-Okay so you know you called-This is Apple Care right, sir?
Smith: Yes, I was told I could get support for OSX here. This line I'm calling.
Apple: Uh..huh...Okay, how are you running OSX on a Compaq Presario, sir?
Smith: Well, it's pretty simple, I mean you just-It's pretty straightforward, you just put the CD in and it installs and all. -It's pretty much just like installing Windows. Y'know, you just put the CD in, it boots, the installer pops up, you go through it.
Apple: Okay...yeah, because...hah...Yeah, in regards to the, uh-We can't support-I can't necessarily give you uh, support in regards to connecting OSX into your "Compaq Presario", sir.
Apple: Yeah, it doesn't really cover our scope of support.
Smith: Okay, well thanks anyways then.
Apple: Okay sir.
Smith: You have a nice day.
Apple: You too, bye now.
That's technical support gold there.
Posted 13 June 2008 - 04:59 PM
Posted 13 June 2008 - 08:13 PM
Thanks for the transcript. My speakers aren't working correctly at the office. Funny read!
Come on, guys. When you break the law, you break the law. Have a little laugh already. Jeez.
Posted 05 July 2008 - 08:51 AM
Posted 06 July 2008 - 12:45 AM
Posted 12 July 2008 - 01:25 PM
Posted 12 July 2008 - 10:39 PM
Posted 13 July 2008 - 02:56 AM
Link was completely dead for me. I wanted a laugh....
Look in this thread, I do believe that there are a few links.
Posted 13 July 2008 - 01:47 PM
i can't stop laughing
Posted 19 July 2008 - 07:22 AM
Posted 31 August 2008 - 05:37 AM
Posted 31 August 2008 - 08:31 PM
He was truly an amazing guy, I crack up every time I here his call to Apple.
Posted 31 August 2008 - 10:58 PM
Posted 02 September 2008 - 03:42 AM
Posted 02 September 2008 - 08:25 PM
Posted 07 September 2008 - 01:45 PM
... It's so terrible that ppl can go at such a young age.
Requiem æternam dona eis, Domine, et lux perpetua luceat eis.
(Eternal rest grant unto them, O Lord, and let perpetual light shine upon them.)
Posted 07 September 2008 - 09:19 PM
anybody interested ? we want to buy osx and ask them for compatible hardware ..is it compatible with our mashines (spec.) ?
Core 2 Duo E8400
A-DATA DDR2 800 2 x 2048 MB
MSI NX8500GT (256mb)
working like a charm
Posted 08 September 2008 - 11:33 PM
Oh, and peace, Prawker.
Posted 09 September 2008 - 11:24 AM
Its about time someone did, I called Apple Support center and asked for help with my Hackintosh, its not as funny as i thought, but its still worth a listen, the guy gets so confused when i tell him its a compaq
download and listen to the conversation here: http://www.mediafire.com/?4k5mmgbe2jv
Prawker are you nervous? because i can hear your breath loud and clear
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