67 replies to this topic

[1013532]

I have Mac OS X Lion Developer Preview 2 installed.

When opening the App Store and attempting to Sign In through the Store menu, the system responds with the message "No GUID is available. Contact Support for assistance." in red font.

Can anyone help me with this issue, please? I'll really appreciate it :)



Screen shot enclosed.

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[Dellmantt]

Yes a common problem. Been written about in what seems to be the main 10.7 Lion thread http://www.insanelym...howtopic=249135
There is a warning from one user not to use the app store on Lion unless you are a registered developer.

[1013532]

Thank you. Didn't see that thread.

From your understanding, do you have any idea why this might happen?

[Dellmantt]

No. I don't think anyone has solved, check over in that thread.

[1013532]

Yeah, I checked already. I've tried all the suggestions and none have worked so far .

BRB blowing my computer up.

[Dellmantt]

It is only a developer preview

[stellarola]

I know a member who has it working with an intel ethernet chipset with DP2. Dunno if that helps anyone...

[itsjared]

I had this problem as well,

getting "no guid is available contact support for assistance" when i try to sign in.

Solution:

remove the file
/Library/Preferences/SystemConfiguration/NetworkInterfaces.plist

then reboot.

[stellarola]

This worked with DP2? I was able to access the App Store using DP1 no problem.

-Stell

[uidetiger]

1013532, on Apr 10 2011, 05:52 AM, said:

When opening the App Store and attempting to Sign In through the Store menu, the system responds with the message "No GUID is available. Contact Support for assistance." in red font.

This seems to be a network problem. I had to networks cards installed, one on board and the second one as a pci card.
The onboard network controller was assigned on en1, the pci card on en0. In fact I used the onboard controller on en1 as it support a 1000baseT connection. To solve this I

1. Plugged of the pci network card
2. Restart
3. I deleted the interfaces in System Preferences
4. I deleted NetworkInterfaces.plist in /System/Preferences/SystemConfiguration
5. Restart
6. Add the onboard controller as en0
7. Voilà: AppStore works

As I don't need the pci network controller (was for mere installation necessities as the onboard controller needs special kext driver) I didn't reinstall the card but I guess it's save to do it as it would be configured on en1 now.

[stellarola]

EDIT:

Oh, for some reason it worked this time! I'm able to have access to the app store now. I swore I've tried it every which way... deleting the networkinterface.plist, removing interfaces from sys preferences, etc.

This means I've finally got a full working install of Lion, w00h00!

-Stell

[PauloBral]

I had this problem today, after updating my system to 10.6.8

I solved it by injecting extra ethernet EFI code in "com.apple.Boot.plist" using EFI Studio.

Hope this helps other ppl.

[D-an-W]

Thanks Paulo, fixed it for me too


EDIT: Been playing and although it fixes the App Store, it stops my 2nd monitor from working and graphics seem very "glitchy" when moving the mouse cursor quickly (Noticed most in App Store).

[zurie]

None of the solutions above worked for me...  

if none of them work for you, try this.  This solution worked for me.

I went into my com.apple.Boot.plist in /Extra/

and added this key

<key>EthernetBuiltIn</key>
<string>Yes</string>


Then I deleted my network interfaces in Network System Prefs,

THEN deleted my .plist file in /Library/Preferences/SystemConfiguration/NetworkInterfaces.plist

THEN i rebooted.  and when I came back to LION I went into System Prefs / Networking and clicked the (+) and added my card.

what was different this time was it added "Ethernet" as "Ethernet"  where before it was adding it at "Ethernet Device (en0)"

So i knew something had changed...   sure enough, i run app store and BOOM! connected and able to download and purchase software.

[D-an-W]

<key>EthernetBuiltIn</key>
<string>Yes</string>

Fixed it for me too with no glitches and the second monitor working fine (Thanks MaLd0n!).

[egnm1969]

Thanks Paulo & ZURIE... your fixed work for me too

And just a quick note for all of you who are struggling too, I initially after the update did all that deleting the Network Interfaces in Network Prefs/deleted the NetworkPreferences.plist stuff & rebooting & then re-added the Network Interfaces stuff but none of it worked ! So then I tried what Paulo said of just adding EthernetBuiltIn to my com.apple.Boot.plist in /Extra/ & it worked straightaway !!
BUT as an afterthought, I then decided to restore a backup that I had made just BEFORE updating to 10.6.8, and again ran the update & when that was all finished I just made the changes to com.apple.Boot.plist WITHOUT having to do ANY of that deleting Network Interfaces/NetworkPreferences.plist stuff, and it worked straightaway !!
So for me & hopefully others, I proved that you just have to make the changes to the Boot.plist and the AppStore should work again !!

[zurie]

am I the only one missing the fact that "I" said to add EthernetBuiltIn to com.apple.boot.plist ... not paulo??  lol...  but your welcome anyway...  he said to add a EFI string which didn't work for me...  

[egnm1969]

Sorry Grand Moff Zurie... you & Paulo restored the AppStore for those who needed it. May word of your work & your legends flow through time... or until the next update Remember... there's no "I" in "TEAM" !! And yes, I'm a cheeky ****er !! Cheers

[zurie]

Listen, I know that we started out as foe. But after that courageous act that you showed me against the one they call "The App Store", maybe someday we could become friends. Friends who ride majestic, translucent steeds, shooting flaming arrows across the bridge of Hemdale.

I would follow you into the mists of "LION" if that's what you mean.

[egnm1969]

[Scene & cue the background music from the B&W "The Lone Ranger" or the music from the original B&W "Flash Gordon"...]

"And as our trusty friends ride off into the distance having temporarily crushed the Forces of Darkness, the Emperor Jobs is cunningly working on his next dastardly plan of global domination... what will it be ? Who knows... but remember Kids... same time, same channel next week on "Butch Casserole & The Flim-Flam Kid""