telepati Posted August 27, 2019 Share Posted August 27, 2019 (edited) Hi, guys, I don't know what is going on but I am losing my screen randomly sometimes turn whitish-grey while working and making force restart from the case but know it turns like a chessboard and flickering glitch look. I am using lastest WEG and I also test with without WEG. IMG_0106.mp4 Edited August 27, 2019 by telepati Link to comment Share on other sites More sharing options...
C.Frio Posted August 27, 2019 Share Posted August 27, 2019 hi... can you try using other monitor..cables and ports to see if the issue happens ...? c.frio Link to comment Share on other sites More sharing options...
telepati Posted August 28, 2019 Author Share Posted August 28, 2019 (edited) @C.Frio I have only one display but for my common problem (random screen loss Whitish-grey) I used DVI cable for a week. Probably DVI made this happen. While using HDMI I never get this type of screen problem. On HDMI I always got randomly screen lost (screen turns whitish-grey and I make force restart from the case) while working. I changed DVI to HDMI again. After changing DVI to HDMI I didn't get this type flicker chessboard screen yet but it doesn't mean it will never happen again. Cause I said before this is happening randomly. We will see what will happen from now on. BTW, which settings are you using for your RX560? Edited August 28, 2019 by telepati Link to comment Share on other sites More sharing options...
C.Frio Posted August 28, 2019 Share Posted August 28, 2019 hi... any chance to try the video card on windows? or another video card? and this is my video settings.no lilu and no weg c.frio 1 Link to comment Share on other sites More sharing options...
marvelloard Posted August 29, 2019 Share Posted August 29, 2019 Definitely try Windows, it might be a hw issue. Could be bad VRam. 1 Link to comment Share on other sites More sharing options...
telepati Posted August 29, 2019 Author Share Posted August 29, 2019 (edited) On 8/28/2019 at 8:19 PM, C.Frio said: hi... any chance to try the video card on windows? or another video card? and this is my video settings.no lilu and no weg c.frio 5 hours ago, marvelloard said: Definitely try Windows, it might be a hw issue. Could be bad VRam. Sorry guys, I am writing a late response to your suggestion as you know this is not a permanent problem, it is happening randomly. Cause I don't know when will happen. Windows also installed on my system and boot with the windows and I used a couple of days with it. I didn't get Chessboard type problem but I loss my screen again. While using the screen turned whitish-grey or just my background color again no icons or cursor fully unavailable. I just made force restart from the case. Anyway, I decided to send the graphics card to the service. I open an RMA today we will see what will happen after service. BTW, in the meantime, I will use my system with HD630, if this problem still continues with the HD630 that's mean the problem is a totally different part of my system. This the look when turns the screen; Generally, I am getting the first one very long time I didn't get a blue one. I also get light green but I didn't take a picture when it happens. Edited August 29, 2019 by telepati 2 Link to comment Share on other sites More sharing options...
telepati Posted September 29, 2019 Author Share Posted September 29, 2019 (edited) @C.Frio my RX560 came from service. Asus service said no problem on that card. It's working perfectly. But I am still getting this problem. For now, I am using HD630 for primary cause I don't know what can I do more Edited September 29, 2019 by telepati Link to comment Share on other sites More sharing options...
C.Frio Posted September 30, 2019 Share Posted September 30, 2019 (edited) Hi... IMHO...if you get issues on osx and on Windows,even randomly,the issue is at video card..in spite of Asus say no...or a bad cable...the problem does not hapens with the 630...so the the bad cable is off..so the alternative is to try another video card...or the pci express of the mb is dirty...just to remember..I'm not an expert..just a curious MD doc.. C.frio Edit..did you try to change the video card to other pci express rail..? Edited September 30, 2019 by C.Frio Add 1 Link to comment Share on other sites More sharing options...
telepati Posted October 2, 2019 Author Share Posted October 2, 2019 On 9/30/2019 at 6:34 PM, C.Frio said: Hi... IMHO...if you get issues on osx and on Windows,even randomly,the issue is at video card..in spite of Asus say no...or a bad cable...the problem does not hapens with the 630...so the the bad cable is off..so the alternative is to try another video card...or the pci express of the mb is dirty...just to remember..I'm not an expert..just a curious MD doc.. C.frio Edit..did you try to change the video card to other pci express rail..? I know it isn't, and thank you very much for your help and suggestions. I really appreciate it. I know this is not a PCIE problem because my previous motherboard (Asus Z170-A) also had this problem. I'm going to sell this video card and buy a new video card. If the new video card makes such a problem, the main source of the problem is probably the monitor. Because I changed all my parts. The only thing I haven't changed is the monitor. 1 Link to comment Share on other sites More sharing options...
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