betubremer Posted November 30, 2013 Share Posted November 30, 2013 Amigos... Estou com problemas no meu MacBook. Comprei no final do ano passado. Ele trava o tempo todo. Ate hoje não consegui usar direito. Já levei na assistência, fizeram todos os testes e não deu nada. Eles trocaram o hd. Mas não adiantou. Mandaram eu atualizar pro maverichs, mas também não resolveu. O resultado dos travamentos esta ai em baixo. Se puderem me ajudar. Moro em aracaju e a assistência aqui é inexistente. Preciso usufruir um pouco desse MacBook pro pelo menos uma vez na vida... Me ajudem please. Anonymous UUID: 37C71F23-A363-4F4B-87D6-6D868118DB2A Thu Nov 28 16:43:03 2013 panic(cpu 0 caller 0xffffff8029edc19e): Kernel trap at 0xffffff8029d0e058, type 14=page fault, registers: CR0: 0x000000008001003b, CR2: 0xffffff80a9a14000, CR3: 0x000000002c322000, CR4: 0x00000000001606e0 RAX: 0x0000000000000000, RBX: 0x0000000000000002, RCX: 0x0000000000000001, RDX: 0x00000000000000ff RSP: 0xffffff80a9a13dd8, RBP: 0xffffff80a9a13e20, RSI: 0xffffff80aa1f70f0, RDI: 0xffffff80a9a13ffe R8: 0x0000000000000000, R9: 0xffffff802a401910, R10: 0x00000000000003ff, R11: 0xffffffffffffffff R12: 0xffffff80a9a13f0e, R13: 0x0000000000000000, R14: 0xffffff80a9a13e00, R15: 0xffffff80368a9000 RFL: 0x0000000000010203, RIP: 0xffffff8029d0e058, CS: 0x0000000000000008, SS: 0x0000000000000010 Fault CR2: 0xffffff80a9a14000, Error code: 0x0000000000000002, Fault CPU: 0x0 Backtrace (CPU 0), Frame : Return Address 0xffffff80a9a13a60 : 0xffffff8029e22f69 0xffffff80a9a13ae0 : 0xffffff8029edc19e 0xffffff80a9a13cb0 : 0xffffff8029ef3606 0xffffff80a9a13cd0 : 0xffffff8029d0e058 0xffffff80a9a13e20 : 0xffffff7faa73128c 0xffffff80a9a13e40 : 0xffffff802a2ae4b3 0xffffff80a9a13ea0 : 0xffffff7faa73124e 0xffffff80a9a13ee0 : 0xffffff7faa73120b 0xffffff80a9a13ef0 : 0xffffff7fab62de92 0xffffff80a9a13f20 : 0xf8ffffffffffffff Unaligned frame Backtrace terminated-invalid frame pointer 0xfff7fffff8ffffff Kernel Extensions in backtrace: com.apple.driver.AppleSmartBatteryManager(161.0)[2F0217DE-BEE6-3307-8ECF-20625AFB40EA]@0xffffff7fab62c000->0xffffff7fab633fff dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xffffff7faa724000 dependency: com.apple.iokit.IOSMBusFamily(1.1)[bC540E75-A236-3ADC-A990-681066ABFBDC]@0xffffff7faabcf000 com.apple.driver.AppleSMC(3.1.6d1)[A9B9A2AE-AA23-3EB8-8D26-F91F90977405]@0xffffff7faa72d000->0xffffff7faa73bfff dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xffffff7faa724000 BSD process name corresponding to current thread: kernel_task Mac OS version: 13A603 Link to comment Share on other sites More sharing options...
Onixs Posted November 30, 2013 Share Posted November 30, 2013 Its obvious that it is applesmartbattery Link to comment Share on other sites More sharing options...
betubremer Posted November 30, 2013 Author Share Posted November 30, 2013 Certo, mas como resolver a situação? Link to comment Share on other sites More sharing options...
artur_pt Posted November 30, 2013 Share Posted November 30, 2013 olá isso é um mac com cpu ivy.. a situação tem de ser resolvida na apple.. obviamente tens 1 aparelho defeituoso... como isso pode ser possível ? tens problemas de hardware.. isso n tem nada a ver com software meu conselho é levares onde compraste e acionares a garantia... estamos a falar de um aparelho caro. Link to comment Share on other sites More sharing options...
betubremer Posted November 30, 2013 Author Share Posted November 30, 2013 Obrigado pela dica... Que argumento eu posso usar pra falar com eles? Pois foi para Ass técnica em Salvador, fizeram todos os teste e nada... Segundo eles, trocaram o hd e nada... Preciso saber o que falar pra obter êxito... Estou muito frustado... Link to comment Share on other sites More sharing options...
artur_pt Posted November 30, 2013 Share Posted November 30, 2013 olá o mesmo k postaste ai.. o kernel panic isso acontece frequentemente ? com k regularidade.. cada vez k aconteça tira um report como esse e envia para eles.. alguma coisa está ai mal .. com esse aparelho.. pode ser da bateria.. tenta que eles troquem... já tentaste fazer update ao firmware ? eles tem de resolver o problema.. isso é uma máquina recente .. e se vais deixando andar.. um destes dias se acaba a garantia. Link to comment Share on other sites More sharing options...
betubremer Posted November 30, 2013 Author Share Posted November 30, 2013 Isso acontece 3 a 4 vezes por dia... Ficou de uma forma insustentável... Tem algum tutorial de como atualizar a firmware? Ou acha melhor tentar a troca mesmo?? Link to comment Share on other sites More sharing options...
betubremer Posted November 30, 2013 Author Share Posted November 30, 2013 Novo Kernel Panic Anonymous UUID: 37C71F23-A363-4F4B-87D6-6D868118DB2A Thu Nov 28 13:59:09 2013 panic(cpu 0 caller 0xffffff802f8dc19e): Kernel trap at 0xffffff802f70e058, type 14=page fault, registers: CR0: 0x000000008001003b, CR2: 0xffffff80a89d4000, CR3: 0x0000000031d22000, CR4: 0x00000000001606e0 RAX: 0x0000000000000000, RBX: 0x0000000000000002, RCX: 0x0000000000000001, RDX: 0x00000000000000ff RSP: 0xffffff80a89d3dd8, RBP: 0xffffff80a89d3e20, RSI: 0xffffff80afcdd0f0, RDI: 0xffffff80a89d3ffe R8: 0x0000000000000000, R9: 0xffffff802fe01910, R10: 0x00000000000003ff, R11: 0xffffffffffffffff R12: 0xffffff80a89d3f0e, R13: 0x0000000000000000, R14: 0xffffff80a89d3e00, R15: 0xffffff803c38e800 RFL: 0x0000000000010203, RIP: 0xffffff802f70e058, CS: 0x0000000000000008, SS: 0x0000000000000010 Fault CR2: 0xffffff80a89d4000, Error code: 0x0000000000000002, Fault CPU: 0x0 Backtrace (CPU 0), Frame : Return Address 0xffffff80a89d3a60 : 0xffffff802f822f69 0xffffff80a89d3ae0 : 0xffffff802f8dc19e 0xffffff80a89d3cb0 : 0xffffff802f8f3606 0xffffff80a89d3cd0 : 0xffffff802f70e058 0xffffff80a89d3e20 : 0xffffff7fb013128c 0xffffff80a89d3e40 : 0xffffff802fcae4b3 0xffffff80a89d3ea0 : 0xffffff7fb013124e 0xffffff80a89d3ee0 : 0xffffff7fb013120b 0xffffff80a89d3ef0 : 0xffffff7fb102de92 0xffffff80a89d3f20 : 0x8034636e49726574 Unaligned frame Backtrace terminated-invalid frame pointer 0xfff7fffff8ffffff Kernel Extensions in backtrace: com.apple.driver.AppleSmartBatteryManager(161.0)[2F0217DE-BEE6-3307-8ECF-20625AFB40EA]@0xffffff7fb102c000->0xffffff7fb1033fff dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xffffff7fb0124000 dependency: com.apple.iokit.IOSMBusFamily(1.1)[bC540E75-A236-3ADC-A990-681066ABFBDC]@0xffffff7fb05cf000 com.apple.driver.AppleSMC(3.1.6d1)[A9B9A2AE-AA23-3EB8-8D26-F91F90977405]@0xffffff7fb012d000->0xffffff7fb013bfff dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xffffff7fb0124000 BSD process name corresponding to current thread: kernel_task Mac OS version: 13A603 Kernel version: Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64 Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393 Kernel slide: 0x000000002f600000 Kernel text base: 0xffffff802f800000 System model name: MacBookPro9,2 (Mac-6F01561E16C75D06) System uptime in nanoseconds: 68372590825 last loaded kext at 26522356628: com.apple.driver.AudioAUUC 1.60 (addr 0xffffff7fb0d5d000, size 32768) loaded kexts: com.apple.driver.AudioAUUC 1.60 com.apple.iokit.IOBluetoothSerialManager 4.2.0f6 com.apple.driver.AGPM 100.14.11 com.apple.driver.ApplePlatformEnabler 2.0.9d1 com.apple.driver.X86PlatformShim 1.0.0 com.apple.filesystems.autofs 3.0 com.apple.driver.AppleMikeyHIDDriver 124 com.apple.driver.AppleHDAHardwareConfigDriver 2.5.2fc2 com.apple.driver.AppleHDA 2.5.2fc2 com.apple.iokit.IOBluetoothUSBDFU 4.2.0f6 com.apple.iokit.IOUserEthernet 1.0.0d1 com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6 com.apple.driver.AppleUpstreamUserClient 3.5.13 com.apple.Dont_Steal_Mac_OS_X 7.0.0 com.apple.driver.AppleHWAccess 1 com.apple.driver.AppleLPC 1.7.0 com.apple.driver.AppleSMCLMU 2.0.4d1 com.apple.driver.AppleMikeyDriver 2.5.2fc2 com.apple.driver.AppleSMCPDRC 1.0.0 com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0 com.apple.driver.AppleThunderboltIP 1.0.10 com.apple.driver.AppleBacklight 170.3.5 com.apple.driver.AppleMCCSControl 1.1.12 com.apple.driver.AppleIntelHD4000Graphics 8.1.8 com.apple.driver.AppleIntelFramebufferCapri 8.1.8 com.apple.driver.AppleMuxControl 3.4.12 com.apple.driver.SMCMotionSensor 3.0.4d1 com.apple.driver.AppleUSBTCButtons 240.2 com.apple.driver.AppleUSBTCKeyEventDriver 240.2 com.apple.driver.AppleUSBTCKeyboard 240.2 com.apple.driver.AppleIRController 325.7 com.apple.driver.AppleFileSystemDriver 3.0.1 com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1 com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1 com.apple.BootCache 35 com.apple.iokit.SCSITaskUserClient 3.6.0 com.apple.driver.XsanFilter 404 com.apple.iokit.IOAHCIBlockStorage 2.4.0 com.apple.driver.AppleUSBHub 650.4.4 com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9 com.apple.driver.AppleSDXC 1.4.0 com.apple.driver.AppleFWOHCI 4.9.9 com.apple.driver.AirPort.Brcm4331 700.20.22 com.apple.driver.AppleUSBXHCI 650.4.3 com.apple.driver.AppleAHCIPort 2.9.5 com.apple.driver.AppleUSBEHCI 650.4.1 com.apple.driver.AppleSmartBatteryManager 161.0.0 com.apple.driver.AppleRTC 2.0 com.apple.driver.AppleACPIButtons 2.0 com.apple.driver.AppleHPET 1.8 com.apple.driver.AppleSMBIOS 2.0 com.apple.driver.AppleACPIEC 2.0 com.apple.driver.AppleAPIC 1.7 com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0 com.apple.nke.applicationfirewall 153 com.apple.security.quarantine 3 com.apple.driver.AppleIntelCPUPowerManagement 216.0.0 com.apple.iokit.IOSerialFamily 10.0.7 com.apple.kext.triggers 1.0 com.apple.driver.DspFuncLib 2.5.2fc2 com.apple.vecLib.kext 1.0.0 com.apple.iokit.IOAudioFamily 1.9.4fc11 com.apple.kext.OSvKernDSPLib 1.14 com.apple.iokit.IOFireWireIP 2.2.5 com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6 com.apple.iokit.IOBluetoothFamily 4.2.0f6 com.apple.driver.AppleHDAController 2.5.2fc2 com.apple.iokit.IOHDAFamily 2.5.2fc2 com.apple.driver.AppleSMBusPCI 1.0.12d1 com.apple.driver.IOPlatformPluginLegacy 1.0.0 com.apple.driver.X86PlatformPlugin 1.0.0 com.apple.driver.IOPlatformPluginFamily 5.5.1d27 com.apple.driver.AppleThunderboltEDMSink 1.2.1 com.apple.driver.AppleThunderboltDPOutAdapter 2.5.0 com.apple.driver.AppleSMBusController 1.0.11d1 com.apple.iokit.IOSurface 91 com.apple.iokit.IOAcceleratorFamily2 98.7.1 com.apple.AppleGraphicsDeviceControl 3.4.12 com.apple.driver.AppleBacklightExpert 1.0.4 com.apple.iokit.IONDRVSupport 2.3.6 com.apple.driver.AppleGraphicsControl 3.4.12 com.apple.iokit.IOGraphicsFamily 2.3.6 com.apple.driver.AppleSMC 3.1.6d1 com.apple.driver.AppleUSBMultitouch 240.6 com.apple.driver.AppleThunderboltDPInAdapter 2.5.0 com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0 com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.0 com.apple.iokit.IOUSBHIDDriver 650.4.4 com.apple.driver.AppleUSBMergeNub 650.4.0 com.apple.driver.AppleUSBComposite 650.4.0 com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0 com.apple.iokit.IOBDStorageFamily 1.7 com.apple.iokit.IODVDStorageFamily 1.7.1 com.apple.iokit.IOCDStorageFamily 1.7.1 com.apple.driver.AppleThunderboltNHI 1.9.2 com.apple.iokit.IOThunderboltFamily 2.8.5 com.apple.iokit.IOAHCISerialATAPI 2.6.0 com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0 com.apple.iokit.IOUSBUserClient 650.4.4 com.apple.iokit.IOEthernetAVBController 1.0.3b3 com.apple.driver.mDNSOffloadUserClient 1.0.1b4 com.apple.iokit.IOFireWireFamily 4.5.5 com.apple.iokit.IO80211Family 600.34 com.apple.iokit.IONetworkingFamily 3.2 com.apple.iokit.IOAHCIFamily 2.6.0 com.apple.iokit.IOUSBFamily 650.4.4 com.apple.driver.AppleEFINVRAM 2.0 com.apple.driver.AppleEFIRuntime 2.0 com.apple.iokit.IOHIDFamily 2.0.0 com.apple.iokit.IOSMBusFamily 1.1 com.apple.security.sandbox 278.10 com.apple.kext.AppleMatch 1.0.0d1 com.apple.security.TMSafetyNet 7 com.apple.driver.AppleKeyStore 2 com.apple.driver.DiskImages 371.1 com.apple.iokit.IOStorageFamily 1.9 com.apple.iokit.IOReportFamily 21 com.apple.driver.AppleFDEKeyStore 28.30 com.apple.driver.AppleACPIPlatform 2.0 com.apple.iokit.IOPCIFamily 2.8 com.apple.iokit.IOACPIFamily 1.4 com.apple.kec.corecrypto 1.0 com.apple.kec.pthread 1 Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 2.2f41 Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 1024 MB Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x384A54463235363634485A2D3147364D3120 Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x384A54463235363634485A2D3147364D3120 AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.22) Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports Network Service: Wi-Fi, AirPort, en1 Serial ATA Device: TOSHIBA MK5065GSXF, 500,11 GB Serial ATA Device: MAT{censored}ADVD-R UJ-8A8 USB Device: Hub USB Device: Hub USB Device: Apple Internal Keyboard / Trackpad USB Device: IR Receiver USB Device: BRCM20702 Hub USB Device: Bluetooth USB Host Controller USB Device: Hub USB Device: FaceTime HD Camera (Built-in) Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1 Link to comment Share on other sites More sharing options...
betubremer Posted December 2, 2013 Author Share Posted December 2, 2013 Galera o Firmware do SMC não estava na ultima versão. Atualizei hoje e estou nos testes... Espero que isso possa resolver... Postarei mais tarde se tive êxito ou não . Link to comment Share on other sites More sharing options...
betubremer Posted December 3, 2013 Author Share Posted December 3, 2013 Pronto... Era esse o problema mesmo... Depois de atualizar, acabaram-se os problemas... Nunca imaginei que compraria um Mac e ele já sairia desatualizado. Tb não imaginava que atualizando pro mavericks isso nao se resolveria. Mas fica ai a dica... Firmware sempre na ultima versão. Grato pela atenção. Link to comment Share on other sites More sharing options...
Guest AllanMax Posted December 15, 2013 Share Posted December 15, 2013 Marca como resolvido, dai fica visivel pra todos que tem o mesmo problema. Ou muda lá em cima, colocando [Resolvido]. 1 Link to comment Share on other sites More sharing options...
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