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HELP Why is my Mac Restarting Big Sur 11.0.1

Rich86941872

By Rich86941872,
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Rich86941872
Rich86941872
Posted
Posted

Hello IM Community,
I am trying to find out why my Mac is restarting by reading the report. I am hoping that someone here can let me know what my Mac is trying to tell me.

 

Here is the Report message any help is appreciated. If I am posting in the wrong area or this topic has been covered please point me in the right direction.

Big shout out to all the developers and people that put there time in to help us on this OSx86 quest.

Problem Details and System Configuration 

panic(cpu 0 caller 0xffffff80025fe647): "AppleAHCIDiskQueueManager::setPowerState(0xffffff937a9e2d80 : 0xffffff80042ef85a, 3 -> 0) timed out after 102152 ms"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-7195.50.7/iokit/Kernel/IOServicePM.cpp:5382
Backtrace (CPU 0), Frame : Return Address
0xffffffc11024bac0 : 0xffffff8001ebc66d 
0xffffffc11024bb10 : 0xffffff8001fff073 
0xffffffc11024bb50 : 0xffffff8001fef6aa 
0xffffffc11024bba0 : 0xffffff8001e61a2f 
0xffffffc11024bbc0 : 0xffffff8001ebbf0d 
0xffffffc11024bce0 : 0xffffff8001ebc1f8 
0xffffffc11024bd50 : 0xffffff80026bee1a 
0xffffffc11024bdc0 : 0xffffff80025fe647 
0xffffffc11024be10 : 0xffffff80025fdf69 
0xffffffc11024be20 : 0xffffff8002616a1e 
0xffffffc11024be60 : 0xffffff80025fcce8 
0xffffffc11024be80 : 0xffffff8001f01345 
0xffffffc11024bef0 : 0xffffff8001f02254 
0xffffffc11024bfa0 : 0xffffff8001e6113e 

Process name corresponding to current thread: kernel_task

Mac OS version:
20B50

Kernel version:
Darwin Kernel Version 20.1.0: Sat Oct 31 00:07:11 PDT 2020; root:xnu-7195.50.7~2/RELEASE_X86_64
Kernel UUID: 84C6DC45-6B02-335F-9439-5D2A9BC385A4
KernelCache slide: 0x0000000001c00000
KernelCache base:  0xffffff8001e00000
Kernel slide:      0x0000000001c10000
Kernel text base:  0xffffff8001e10000
__HIB  text base: 0xffffff8001d00000
System model name: iMac17,1 (Mac-B809C3757DA9BB8D)
System shutdown begun: NO
Panic diags file available: YES (0x0)
Hibernation exit count: 0

System uptime in nanoseconds: 13269279737835
Last Sleep:           absolute           base_tsc          base_nano
  Uptime  : 0x00000c117eb495d8
  Sleep   : 0x0000000000000000 0x0000000000000000 0x0000000000000000
  Wake    : 0x0000000000000000 0x0000001d40a322a3 0x0000000000000000
last started kext at 687181914715: @filesystems.exfat    1.4 (addr 0xffffff7fa2213000, size 53248)
loaded kexts:
@filesystems.exfat    1.4
@filesystems.smbfs    3.4.1
>!ATopCaseHIDEventDriver    4000.27
>AGPM    119
>!APlatformEnabler    2.7.0d0
>X86PlatformShim    1.0.0
@fileutil    20.036.15
@fsplaceholder    1.13.2
>!AUpstreamUserClient    3.6.8
@kext.AMDFramebuffer    4.0.0
@filesystems.autofs    3.0
>!AMikeyHIDDriver    131
>AudioAUUC    1.70
@kext.AMDRadeonX4000    4.0.0
>!AHDAHardwareConfigDriver    283.15
@kext.AMDRadeonServiceManager    4.0.0
>!AMikeyDriver    283.15
>!AHDA    283.15
>!A!ISKLGraphics    16.0.0
>!AGraphicsDevicePolicy    6.1.27
>ACPI_SMC_PlatformPlugin    1.0.0
>!A!IPCHPMC    2.0.1
>!ASMCLMU    212
@AGDCPluginDisplayMetrics    6.1.27
>AGDCBacklightControl    6.1.27
>pmtelemetry    1
>LuaHardwareAccess    1.0.16
|IOUserEthernet    1.0.1
>usb.!UUserHCI    1
|IO!BSerialManager    8.0.1f5
@Dont_Steal_Mac_OS_X    7.0.0
>!AHV    1
>!ADiskImages2    1
>!ABacklight    180.3
>!AMCCSControl    1.14
>!A!ISKLGraphicsFramebuffer    16.0.0
>!A!ISlowAdaptiveClocking    4.0.0
>!AThunderboltIP    4.0.3
>!AFWOHCI    5.7.4
|Broadcom!B20703USBTransport    8.0.1f5
>eficheck    1
>!AFIVRDriver    4.1.0
@kext.AMD9000!C    4.0.0
>!UDisplays    380
|SCSITaskUserClient    436.40.6
|IO!BUSBDFU    8.0.1f5
>!AFileSystemDriver    3.0.1
@filesystems.tmpfs    1
@filesystems.hfs.kext    556.41.1
@BootCache    40
@!AFSCompression.!AFSCompressionTypeZlib    1.0.0
@!AFSCompression.!AFSCompressionTypeDataless    1.0.0d1
@filesystems.apfs    1677.50.1
|!ABCM5701Ethernet    11.0.0
>!ASDXC    1.9.0
>AirPort.BrcmNIC    1400.1.1
>!AAHCIPort    346
@private.KextAudit    1.0
>!AACPIButtons    6.1
>!ARTC    2.0
>!ASMBIOS    2.1
>!AACPIEC    6.1
>!AAPIC    1.7
@!ASystemPolicy    2.0.0
@nke.applicationfirewall    310
|IOKitRegistryCompatibility    1
|EndpointSecurity    1
>usb.cdc.acm    5.0.0
>usb.serial    6.0.0
>usb.cdc.ecm    5.0.0
>usb.cdc.ncm    5.0.0
>!UMergeNub    900.4.2
>!AMultitouchDriver    4400.28
>!AInputDeviceSupport    4400.35
>!AHS!BDriver    4000.27
>IO!BHIDDriver    8.0.1f5
>!AHIDKeyboard    222
@kext.triggers    1.0
@kext.AMDRadeonX4070HWLibs    1.0
@plugin.IOAVBDiscoveryPlugin    900.12
>DspFuncLib    283.15
@kext.OSvKernDSPLib    529
@kext.AMDRadeonX4000HWServices    4.0.0
>!ASMBusPCI    1.0.14d1
>!AGraphicsControl    6.1.27
>IOPlatformPluginLegacy    1.0.0
>X86PlatformPlugin    1.0.0
>IOPlatformPlugin!F    6.0.0d8
>!AHDA!C    283.15
|IOHDA!F    283.15
>!UAudio    401.4
|IOAudio!F    300.6.1
@vecLib.kext    1.2.0
|IOSerial!F    11
|IOAVB!F    900.12
@plugin.IOgPTPPlugin    900.11
|IOEthernetAVB!C    1.1.0
>!ABacklightExpert    1.1.0
|IONDRVSupport    585
>!ASMBus!C    1.0.18d1
@!AGPUWrangler    6.1.27
|IOAccelerator!F2    439.35.4
|IOSlowAdaptiveClocking!F    1.0.0
>!AThunderboltEDMSink    5.0.3
|IOFireWire!F    4.8.3
|Broadcom!BHost!CUSBTransport    8.0.1f5
|IO!BHost!CUSBTransport    8.0.1f5
|IO!BHost!CTransport    8.0.1f5
@kext.AMDSupport    4.0.0
@!AGraphicsDeviceControl    6.1.27
|IOGraphics!F    585
>!UComposite    900.4.2
>!AThunderboltDPOutAdapter    8.1.4
>!AThunderboltDPInAdapter    8.1.4
>!AThunderboltDPAdapter!F    8.1.4
>!AThunderboltPCIUpAdapter    4.1.1
>!AThunderboltPCIDownAdapter    4.1.1
>usb.IOUSBHostHIDDevice    1.2
>usb.cdc    5.0.0
>usb.networking    5.0.0
>usb.!UHostCompositeDevice    1.2
>usb.!UHub    1.2
>!ABSDKextStarter    3
|IOSurface    289.3
@filesystems.hfs.encodings.kext    1
>!AXsanScheme    3
|IOAHCIBlock!S    332
>usb.!UEHCIPCI    1.2
>usb.!UEHCI    1.2
>!AThunderboltNHI    7.2.8
|IOThunderbolt!F    9.3.2
|IO80211!F    1200.12.2b1
|IOSkywalk!F    1
>mDNSOffloadUserClient    1.0.1b8
>corecapture    1.0.4
>!A!ILpssI2C    3.0.60
>!A!ILpssGspi    3.0.60
|IOAHCI!F    294
>usb.!UXHCIPCI    1.2
>usb.!UXHCI    1.2
>usb.!UHostPacketFilter    1.0
|IOUSB!F    900.4.2
>!AEFINVRAM    2.1
>!AEFIRuntime    2.1
|IOSMBus!F    1.1
|IOHID!F    2.0.0
$!AImage4    3.0.0
|IOTimeSync!F    900.11
|IONetworking!F    3.4
>DiskImages    493.0.0
|IO!B!F    8.0.1f5
|IOReport!F    47
|IO!BPacketLogger    8.0.1f5
$quarantine    4
$sandbox    300.0
@kext.!AMatch    1.0.0d1
|CoreAnalytics!F    1
>!ASSE    1.0
>!AKeyStore    2
>!UTDM    511.40.9
|IOUSBMass!SDriver    184.40.6
|IOSCSIBlockCommandsDevice    436.40.6
|IO!S!F    2.1
|IOSCSIArchitectureModel!F    436.40.6
>!AMobileFileIntegrity    1.0.5
@kext.CoreTrust    1
>!AFDEKeyStore    28.30
>!AEffaceable!S    1.0
>!ACredentialManager    1.0
>KernelRelayHost    1
|IOUSBHost!F    1.2
>!UHostMergeProperties    1.2
>usb.!UCommon    1.0
>!ABusPower!C    1.0
>!ASEPManager    1.0.1
>IOSlaveProcessor    1
>!AACPIPlatform    6.1
>!ASMC    3.1.9
|IOPCI!F    2.9
|IOACPI!F    1.4
>watchdog    1
@kec.pthread    1
@kec.corecrypto    1.0
@kec.Libm    1


 

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mnfesq
mnfesq
Posted
Posted (edited)

Hi @Rich86941872

 

Welcome to the InsanelyMac community.  Your post contains too much unhelpful information and not enough helpful information.  Specifically, all that is helpful in your KP dump is the part that says: panic(cpu 0 caller 0xffffff80025fe647): "AppleAHCIDiskQueueManager::setPowerState.  This tells us that it is most likely an ACPI error.  However, I am not able to make any specific suggestions without knowing more about the system on which this panic occurred.  Your specs are pretty devoid of detail.  What type of chipset do you have?  What CPU do you have?  That would be helpful information for an ACPI error.  Also, whether you are using Clover or Open Core, it would be helpful to see what your config.plist looks like.  Unless you are using a custom DSDT or SSDTs, the solution to your problem likely lies in modifications to your config.plist.  Lastly, when you post something long like a kp dump (which is seldom necessary), our custom here is to post it inside a spoiler so that people don't have to scroll through all the BS unless they choose to do so.  It would look like this:

 

Spoiler

Problem Details and System Configuration

panic(cpu 0 caller 0xffffff80025fe647): "AppleAHCIDiskQueueManager::setPowerState(0xffffff937a9e2d80 : 0xffffff80042ef85a, 3 -> 0) timed out after 102152 ms"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-7195.50.7/iokit/Kernel/IOServicePM.cpp:5382
Backtrace (CPU 0), Frame : Return Address
0xffffffc11024bac0 : 0xffffff8001ebc66d 
0xffffffc11024bb10 : 0xffffff8001fff073 
0xffffffc11024bb50 : 0xffffff8001fef6aa 
0xffffffc11024bba0 : 0xffffff8001e61a2f 
0xffffffc11024bbc0 : 0xffffff8001ebbf0d 
0xffffffc11024bce0 : 0xffffff8001ebc1f8 
0xffffffc11024bd50 : 0xffffff80026bee1a 
0xffffffc11024bdc0 : 0xffffff80025fe647 
0xffffffc11024be10 : 0xffffff80025fdf69 
0xffffffc11024be20 : 0xffffff8002616a1e 
0xffffffc11024be60 : 0xffffff80025fcce8 
0xffffffc11024be80 : 0xffffff8001f01345 
0xffffffc11024bef0 : 0xffffff8001f02254 
0xffffffc11024bfa0 : 0xffffff8001e6113e 

Process name corresponding to current thread: kernel_task

Mac OS version:
20B50

Kernel version:
Darwin Kernel Version 20.1.0: Sat Oct 31 00:07:11 PDT 2020; root:xnu-7195.50.7~2/RELEASE_X86_64
Kernel UUID: 84C6DC45-6B02-335F-9439-5D2A9BC385A4
KernelCache slide: 0x0000000001c00000
KernelCache base:  0xffffff8001e00000
Kernel slide:      0x0000000001c10000
Kernel text base:  0xffffff8001e10000
__HIB  text base: 0xffffff8001d00000
System model name: iMac17,1 (Mac-B809C3757DA9BB8D)
System shutdown begun: NO
Panic diags file available: YES (0x0)
Hibernation exit count: 0

System uptime in nanoseconds: 13269279737835
Last Sleep:           absolute           base_tsc          base_nano
  Uptime  : 0x00000c117eb495d8
  Sleep   : 0x0000000000000000 0x0000000000000000 0x0000000000000000
  Wake    : 0x0000000000000000 0x0000001d40a322a3 0x0000000000000000
last started kext at 687181914715: @filesystems.exfat    1.4 (addr 0xffffff7fa2213000, size 53248)
loaded kexts:
@filesystems.exfat    1.4
@filesystems.smbfs    3.4.1
>!ATopCaseHIDEventDriver    4000.27
>AGPM    119
>!APlatformEnabler    2.7.0d0
>X86PlatformShim    1.0.0
@fileutil    20.036.15
@fsplaceholder    1.13.2
>!AUpstreamUserClient    3.6.8
@kext.AMDFramebuffer    4.0.0
@filesystems.autofs    3.0
>!AMikeyHIDDriver    131
>AudioAUUC    1.70
@kext.AMDRadeonX4000    4.0.0
>!AHDAHardwareConfigDriver    283.15
@kext.AMDRadeonServiceManager    4.0.0
>!AMikeyDriver    283.15
>!AHDA    283.15
>!A!ISKLGraphics    16.0.0
>!AGraphicsDevicePolicy    6.1.27
>ACPI_SMC_PlatformPlugin    1.0.0
>!A!IPCHPMC    2.0.1
>!ASMCLMU    212
@AGDCPluginDisplayMetrics    6.1.27
>AGDCBacklightControl    6.1.27
>pmtelemetry    1
>LuaHardwareAccess    1.0.16
|IOUserEthernet    1.0.1
>usb.!UUserHCI    1
|IO!BSerialManager    8.0.1f5
@Dont_Steal_Mac_OS_X    7.0.0
>!AHV    1
>!ADiskImages2    1
>!ABacklight    180.3
>!AMCCSControl    1.14
>!A!ISKLGraphicsFramebuffer    16.0.0
>!A!ISlowAdaptiveClocking    4.0.0
>!AThunderboltIP    4.0.3
>!AFWOHCI    5.7.4
|Broadcom!B20703USBTransport    8.0.1f5
>eficheck    1
>!AFIVRDriver    4.1.0
@kext.AMD9000!C    4.0.0
>!UDisplays    380
|SCSITaskUserClient    436.40.6
|IO!BUSBDFU    8.0.1f5
>!AFileSystemDriver    3.0.1
@filesystems.tmpfs    1
@filesystems.hfs.kext    556.41.1
@BootCache    40
@!AFSCompression.!AFSCompressionTypeZlib    1.0.0
@!AFSCompression.!AFSCompressionTypeDataless    1.0.0d1
@filesystems.apfs    1677.50.1
|!ABCM5701Ethernet    11.0.0
>!ASDXC    1.9.0
>AirPort.BrcmNIC    1400.1.1
>!AAHCIPort    346
@private.KextAudit    1.0
>!AACPIButtons    6.1
>!ARTC    2.0
>!ASMBIOS    2.1
>!AACPIEC    6.1
>!AAPIC    1.7
@!ASystemPolicy    2.0.0
@nke.applicationfirewall    310
|IOKitRegistryCompatibility    1
|EndpointSecurity    1
>usb.cdc.acm    5.0.0
>usb.serial    6.0.0
>usb.cdc.ecm    5.0.0
>usb.cdc.ncm    5.0.0
>!UMergeNub    900.4.2
>!AMultitouchDriver    4400.28
>!AInputDeviceSupport    4400.35
>!AHS!BDriver    4000.27
>IO!BHIDDriver    8.0.1f5
>!AHIDKeyboard    222
@kext.triggers    1.0
@kext.AMDRadeonX4070HWLibs    1.0
@plugin.IOAVBDiscoveryPlugin    900.12
>DspFuncLib    283.15
@kext.OSvKernDSPLib    529
@kext.AMDRadeonX4000HWServices    4.0.0
>!ASMBusPCI    1.0.14d1
>!AGraphicsControl    6.1.27
>IOPlatformPluginLegacy    1.0.0
>X86PlatformPlugin    1.0.0
>IOPlatformPlugin!F    6.0.0d8
>!AHDA!C    283.15
|IOHDA!F    283.15
>!UAudio    401.4
|IOAudio!F    300.6.1
@vecLib.kext    1.2.0
|IOSerial!F    11
|IOAVB!F    900.12
@plugin.IOgPTPPlugin    900.11
|IOEthernetAVB!C    1.1.0
>!ABacklightExpert    1.1.0
|IONDRVSupport    585
>!ASMBus!C    1.0.18d1
@!AGPUWrangler    6.1.27
|IOAccelerator!F2    439.35.4
|IOSlowAdaptiveClocking!F    1.0.0
>!AThunderboltEDMSink    5.0.3
|IOFireWire!F    4.8.3
|Broadcom!BHost!CUSBTransport    8.0.1f5
|IO!BHost!CUSBTransport    8.0.1f5
|IO!BHost!CTransport    8.0.1f5
@kext.AMDSupport    4.0.0
@!AGraphicsDeviceControl    6.1.27
|IOGraphics!F    585
>!UComposite    900.4.2
>!AThunderboltDPOutAdapter    8.1.4
>!AThunderboltDPInAdapter    8.1.4
>!AThunderboltDPAdapter!F    8.1.4
>!AThunderboltPCIUpAdapter    4.1.1
>!AThunderboltPCIDownAdapter    4.1.1
>usb.IOUSBHostHIDDevice    1.2
>usb.cdc    5.0.0
>usb.networking    5.0.0
>usb.!UHostCompositeDevice    1.2
>usb.!UHub    1.2
>!ABSDKextStarter    3
|IOSurface    289.3
@filesystems.hfs.encodings.kext    1
>!AXsanScheme    3
|IOAHCIBlock!S    332
>usb.!UEHCIPCI    1.2
>usb.!UEHCI    1.2
>!AThunderboltNHI    7.2.8
|IOThunderbolt!F    9.3.2
|IO80211!F    1200.12.2b1
|IOSkywalk!F    1
>mDNSOffloadUserClient    1.0.1b8
>corecapture    1.0.4
>!A!ILpssI2C    3.0.60
>!A!ILpssGspi    3.0.60
|IOAHCI!F    294
>usb.!UXHCIPCI    1.2
>usb.!UXHCI    1.2
>usb.!UHostPacketFilter    1.0
|IOUSB!F    900.4.2
>!AEFINVRAM    2.1
>!AEFIRuntime    2.1
|IOSMBus!F    1.1
|IOHID!F    2.0.0
$!AImage4    3.0.0
|IOTimeSync!F    900.11
|IONetworking!F    3.4
>DiskImages    493.0.0
|IO!B!F    8.0.1f5
|IOReport!F    47
|IO!BPacketLogger    8.0.1f5
$quarantine    4
$sandbox    300.0
@kext.!AMatch    1.0.0d1
|CoreAnalytics!F    1
>!ASSE    1.0
>!AKeyStore    2
>!UTDM    511.40.9
|IOUSBMass!SDriver    184.40.6
|IOSCSIBlockCommandsDevice    436.40.6
|IO!S!F    2.1
|IOSCSIArchitectureModel!F    436.40.6
>!AMobileFileIntegrity    1.0.5
@kext.CoreTrust    1
>!AFDEKeyStore    28.30
>!AEffaceable!S    1.0
>!ACredentialManager    1.0
>KernelRelayHost    1
|IOUSBHost!F    1.2
>!UHostMergeProperties    1.2
>usb.!UCommon    1.0
>!ABusPower!C    1.0
>!ASEPManager    1.0.1
>IOSlaveProcessor    1
>!AACPIPlatform    6.1
>!ASMC    3.1.9
|IOPCI!F    2.9
|IOACPI!F    1.4
>watchdog    1
@kec.pthread    1
@kec.corecrypto    1.0
@kec.Libm    1

 

I hope my reply helps you to better find the solution you are seeking.

Edited by mnfesq
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Rich86941872
Rich86941872
Posted
  • Author
Posted

I am new to this so Thank you for your help. Not sure how to create the Spoiler.

 

Hardware Overview:

 

  Model Name: iMac

  Model Identifier: iMac17,1

  Processor Name: Quad-Core Intel Core i7

  Processor Speed: 4 GHz

  Number of Processors: 1

  Total Number of Cores: 4

  L2 Cache (per Core): 256 KB

  L3 Cache: 8 MB

  Hyper-Threading Technology: Enabled

  Memory: 32 GB

  System Firmware Version: 429.50.1.0.0

  SMC Version (system): 2.34f3

  Hardware UUID: D77073F4-97F4-581B-8379-D50537E77300

  Provisioning UDID: D77073F4-97F4-581B-8379-D50537E77300

 

Chipset Model: AMD Radeon R9 M395X

  Type: GPU

  Bus: PCIe

  PCIe Lane Width: x16

  VRAM (Total): 4 GB

  Vendor: AMD (0x1002)

  Device ID: 0x6920

  Revision ID: 0x0000

  ROM Revision: 113-C905AA-799

  VBIOS Version: 113-C905A0-007

  EFI Driver Version: 01.00.799

  Metal Family: Supported, Metal GPUFamily macOS 2

  Displays:

iMac:

  Display Type: Built-In Retina LCD

  Resolution: 5120 x 2880 Retina

  Framebuffer Depth: 30-Bit Color (ARGB2101010)

  Main Display: Yes

  Mirror: Off

  Online: Yes

  Automatically Adjust Brightness: No

  Connection Type: Internal

Thunderbolt Display:

  Display Type: LCD

  Resolution: 2560 x 1440 (QHD/WQHD - Wide Quad High Definition)

  UI Looks like: 2560 x 1440

  Framebuffer Depth: 30-Bit Color (ARGB2101010)

  Display Serial Number: DCPLG3SVF2GC

  Mirror: Off

  Online: Yes

  Rotation: Supported

  Automatically Adjust Brightness: Yes

  Connection Type: Thunderbolt/DisplayPort

 

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mnfesq
mnfesq
Posted
Posted (edited)

@Rich86941872 Either you really have an iMac (which I doubt) or you don't understand what your system specs are.  If I were to copy and paste from my System Information, it would say that I have a 15-inch MacBook Pro, not a 17-inch HP Envy but, in fact, I do have the HP.  So once again, what are your system specs and post a copy of your config.plist so I can look and see if it is configured properly for power management.  You must be able to boot up in order to access your system information.  When does the KP occur?

Edited by mnfesq
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