Acer E5-575-588E System Restart Stuck & Others

sajmonella9 · November 5, 2020

Hello, I would like a little support on one problem. I'm having trouble restarting my system. Throughout the installation process, I followed the Opencore documentation, etc.

Hardware :
CPU: i5-7200u (Kaby Lake)
Graphics : Intel HD 620
Memory : DDR4 8GB
Wifi & Bluetooth : Intel Dual Wireless AC 3165
Audio : Realtek 255
Opencore Tested : 0.62 & 0.63
OSX Version: 10.15.6 (tested) & 10.15.7 (19h2) (current)

Problem: System freezes during reset. All USB ports, including the keyboard and touchpad, are turned off, but the system does not reset, the LED is on, but the system does not respond. I have to turn off the power button.

Observation :

After disabling graphics acceleration, I could see the logs while resetting. Unfortunately, nothing caught my attention. Generally there was nothing to worry about only NVME information, and the last entry "x86PlatformPlugin :: SystemWillShutdown".

But I noticed that when I plug in the power supply to my laptop, I hear a bios sound. That is, when the power is connected while loading the bios, a loud sound is heard during the bios. It's like the system turned off, but the bios is not resetting. The entire tutorial I studied with opencore and even applied fixes from postinstall. Nothing worked. I checked NVRAM and it works fine. I only skipped the RTC sections, but does it have anything to do with the power supply? Let me remind you that the system shuts down properly, very quickly. The system did not want to reset during the first stage of the installation. Same effect.

I tried :
* off / on kexts (nothing happen)
* off / on DSDT files (nothing happen)
* Any post install fix except RTC section.

In summary, it doesn't work :
* System restart (from the beginning of the installation process)
* SMCSuperIO : Fan monitor (cannot find the chip)
* I see some graphics errors (framebuffer??)
* I found some VirtualSMC errors
* ... (more I put later)
* When I move my laptop lid (monitor) I get faded white on my screen (it's like bad contrast (lights up) or something similar). (PS: This effect now affect my Linux system even Windows! (I erase my disk with opencore and Mac and problem still there!) This is not a physical problem. Because it started after installing the system. And now, even without a hackinosh, it appears on the laptop. (it is enough to move the matrices and the problem disappears for a moment, sometimes permanently in a given position) I even reset the system during this phenomenon and it did not appear after the restart only when I moved the laptop screen. My laptop does not have “LightSensor” so .kext SMCLightSensor has been disabled. But it didn't help. I am thinking to remove the batteries from the laptop and reset the cmos along with the memory. (can be something in bios memory? issue by SMC?)

Attach files :
* Opencore last boot
* config.plist (opencore)
* Boot.zip (Completed log from booting to start system (kernel.log))

SOME ERROS HIGHLIGHT : 

# Found
2020-11-03 15:58:48.604781+0000  localhost kernel[0]: (Lilu) CpuTscSync     cputs: @ Version 1.0.3 starting on OS X Darwin 19.6.
2020-11-03 15:58:48.604853+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf> ACPI Warning:
2020-11-03 15:58:48.604854+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf> ACPI Warning:
2020-11-03 15:58:48.605001+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf> GPE _L68 has no implementation
2020-11-03 15:58:48.605001+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf> GPE _L68 has no implementation
2020-11-03 15:58:48.605218+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf>  (20160930/evgpeinit-465)
2020-11-03 15:58:48.605219+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf>  (20160930/evgpeinit-465)
2020-11-03 15:58:48.605328+0000  localhost kernel[0]: (AppleAPIC) <AppleAPIC`AppleAPICInterruptController::start(IOService*)> IOAPIC: Version 0x20 Vectors 64:111
2020-11-03 15:58:48.605461+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf> ACPI Warning:
2020-11-03 15:58:48.605462+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf> ACPI Warning:
2020-11-03 15:58:48.605664+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf> GPE _L6F has no implementation
2020-11-03 15:58:48.605665+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf> GPE _L6F has no implementation
2020-11-03 15:58:48.605879+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf>  (20160930/evgpeinit-465)
2020-11-03 15:58:48.605880+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf>  (20160930/evgpeinit-465)
2020-11-03 15:58:48.608014+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf> ACPI Error:
2020-11-03 15:58:48.608014+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf> ACPI Error:
2020-11-03 15:58:48.609429+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf> [STAS]
2020-11-03 15:58:48.609430+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf> [STAS]
2020-11-03 15:58:48.610922+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf>  Namespace lookup failure, AE_NOT_FOUND
2020-11-03 15:58:48.610923+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf>  Namespace lookup failure, AE_NOT_FOUND
2020-11-03 15:58:48.611136+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf>  (20160930/psargs-463)
2020-11-03 15:58:48.611137+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf>  (20160930/psargs-463)
2020-11-03 15:58:48.614317+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf> [_SB_] @0000F #0001:
2020-11-03 15:58:48.614317+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf> [_SB_] @0000F #0001:
2020-11-03 15:58:48.614951+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf> One
2020-11-03 15:58:48.614951+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf> One
2020-11-03 15:58:48.615164+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf>
2020-11-03 15:58:48.615165+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf>
2020-11-03 15:58:48.619133+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf> No Local Variables are initialized for method [_SB_]
2020-11-03 15:58:48.619134+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf> No Local Variables are initialized for method [_SB_]
2020-11-03 15:58:48.622614+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf>
2020-11-03 15:58:48.622615+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf>
2020-11-03 15:58:48.622828+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf> No Arguments are initialized for method [_SB_]
2020-11-03 15:58:48.622829+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf> No Arguments are initialized for method [_SB_]
2020-11-03 15:58:48.623041+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf>
2020-11-03 15:58:48.623041+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf>
2020-11-03 15:58:48.623682+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf> ACPI Error:
2020-11-03 15:58:48.623682+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf> ACPI Error:
2020-11-03 15:58:48.624158+0000  localhost kernel[0]: PMRD: PowerChangeDone: ON_STATE->ON_STATE
2020-11-03 15:58:48.624171+0000  localhost kernel[0]: (Lilu) CpuTscSync     cputs: @ current tsc from rdtsc64() is 27880905811. Rendezvouing..
2020-11-03 15:58:48.624182+0000  localhost kernel[0]: PMRD: PowerChangeDone: ON_STATE->ON_STATE
2020-11-03 15:58:48.629957+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf> Method parse/execution failed
2020-11-03 15:58:48.629958+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf> Method parse/execution failed
2020-11-03 15:58:48.633700+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf> [\_SB] (Node ffffff80417b10c0)
2020-11-03 15:58:48.633701+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf> [\_SB] (Node ffffff80417b10c0)
2020-11-03 15:58:48.634127+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf> , AE_NOT_FOUND
2020-11-03 15:58:48.634127+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf> , AE_NOT_FOUND
2020-11-03 15:58:48.640973+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf>  (20160930/psparse-632)
2020-11-03 15:58:48.640974+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf>  (20160930/psparse-632)
2020-11-03 15:58:48.641614+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf> ACPI:
2020-11-03 15:58:48.641615+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf> ACPI:
2020-11-03 15:58:48.641826+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf> Executed 34 blocks of module-level executable AML code
2020-11-03 15:58:48.641827+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf> Executed 34 blocks of module-level executable AML code
2020-11-03 15:58:48.642039+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf>
2020-11-03 15:58:48.642039+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AcpiOsVprintf>
2020-11-03 15:58:48.660801+0000  localhost kernel[0]: (AppleACPIPlatform) <AppleACPIPlatform`AppleACPIPlatformExpert::resolveSystemStateSupport()> ACPI: sleep states S3 S4 S5

# Found
VirtualSMC     efend: @ authenticated restart support is unavailable (800000000000000E, 8)

2020-11-03 15:58:48.772490+0000  localhost kernel[0]: (Lilu) SMCSuperIO      ssio: @ starting up SuperIO sensors
2020-11-03 15:58:48.772833+0000  localhost kernel[0]: (Lilu) SMCSuperIO      ssio: @ failed to detect supported SuperIO chip

# Found
2020-11-03 15:58:56.362060+0000  localhost kernel[0]: (Lilu) Lilu   patcher: @ failed to solve __ZN31AppleIntelFramebufferController17IsTypeCOnlySystemEv, err 2
2020-11-03 15:58:56.369744+0000  localhost kernel[0]: (Lilu) WhateverGreen      igfx: @ failed to route IsTypeCOnlySystem