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Login as root, or try a permission repair.

 

90% of the poeple have no clue how to enable the root account so I think it would have helped him more if you explained how to enable root when providing instructions to someone who isn't Mac-familar where root access is required.

You can also enable root by using the GUI:

 

Quick Method using NetInfo Manager

This is the easiest method if you are more of a GUI person.

 

1. Log in on the Admin account.

 

2. Start the NetInfo Manager application, which is in the Application/Utilities folder: Macintosh HD -> Applications -> Utilities -> NetInfo Manager.

 

3. From the top menu bar pull down the "Security" item and select "Enable root user". You will have to enter the administrator's password to authenticate yourself.

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