Hi，During software installation, a pop-up message appears stating "Failed to open the disk image" and "Failed to communicate with the help application." What's the issue here? I can't find a solution by searching. Please, someone with expertise, help me o

[Mi Manchi]

During software installation, a pop-up message appears stating "Failed to open the disk image" and "Failed to communicate with the help application." What's the issue here? I can't find a solution by searching. Please, someone with expertise, help me out quickly

[Mi Manchi]

23 hours ago, eSaF said:

Hi, I assume this pertains to a clean/fresh installation.
嗨，我猜这与一个全新的安装有关。

Follow these steps and try again.
按照以下步骤操作，然后再次尝试。

 

1.  Insure the D/Load OS Package is not damaged or corrupted (this may entail downloading the installation package again).
1. 确保 D/Load OS Package 没有损坏或损坏（这可能需要重新下载安装包）。

2.  Insure the USB Drive is at least 30GB in size or larger.
2. 确保 USB 驱动器大小至少为 30GB 或更大。

3. Select the correct Format for the USB Drive(e.g Mac OS Extended (Journaled)).
3. 选择 USB 驱动器的正确格式（例如 Mac OS Extended (Journaled)）。

 

I don't know if I have left anything out, but others will chime in to add or correct what I have listed.
我不知道是否遗漏了什么，但其他人会加入进来补充或纠正我所列出的内容。

Hope you find a fix to the problem. Good luck.
希望你能找到解决问题的方法。祝你好运。

Thank you