Macbell Posted November 24, 2007 Share Posted November 24, 2007 Hello all' I'm a longtime mac user since(1992) who's becoming a disallusioned mac loser. I bought an Imac 24 in. 2.33 ghz 2 gb. ram 500 gb hd and geforce 7600 from an authorized dealer. I upgraded and registered all the new high end graphics programs plus the epson 1800 printer, a 9x12 Wacom tablet, Altec-lansing speakers, new high-end surge protector. A pretty penny to start. All this just 2 weeks before the launch of the Aluminum model. No sympathy. All installed fine, working great for about 6 weeks. Shut down for vacation came home to start back up, put to sleep at various intervals for breaks and voila! Ugly grey screen with restart message. OK I restart, but to no avail still getting what turns out to be PANIC KERNAL problems. After doing all the MAC-VOODOO, after doing the archive and install 2x. After several calls to Applecare, huge, long, long waits on hold, doing all their tricks etc. The sleep/panic problem wouldn't resolve. Took it into the Apple store. They of course couldn't reproduce the problem and sent me home with it. I got it home and it wouldn't start PERIOD! Another long wait on hold, I told them I want my money back and they of course refused. Instead they're going to send a tech to my home to replace the logic board and power supply. The fine print sayz they can do this, even replace with "refurbished" parts etc. What can I do next. If I wanted a refurbished mac I would'nt have bought a new one. I need this computer for work at home business and so far it's been down longer than up. Any help, opinions, ammo or similar experience greatly appreciated, Macbell Link to comment Share on other sites More sharing options...
GBK.Xscape Posted November 25, 2007 Share Posted November 25, 2007 Uhm, take it to the Apple Store? I didn't read your problem but just sign up for an appointment at the genius bar and they will take care of your problem. Link to comment Share on other sites More sharing options...
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