A Nonny Moose Posted August 18, 2006 Share Posted August 18, 2006 I saw the commercial where this woman calls costumer support. The customer support guy basically invades her system, moves files, and fixes things. Is anyone else disturbed that Dell is capable of invading your Dell at any time it so desires? Link to comment Share on other sites More sharing options...
gwprod12 Posted August 18, 2006 Share Posted August 18, 2006 Windows XP Remote Assistance requires permission from the user. Link to comment Share on other sites More sharing options...
A Nonny Moose Posted August 18, 2006 Author Share Posted August 18, 2006 Should be easy to work around Link to comment Share on other sites More sharing options...
trippinxkidd Posted August 18, 2006 Share Posted August 18, 2006 Sounds scary, like windows me all over again...only more...extreme Link to comment Share on other sites More sharing options...
gwprod12 Posted August 18, 2006 Share Posted August 18, 2006 Exactly what I thought would happen. Remote Assistance has been in Windows XP since it was released. Not only that, but computer manufacturers have offered this service for years. Dell just put it in their ad now. Remote Assistance requires an invitation, a password and has a limit on usage time. Remote Desktop on the Mac is mostly the same thing and is used in a very similar way. Link to comment Share on other sites More sharing options...
tripleboot Posted August 27, 2006 Share Posted August 27, 2006 From Dell's side of looking at it I think its a great developement. The IT guys where I work at do it all the time. I mean come on. Most people can't describe on the phone what the problem is or explain it so the IT guys understand. It could cut down on repair time considerably. You can always just get the verbal help and not give them permission to come onto your PC. Link to comment Share on other sites More sharing options...
Big Kahuna Posted August 27, 2006 Share Posted August 27, 2006 DellConnect requires your authorization every step of the way practically... and once you close the session, the software is gone.. you have to install the .cab file every time you use it. Link to comment Share on other sites More sharing options...
Bartboy919 Posted August 28, 2006 Share Posted August 28, 2006 yeah but what I don't like is that if they find stuff like pirated apps they could find the software company and get you sued. although this is probably not going to happen. Link to comment Share on other sites More sharing options...
armo Posted August 28, 2006 Share Posted August 28, 2006 yeah but what i dont like is that if they find stuff like pirated apps they could find the software company and get you sued. although this is probebly not going to happen. You dont have to worry about pirated apps they are not looking. I have done that kind of they just wanna get your problem fixed so they can go back to surfing the internet or goofing off. Remote assistance is awesome because you see what the user is doing and can see if it is a user error instead of an actual problem, then show them how to do it right. Link to comment Share on other sites More sharing options...
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