I was in the same boat as you, Lanceomni, for some time. I didn't understand what people's problems were. I defended Quo quite a bit. That is, until I asked questions that Rashantha or Quo could not, or did not want to, answer. It's at that point that I stopped receiving replies to my emails. I've sent maybe 7-8 total since I first inquired about the board BEFORE it was put on KS. First few questions were pretty general questions and got a quick response. As things progressed, and the project goals were not met, the questions I asked became more specific and that is when I stopped being satisfied with the lack of response. I finally received an answer to my last email asking about the WiFI board and a SPECIFIC date that the shipping is to start. There are still quite a few unanswered questions regarding major aspects of the board and/or the add-on WiFi/BT card. Maybe YOU are satisfied because you have asked relatively innocuous questions and gotten satisfactory replies. Others do not share your experience or your lower threshold for satisfaction.