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Member Since 06 Nov 2007
Offline Last Active Apr 09 2017 05:51 PM

#2075808 How to fix the iMessage/Facetime customer code error

Posted by YoYelloW on 25 October 2014 - 11:52 AM

So i've delt with many of these calls as a former applecare advisor. Its important to say that you have an issue with your appleID, the way apple logs cases is either appleID is or a mac issue, if you say something in the lines of i have an issue with my appleID, it gives an custoemr code then you will not need a serial number, just a valid appleID (which you have ofcourse :) )  The reason that advisors are asking for serials or even screen sharing is because they do not know this issue and are unsure what to do with the customer code (not sure how many times i have explained to former colleages what to do with it)
  • HBP likes this

#1841123 ML: no sleep on a p55m ud2

Posted by YoYelloW on 04 August 2012 - 04:56 PM

i fixed this problem. for me it had nothing to do with the fact that its a hackingtosh, i have ML server on my machine, and this kept it awake. running pmset -g in terminal lets you see what process keeps ur mac awake. this was server for me.. after deleting server(trash it) it sleeps like a charm in hibernationmode 0 (where RAM stays powerd) read more about the hibernationmodes here: http://www.macobserv..._imposed_sleep/ and more about ML not sleeping (official apple forum) here: https://discussions....art=30&tstart=0
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