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Lightroom CC OpenGL Support Failed


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Hi guys,

 

I'm having an issue with Lightroom CC where it fails to use my graphics processor (GTX760 which is more then capable) due to an OpenGL error. I am running the latest Nvidia web driver.

 

System info within Lightroom:

 

Graphics Processor Info: 

Check OpenGL support: Failed

Vendor: NVIDIA Corporation

Version: 4.1 NVIDIA-10.5.2 346.02.03f01

Renderer: NVIDIA GeForce GTX 760 OpenGL Engine

LanguageVersion: 4.10

 
Any ideas? thanks in advance.

post-43363-0-88951200-1439736568_thumb.png

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I'm in the same situation....no fix yet :(  (same video card, but with native OS X drivers)

 

I was starting to think I was the only one. I thought of reinstalling Lightroom but I guess you already tried that, besides the ATI issue (normally Nvidia isn't affected) seems to be resolved with updated drivers.

Somehow our hack is passing Lightroom faulty system info because Photoshop and all other apps that use the GPU run fine. I wonder if Mac Pro's with an Nvidia card suffer from this issue?

If we could only bypass the system check by modding the app or prefs...

Kind of big issue for me since I use LR on daily basis (work) so hopefully someone comes up with a solution.

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  • 2 weeks later...

Hi,

 

I have a GTX 760 myself and the same error within Lightroom CC.

 

Here's what I found out so far.

- Going back to the original version of LR CC or 6 (so not 6.1 etc.) will make gpu support work again

(as it seems the open gl capability checks of LR are different)

- You can install LR 6 and LR 6.1 or higher in parallel to leverage the speed of open gl when you need it or the features of the new releases; Copy the LR 6 folder, rename it and upgrade the other.

- I swapped my GTX 760 for a GTX 970 with the same nvidia web drivers and GPU support worked; so it is GTX 760 (at least) specific.

- Issue is apparent across 10.10; 10.11 and stock as well as Nvidia web drivers.

 

Probably the drivers are to blame, as they provide the wrong specs through opengl.

 

 

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Hi,

 

I have a GTX 760 myself and the same error within Lightroom CC.

 

Here's what I found out so far.

- Going back to the original version of LR CC or 6 (so not 6.1 etc.) will make gpu support work again

(as it seems the open gl capability checks of LR are different)

- You can install LR 6 and LR 6.1 or higher in parallel to leverage the speed of open gl when you need it or the features of the new releases; Copy the LR 6 folder, rename it and upgrade the other.

- I swapped my GTX 760 for a GTX 970 with the same nvidia web drivers and GPU support worked; so it is GTX 760 (at least) specific.

- Issue is apparent across 10.10; 10.11 and stock as well as Nvidia web drivers.

 

Probably the drivers are to blame, as they provide the wrong specs through opengl.

 

Thanks a lot for the heads-up and detailed info on this issue, much appreciated!

Since the 760 GTX is probably under-spec'd for rendering on a 4K display (especially for future proof) I might look into the 970 or 980.

Weird though that all Nvidia GPU's are not affected, just the 760.

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Thanks a lot for the heads-up and detailed info on this issue, much appreciated!

Since the 760 GTX is probably under-spec'd for rendering on a 4K display (especially for future proof) I might look into the 970 or 980.

Weird though that all Nvidia GPU's are not affected, just the 760.

well, I haven't tested all or any of the other GPUs, but it seems very much like so ;-)

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What do you reckon would be best for image editing & 3D these days, the ATI's (R9 series) or Nvidia's (900 series)?

3D you mean gaming or professional 3D? Mh.

I haven't worked a lot with ATI recently, when building my last machine I went for the Nvidia 700 series for OSX stock compatibility (let aside the LR issue). The GTX 970 wasn't the huge leap forward in gaming I had expected for the price uplift, so for a good price/power cons/performance blend I'd go with the GTX 960 at the moment.

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3D you mean gaming or professional 3D? Mh.

I haven't worked a lot with ATI recently, when building my last machine I went for the Nvidia 700 series for OSX stock compatibility (let aside the LR issue). The GTX 970 wasn't the huge leap forward in gaming I had expected for the price uplift, so for a good price/power cons/performance blend I'd go with the GTX 960 at the moment.

 

3D rendering. When I game it's at 1080p, more then enough for me and still looks good on this 4K screen. When I got the P2715Q everything slowed down a bit, even osX gui. I'm hoping a new card might speed up things again.

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mh, slowdown of the UI alone is unusual I'd say, though I'm only at 2560x1440. Maybe run heaven benchmark to check if you're all good and use the latest nvidia web drivers.

 

Honestly not sure which card I would recommend for hackintosh 3d rendering; most benchmarks of firegl vs quadro vs gtx vs radeon i've seen are windows-based; different world though...

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mh, slowdown of the UI alone is unusual I'd say, though I'm only at 2560x1440. Maybe run heaven benchmark to check if you're all good and use the latest nvidia web drivers.

 

Honestly not sure which card I would recommend for hackintosh 3d rendering; most benchmarks of firegl vs quadro vs gtx vs radeon i've seen are windows-based; different world though...

 

Well for example scrolling thumbs and images in Finder is laggy now in 4K (retina)

It just feels more sluggish but that might also be osX not being optimised for 4k yet.

I think I jumped the 4K wagon too soon but can never go back, my eyes are fully adapted to retina.

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Hmm looks like Core Sync is choking my system hence Finder being laggy. Closing the service gets rid of it. Why do we constantly have to babysit our systems? pretty exhausting and time consuming.

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  • 1 month later...

Update: the base version of CC 2015 does have GPU support so until they fix the latest version (2015.1 and 2015.2) I will be using this one. A world of difference in GUI (zooming, panning and sliders in Develop mode)

So it's not the Nvidia drivers because I've tested this on the same OS (El Capitan) with the same Nvidia drivers (latest)

 

https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html(Lightroom 6 has both versions, 6 and CC)

 

I am in contact with an Adobe Engineer so hope for a quick solution. They might wonder about my specs but the current iMacs are just not powerful enough to support 5K and the spec'd out iMac is too noisy, according to online reviews anyway. Not to mention not upgradeable. 

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  • 3 weeks later...

In the end, is there a solution for fixing the OpenGL support in Lightroom with Nvidia cards? (I have GTX960, latest Captain version, native OSX drivers)

 

Well I thought the 970 worked fine but those who tested might have used the base version, not 2015.1 or 2015.2

No more replies from Adobe, probably too complicated issue for them so they just ignore us.

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That sucks. I guess we're gonna' just have to live with it.... :(

 

Probably but I'm not giving up just yet.

Hey you mentioned only issues for Nvidia, are you certain ATI's are not affected on hacks?

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  • 3 weeks later...

Latest Lightroom CC 2015.3 works fine with GTX 780.

 

Ah good to know, thanks for the heads-up mate!

I am currently looking at the R9 390X. A few report it works OOTB so will probably try and return if no go.

I know the GTX 970 has (or had) some issues with Photoshop crashing due to OpenCL and the 3,5GB VRAM issue. I also know the R9's will put out a lot more heat, noise and power then the Nvidia's but I'm willing to take that chance if it works OOTB. I might put on an aftermarket (liquid)cooler or a side fan in my R4 case to help out.

I really like the 8GB VRAM (future proof) and overall better performance in OpenCL/GL with the ATI's. I rarely game anymore and 1080p already works for me so good to go there with just about any recent card. Even my current 760 does well at 1080p gaming (Alien isolation for instance) but it's the bloody GPU support in latest Lightroom that is lacking!!! ;)

Thanks again all for your input and hopefully I'll find a solution by the end of the year :/

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  • 2 weeks later...

I have gotten word back from a  Adobe Lightroom Engineer.

It's a driver issue with a handful of older Intel and Nvidia graphic cards on the Mac, GTX760 included.
 
The problem is that when attempting to use these GPUs to process images in the Camera Raw or Lightroom Develop pipeline, the driver may occasionally crash (thereby crashing the app).  To prevent this from happening, we have forcibly disabled GPU support for these specific models.

 

 
I have upgraded to the GTX970 and got support back in latest updates of Lightroom and Camera RAW. Everything feels just a bit smoother too, especially the sliders in Lightroom, even compared to the GTX760 supported in LR 2015.0.
 
So there you go, all Mac's are affected, not just us and the only way to fix this is by upgrading the GPU.
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