Jump to content

Email security issue


  • Please log in to reply
4 replies to this topic

#1
Eos9

Eos9

    InsanelyMac Protégé

  • Members
  • Pip
  • 26 posts
I would appreciate a little advice concerning an email I have recently received which makes out it from Apple support or customer care which I have copied as below.

Account User

We have been monitoring this account through our server's log file and
have noticed that this account is been accessed from two distinct location
simultaneously which indicates insecurity, we will be shutting down this
account except you confirm owner's legitimacy by verifying this account.

Username:
Password:
Location:

Warning!!! Failure to receive confirmation of ownership of this account
within 24hours will be tantamount to the suspension this account.

Thank you,

Frank ..........
System Engineer
© Icloud webmail 2013.


I am suspicious of this particular email for I have no reason to believe my email details have been compromised but perhaps more importantly I am suspicious of anything that asks for details such as my user name AND password.
I do have both an iMac and Iphone but assume If I were to leave Apple Mail open on the iMac then pick up any emails on my Iphone should I go out this wouldn't cause the problem suggested in this email ?
When I pick up this email via my Iphone it states this is from 'Customer Care' and other info shows this to be info@me.com.
If however I choose to reply (which I havn't) it shows this as customer care at a gmail address.
My question is - am I right to be suspicious about this email and disregard it as being bogus ? Obviously I do not wish to have my email account suspended but I am certainly reluctant to send password details to ANYONE.
If anyone can please advise or perhaps give details of the genuine Apple support team that I can raise it with or report it I'd be very grateful.

Many Thanks

#2
3.14r2

3.14r2

    The Round One

  • Members
  • PipPipPipPipPipPipPipPip
  • 1,333 posts
  • Location:Molvania
Ignor it. IMO it's fake email.AFAIK admins can manage accounts without user's involment.

#3
WhatTheTech

WhatTheTech

    Macmodder Addict

  • Retired
  • 454 posts
  • Gender:Male
First and most importantly: Apple will NEVER ask you for your password. In fact, it's pretty much industry standard to not ask for passwords.
Second: "Icloud" would be spelled iCloud, and not even used. All emails will come through @apple.com addresses
Third: The grammar is terrible. Each form email is created by linguistic specialists - this would never pass muster.

Here's a legit email from Apple I got yesterday, for reference:

Attached Files



#4
Eos9

Eos9

    InsanelyMac Protégé

  • Members
  • Pip
  • 26 posts
Ok - thanks for the information, which as I thought confirms my suspicions.
I personally would never give the information requested as like you mention no reputable source would request it in the first instance.
Although I previously experienced such emails when a Windows user I must admit I have not had such a problem since switching to Mac.
I was wondering if it may be worth reporting to Apple to prevent any chance of other users getting caught out.
If so I am unsure how best to do this so any details would be helpful.



First and most importantly: Apple will NEVER ask you for your password. In fact, it's pretty much industry standard to not ask for passwords.
Second: "Icloud" would be spelled iCloud, and not even used. All emails will come through @apple.com addresses
Third: The grammar is terrible. Each form email is created by linguistic specialists - this would never pass muster.

Here's a legit email from Apple I got yesterday, for reference:



#5
eep357

eep357

    Triple Platinum

  • Supervisors
  • 2,527 posts
  • Gender:Male
  • Location:Dark Side of The Wall
  • Interests:things and stuff

Ok - thanks for the information, which as I thought confirms my suspicions.
I personally would never give the information requested as like you mention no reputable source would request it in the first instance.
Although I previously experienced such emails when a Windows user I must admit I have not had such a problem since switching to Mac.
I was wondering if it may be worth reporting to Apple to prevent any chance of other users getting caught out.
If so I am unsure how best to do this so any details would be helpful.

Totally fake. Not just Apple, but you should NEVER provide you username and password in response to an email by replying via email. If legit, you would go to the secure website and login there to resolve any account issues. (also be wary of fake web links in email that take you to what looks like the companies site but is not).

Wether you get spam/phishing email or not has nothing to do with using a Mac or PC, it's just directed to an email address. You didn't get the email because your using OSX either, half the world uses one Apple product or another so their chances are pretty good, but I'm sure many people with no Apple devices at all have also received that same email scam, but of course, they ignored it :)





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

© 2014 InsanelyMac  |   News  |   Forum  |   Downloads  |   OSx86 Wiki  |   Mac Netbook  |   PHP hosting by CatN  |   Designed by Ed Gain  |   Logo by irfan  |   Privacy Policy