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MacBook Pro issues finally acknowledged?


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http://www.appledefects.com/?p=21

 

MacBook Pro 1.83 Ghz - Logic Board Replacement

Posted in News by on the June 22nd, 2006 Going on the advice of bbianchi, a forum regular, I called apple to inquire about a possible logic board replacement for my whiney and hot 1.83 MacBook Pro.

 

bbianchi reported that :

 

So in dealing with my f***d to hell and back situation, I have found that as of Today (maybe sooner??) Apple has updated the MacBook Pro logic board. The update is to at the VERY least resolve the CPU Whine issue. There are very little details that Apple is releasing to my contact as far as what was done and what it effects. However, there is a certantity that it may resolve my problem with the whine.

 

The first person I reached via telephone was utterly worthless. I know this is typical, so I asked politely to have the phone call “escalated” to someone that could help me. After waiting on hold for several minutes I was transfered to a Product Specialist. I went through the whole story again about how my MacBook makes a “buzzing” and “whiney” noise and I was initially told that the only fix he knew about was for a screen inverter problem. This was a valid problem, but it was only on earlier models of the MacBook Pro and it wasn’t was causing the noise on mine. I informed him of the difference between the two problems, and tried to come at the issue from a totally different angle. I then simply asked:

 

Me: “Yes or No? Has there been a logic board update to the 1.83 Ghz MacBook Pro?”

 

… Next person who talks loses, so I sat in silence …

 

Product Specialist: “Let me see if I can find anything in the computer, but I haven’t heard anything”

 

I could hear his typing over the phone and after a minute or two I was told that there actually IS an official logic board replacement for the 1.83 MacBook Pro, and that I was eligible for the replacement. I was thrilled, to say the least. The P.S. went on to say (sounded like he was reading from some kind of documentation)

 

“The new logic board is supposed to eliminate or greatly reduce the cpu whine.”

 

I am moving forward with the repair, and a box is being overnighted to my house. I will keep everyone informed down to every last detail.

 

So… I am happy to announce that apple (at least for the 1.82 GHZ MacBook Pro owners) IS admitting to having a problem with the cpu whine, and there is a fix. Call apple, complain your way to a product specialist and demand (in some what of a polite way) a new logic board. It worked for me.

 

Cheers,

 

CK

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Very interesting. I just got done posting in another topic about some guy's MBP's magesafe starting melting and burnt a hole in it. (Link Here) Tech support told him they'll overnight a new one and the guy wanted "assurance that this will never happen to me again." I currently own a MacBook and for heaven's sake does it get extremely warm sometimes. Not to jack this thread, but would this be caused by the magsafe where it could be replaced with an updated model, or does it have to do with the actual computer itself. Thanks

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Very interesting. I just got done posting in another topic about some guy's MBP's magesafe starting melting and burnt a hole in it. (Link Here) Tech support told him they'll overnight a new one and the guy wanted "assurance that this will never happen to me again." I currently own a MacBook and for heaven's sake does it get extremely warm sometimes. Not to jack this thread, but would this be caused by the magsafe where it could be replaced with an updated model, or does it have to do with the actual computer itself. Thanks

 

I don't think the Magsafe is the cause of the heat/wine, if that's what you're saying. If it was, I think we'd see a lot more widespread cases of melting/burning. There's been a bunch of speculation as to the cause for the heat. Some say it's improperly applied thermal paste, others that strip of plastic covering the vent beneath the LCD (on the Macbook, at least).

 

If you do try that Dax, you'll have to tell me how it goes! I'd like to know exactly what they changed in the board to elimnate the heat. You should do a comparison between the old and new board if you actually try to get it fixed.

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the magsafe isnt it. i had the whine, and i got pissed enough to go to the apple store about 45 min away and complain. they didnt do anything there, and they sent my precious away. i did gte it back shortly though, and after the place they sent it to ran heat and processor tests, they replaced my logic board and heat sensor. ive been whine free and the only heat that will be too hot to the touch is when im playing games in xp.

 

i would reccommend you all with whining and overheating macbook/pros to do the same. i havent looked back and i have a damn near perfect notebook.

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