Kurosbride Posted May 20, 2006 Share Posted May 20, 2006 The Idaho call center is back down to the low flow they usually have on Saturday afternoon that is all I can vouch for I don't know which overflow order they are in right now my guys are either on long difficult calls or waiting for a call to come in. Link to comment Share on other sites More sharing options...
Swad Posted May 20, 2006 Author Share Posted May 20, 2006 Cleaned up the thread for moderation and troll-protection purposes. Let's keep this thread on caller's reports. No personal attacks allowed. On a much happier note, welcome digg users! The action in this thread starts a few pages back, so be sure to get caught up with the action. Link to comment Share on other sites More sharing options...
Colonel Posted May 20, 2006 Share Posted May 20, 2006 End the Whine made the front page on Digg! W00T! Link to comment Share on other sites More sharing options...
Swad Posted May 20, 2006 Author Share Posted May 20, 2006 Digg Users: In case you're a little lost by jumping into this thread at the end, check our resource center here: whine.osx86project.org Link to comment Share on other sites More sharing options...
9mmCensor Posted May 20, 2006 Share Posted May 20, 2006 I haven't spoken to anyone about this whine issue. Not really all that busy today. Link to comment Share on other sites More sharing options...
Gaetano Posted May 20, 2006 Share Posted May 20, 2006 I just called the USA support line about the whine. I haven't really experienced the heat problems. But I have experienced the whine while the system is unplugged. I waited just under 2 minutes to talk to someone. I gave them my serial number and explained the issue. The fellow I spoke to did not sound annoyed. He put me on hold for about five minutes after I explained the problem. He apologized for the hold time and had me leave the system on with no applications opened except one finder window. Then had me wait one minute, which he timed. At the end of the minute he asked me to drag the finder window and the noise disappeared for a brief instant and then returned. He then told me that the are aware of this issue and are working to fix it. They don't currently have a fix, but its not effecting my system performance. (Well except for the noise I added). He said they should have a fix for this soon. I felt that was better than what I had heard otherwise (that they wouldn't acknowledge the problem). I told him I will keep my ears open for news from apple on the issue or call back at a later date, and thanked him and wished him a good day. So within a couple more months I hope they have a fix. Link to comment Share on other sites More sharing options...
Swad Posted May 20, 2006 Author Share Posted May 20, 2006 booradley- Some reports from above the Function keys peg the temps at 140 F... hot enough for first degree burns. For most people, the units just run too hot, due to the poor thermal paste application (which is a known issue for all the MB line). He then told me that the are aware of this issue and are working to fix it. They don't currently have a fix, but its not effecting my system performance. (Well except for the noise I added). He said they should have a fix for this soon. I felt that was better than what I had heard otherwise (that they wouldn't acknowledge the problem). That's really interesting - I hope he was telling the truth. It's odd that some techs say there is a problem, others do not. Thanks for the update! EDIT: Don't miss this review from NotebookReviews - he got a MacBook and ran into the same heat issues as the MBP (although his may actually be to the point of being defective): http://www.notebookreview.com/default.asp?...w=Apple+MacBook Link to comment Share on other sites More sharing options...
w0mbat Posted May 20, 2006 Share Posted May 20, 2006 Just called into support, waited not at all. Talked to a very nice rep who was able to offer me exactly no information whatsoever. I have had both heat problems (ouch, it burns) and whine problems (turn on PhotoBooth and my ears can relax). Playing Oblivion in Windows via BootCamp is great for about 30 mins, until my fps suddendly plummets to like 5-10. Fans don't seem to be doing their job. Summary of the call: My computer is too hot, is there anything I can do? Take it into your nearest Apple store, and they will analyze it for free. My computer whines, is there anything I can do? Take it into your nearest Apple store, and they will analyze it for free. Too much thermal paste? Not aware of the problem, check Apple's website. What does the firmware update do? I have no information on that, check Apple's website. I've looked at Apple's website and have found no information regarding any of these problems. Then there is no information. But if there was information, that is where it would be. Check Apple's website... Do you have any software utilities that can help me analyze my problems? We have nothing of that kind. So you have no useful information for me whatsoever? The only information available to me is that which can be found on Apple's website. yeah, kthx bye. Note that throughout the call the Apple rep was very kind and friendly and I shared the tone. She did not seem annoyed, just slightly bored. I didn't expect any answers, but simply wanted to add my voice to the crowd. Good luck to the rest of you. Let's make a difference! --- MBP 15" rev W8613 2.16 GHz 1GB RAM 100 GB 7200 RPM HD Link to comment Share on other sites More sharing options...
Swad Posted May 20, 2006 Author Share Posted May 20, 2006 Thanks w0mbat. Welcome to the forum! Sounds like the corporate line we've been getting all day. At least they know we're concerned... which is the point anyway. Link to comment Share on other sites More sharing options...
captainbrendo Posted May 20, 2006 Share Posted May 20, 2006 just got off the phone with apple talked with some guy. He explained to me that the temperature was 'in spec'. The temperatures I stated were upper 80's on load and 50-60 when idling. He said that these temperatures were fine and the Core duo could get up to over 100 and be ok. He didn't know much about the whine, and said that I should take it in to be seen. Of course he wanted to send me a mailing thing, but I'd rather take it to an apple store myself. He seemed surprised about the thermal goop abundance. He actually made a note of it ( or so he said) and was going to talk about it with someone else. He agreed that lotsa thermal grease is counter-conductive. Well, keep up the calling chaps! Link to comment Share on other sites More sharing options...
Colonel Posted May 20, 2006 Share Posted May 20, 2006 This has nothing to do with ending the whine, but I'm glad I kept my old PowerPC iBook. Link to comment Share on other sites More sharing options...
w0mbat Posted May 20, 2006 Share Posted May 20, 2006 Is there any thought about using whine.osx86project.org as an information repository? What I mean is that there are a ton of threads in a million different places (here, digg, apple, etc etc), and many of them are filled with some information, some feedback, and a whole lot of rambling and flaming. It would be great if there was one site that was dedicated solely to the aggregation of data surrounding the issue. No comments, no feedback, only information. Perhaps some polls and tutorials derived from information already deduced and discussed elsewhere. It seems that today most large companies rely on statistics to determine whether or not they should care about a problem. If we can generate a stat that says "40% of MacBook users experiencing overheating and noise problems," I would be very surprised if it didn't make headlines. Information is power. Link to comment Share on other sites More sharing options...
NeatO Posted May 20, 2006 Share Posted May 20, 2006 Hey everyone. I'm new to the forum and came here after Googling "macbook pro heat". I've actually called Apple a few times, but I'll keep on topic and report only about my calls today: Called this morning at around 11 and was actually told that I would've been transfered to a product specialist immediately, but that he had received a notice that the wait time for a specialist was 10-15 minutes! So, I did as he said and called back at 1 this afternoon and spoke with a very polite specialist who has now arranged for my MacBook Pro to be sent in *for the second time* for the whine issue. As for heat, my MBP used to run *extermely* hot but I didn't know about the kernel extension, so I don't know exactly how hot it was running. Since the firmware update, my core is running around 34 C and even with two "yes" programs running, I can't get it any warmer! Thanks, maybe? But anyway, they're sending *another* box out to me Tuesday and I can't wait to see what happens. How many times do the machines have to be sent in for repairs before they're replaced?? This time, however, I made sure that the specialist put in the "repair notes" that I want the thermal paste reapplied sparingly and well, I guess I'll see what happens... Link to comment Share on other sites More sharing options...
Colonel Posted May 20, 2006 Share Posted May 20, 2006 How many times do the machines have to be sent in for repairs before they're replaced?? I asked the Apple rep that when I had my iMac fixed the first time. He told me that it had to be sent for repair on the same problem three times to be called defective and have a replacement shipped in. Link to comment Share on other sites More sharing options...
tsmango Posted May 20, 2006 Share Posted May 20, 2006 Just got off the phone with Apple. The lady I spoke with was very nice and when I said I had a whinning noise coming from my machine and not the display, she asked if it was toward the left side, which it is. She said that Apple is aware of the problem but there is currently no resolution so sending it in for repair would be worthless right now and that I should wait for a software update. She said that the issue will be kept open. I also explained that i use red sweater's QuietMBP application to quiet my macbook pro and I explaind how it worked. She (apparently) wrote everything down and requested the URL for the QuietMBP application. I gave her red sweater's entire complaint url: http://www.red-sweater.com/blog/macbook-pr...ise-complaints/ Link to comment Share on other sites More sharing options...
Mr. Bond Posted May 20, 2006 Share Posted May 20, 2006 just got off the phone with apple talked with some guy. He explained to me that the temperature was 'in spec'. The temperatures I stated were upper 80's on load and 50-60 when idling. He said that these temperatures were fine and the Core duo could get up to over 100 and be ok. He didn't know much about the whine, and said that I should take it in to be seen. Of course he wanted to send me a mailing thing, but I'd rather take it to an apple store myself. He seemed surprised about the thermal goop abundance. He actually made a note of it ( or so he said) and was going to talk about it with someone else. He agreed that lotsa thermal grease is counter-conductive. Well, keep up the calling chaps! It's not a matter of the heat being to much for the core duo to handle, but too much for us to handle! No matter...it seems that the majority of people are getting some sort of confirmation that Apple is aware of the issue. Rather odd, Gaetano, that dragging the Finder window caused the whine to cease, if only for a second. Link to comment Share on other sites More sharing options...
jojoko Posted May 20, 2006 Share Posted May 20, 2006 I calleld today regaurding an issue with my Powerbook, there was zero wait time. They quickly resolved my issue, and then I changed the subject about upgrading to a MacBook Pro. The representative told me that this was an issue of the first generation of chips and the early adopters being a test market. He used the iPod as an example because the first generation was recalled and showed how they had progressed to such large capacities as 60 Gigabytes with video playback as opposed to the original. I was also told that the MacBook Pro was more of a desktop replacement and actually reccomened for me not to put it on the top of my lap due to the heat. He went on to tell me that the whine could be easily fixed by closing an application. I thanked him and told him that I would hold off on investing into a new portable computer until these issues are resolved. Link to comment Share on other sites More sharing options...
captainbrendo Posted May 21, 2006 Share Posted May 21, 2006 did the tech tell you which application to close to fix the whine jojoko?? Link to comment Share on other sites More sharing options...
jojoko Posted May 21, 2006 Share Posted May 21, 2006 did the tech tell you which application to close to fix the whine jojoko?? no he didn't because i don't have a macbook pro yet. but i've heard that its photobooth. don't know why though. Link to comment Share on other sites More sharing options...
captainbrendo Posted May 21, 2006 Share Posted May 21, 2006 you have to open photobooth for the whine to go away, not close it. If you close it, the whine comes back. yar Link to comment Share on other sites More sharing options...
Mr. Bond Posted May 21, 2006 Share Posted May 21, 2006 Yeah, it's strange...I've been hearing conflicted things about that. Can anyone provide a definete answer to that? It's rather peculiar... Link to comment Share on other sites More sharing options...
jc3 Posted May 21, 2006 Share Posted May 21, 2006 Here is what to do. Open Photobooth, select a previously taken photo, then close photobooth. The whine will then stop. Please note that this will not work if you have installed the apple keyboard update 1.0. To uninstall the keyboard update follow this thread -> http://discussions.apple.com/thread.jspa?m...231486 Link to comment Share on other sites More sharing options...
iampivot Posted May 21, 2006 Share Posted May 21, 2006 I'm surpriced no hardware news/review site has taken up on this problem. It would be interesting to try disassembling a macbook pro, then run it with all the parts exploded / exposed, to try to detect exactly which part generates the whine. Link to comment Share on other sites More sharing options...
Ouch Posted May 21, 2006 Share Posted May 21, 2006 From the feedback here i think we can draw some conclusions about Apple's customer (dis?)service. It appears as though the front line telephone support people seem to be pretty helpful, but are as in the dark about the whole issue as you and i are. To say that they have no knowledge of these major issues, or even the new firmware updates would seem to suggest apple does a bad job of communicating with thier men(and women) in the trenches. I think some of the agents who deny knowledge of the problems are probably just towing the company line as instructed - their probably not authorised to admit theres an issue no matter how many similar calls they've taken. Link to comment Share on other sites More sharing options...
Swad Posted May 21, 2006 Author Share Posted May 21, 2006 I'll have final thoughts later on today! Thanks for calling everyone! Link to comment Share on other sites More sharing options...
Recommended Posts