I have tried almost everything, spent hours and hours, but still Entourage 2004 Crashes!

[MangoMac]

Hello there everyone. I see that this forum is very serous about helping people. I hope you can help me too :-)

 

I have read forum after forum. Tried many things, but maybe not everything yet? :-)

 

TYPES OF CRASH (Entourage 2004 on Osx 10.5.5 / 10.4.11):

 

My "Main Identity" is about 1GB (all my emails and contacts).

 

I am mostly using Osx 10.5.5 ( I have multiple machines). ( I do also have a Macbook Pro which are 2 years old with Entourage 10.4.11. This older setup seems more stable than my new Imac 24 with Osx 10.5.5.)

 

Any way the setup with Enourage 2004 and the new intel macs with Osx 10.5.5. is more important for me!

 

Some of my problems are:

 

"Type A crash":

Unexpected Crashes (no message, just a message "Entourage unexpectedly crashed....", in my category a "type a" crash.

 

"Type B crash":

"Expected" crashed. As I look at (read) emails with "png" pictures attached Entourage crashes every time. Maybe not at the first peek (look at the email), but surely after a couple of times. It seems that sometime Entourage are not crashing that often when I am disconnected from the internet (as I look at old emails, checking....). Sometimes it helps to switch of the "error reporting", but not it seems, always....?

 

WHAT I HAVE TRIED:

 

1.) I did use the "remove office" application and performed a clean install (no change, problems persist).

 

2.) I have also tried to log on as a different user (taking a look at a typical "crash B" type of file (email with png attachement) and crash persist.

 

3.) I did try to install the 10.5.5 combo installer, but it did not seem to make any change. (I had 10.5.5 from before, but I read in this forum that doing a Combo might overwrite potentially damaged system files....), but I am not certain whether I understood this correctly.

 

WHAT I NEED TO BE CERTAIN ABOUT:

 

A.) I Have read in this forums that doing a 10.5.5 combo install is good medicine. Although I did already had the 10.5.5. I did it again. Was that an error? Is it any point doing a Combo 10.5.5 if you already have 10.5.5? (For example to clean up files potentially damaged system files)?

 

B.) I Have read in different forums that "switching off check database integrity" or to switch OFF "Perform Database Integrity check in the background" is a good tip to avoid crashes, but I am not sure. Sound like a risky thing? Is it safe to switch off? Should I do it?

 

C.) I did also read in forum that disabling the error report is a good medicine "Microsoft Error Reporting", set preferences to UNCHECK (OFF). Is this safe? True?

 

D.) Are there a download link for "Office 2004" (My original cd is corrupt, and I do only have a copied file (zip backup). This copy might be corrupt...? Are there any download available (full versions of Office 2004) with a "md5 checksum" (to check if the file is correctly received?

 

E.) Are there any point in doing restarts after a Entourage 2004 crash in 10.5.5 (Osx)? If I just start the program after a crash it seems very unstable.

 

Please help me! I do want to solve this without spending to much time :-)

 

SAMPLE OF ERROR REPORT (after "crash type B"):

 

Process: Microsoft Entourage [332]

Path: /Applications/Microsoft Office 2004/Microsoft Entourage

Identifier: com.microsoft.Entourage

Version: 080122 (11.4.0)

Code Type: PPC (Translated)

Parent Process: launchd [105]

 

Date/Time: 2008-11-29 12:49:52.270 +0100

OS Version: Mac OS X 10.5.5 (9F33)

Report Version: 6

 

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x00000000cf125a75

Crashed Thread: 4

 

Thread 0:

0 translate 0xb81529ef spin_lock_wrapper + 90931

1 translate 0xb8183633 CallPPCFunctionAtAddressInt + 169935

2 translate 0xb81861e2 CallPPCFunctionAtAddressInt + 181118

3 translate 0xb80dfb0b 0xb8000000 + 916235

 

Thread 1:

0 ??? 0x800bc4a6 0 + 2148254886

1 ??? 0x800c3c9c 0 + 2148285596

2 translate 0xb818b6ea CallPPCFunctionAtAddressInt + 202886

3 ??? 0x800ed6f5 0 + 2148456181

4 ??? 0x800ed5b2 0 + 2148455858

 

Thread 2:

0 translate 0xb81529ef spin_lock_wrapper + 90931

1 translate 0xb8183633 CallPPCFunctionAtAddressInt + 169935

2 translate 0xb81861e2 CallPPCFunctionAtAddressInt + 181118

3 translate 0xb80dfb0b 0xb8000000 + 916235

 

Thread 3:

0 translate 0xb815289e spin_lock_wrapper + 90594

1 translate 0xb816e8a7 CallPPCFunctionAtAddressInt + 84547

2 translate 0xb80dfb0b 0xb8000000 + 916235

 

Thread 4 Crashed:

0 translate 0xb80bcd58 0xb8000000 + 773464

1 translate 0xb80b7007 0xb8000000 + 749575

2 translate 0xb80d49c0 0xb8000000 + 870848

3 translate 0xb813ce79 spin_lock_wrapper + 1981

 

Thread 5:

0 translate 0xb81529ef spin_lock_wrapper + 90931

1 translate 0xb8183633 CallPPCFunctionAtAddressInt + 169935

2 translate 0xb81861e2 CallPPCFunctionAtAddressInt + 181118

3 translate 0xb80dfb0b 0xb8000000 + 916235

 

Thread 4 crashed with X86 Thread State (32-bit):

eax: 0x00000004 ebx: 0xb80bcd30 ecx: 0xcf125a71 edx: 0x00000003

edi: 0xcf125a75 esi: 0x80320b40 ebp: 0xb019ee28 esp: 0xb019edf0

ss: 0x0000001f efl: 0x00010206 eip: 0xb80bcd58 cs: 0x00000017

ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037

cr2: 0xcf125a75

 

Binary Images:

0xb8000000 - 0xb81d7fe7 translate ??? (???) /usr/libexec/oah/translate

 

Translated Code Information:

Rosetta Version: 21.03

Args: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp /Applications/Microsoft Office 2004/Microsoft Entourage

Exception: EXC_BAD_ACCESS (0x0001)

 

Thread 0: Crashed (0xb019edf0, 0xb80bcd58)

0x43300000: No symbol

0x85179dc8: No symbol

0x850fbc2c: No symbol

0x85223a7c: No symbol

0x85223bc8: No symbol

0x85224d08: No symbol

0x85223c60: No symbol

0x85224d08: No symbol

0x85223c60: No symbol

0x85224d08: No symbol

0x85223c60: No symbol

0x85224d08: No symbol

0x85223c60: No symbol

0x85224d08: No symbol

0x85223c60: No symbol

0x85224d08: No symbol

0x85223c60: No symbol

0x85224d08: No symbol

0x85223c60: No symbol

0x85224d08: No symbol

0x85223c60: No symbol

0x85224d08: No symbol

0x85223c60: No symbol

0x85224d08: No symbol

0x85223c60: No symbol

0x85224d08: No symbol

0x85223c60: No symbol

0x85224d08: No symbol

0x85223c60: No symbol

0x85224d08: No symbol

0x85223c60: No symbol

0x85224d08: No symbol

0x85223c60: No symbol

0x85224d08: No symbol

0x85226224: No symbol

0x85086e08: No symbol

0x8508ff08: No symbol

0x8509894c: No symbol

0x85099a50: No symbol

0x8504a270: No symbol

0x85052758: No symbol

0x850587f8: No symbol

0x85035f00: No symbol

0x8504b15c: No symbol

0x8504afac: No symbol

0x8505f96c: No symbol

0x8483b8b4: No symbol

0x967f6154: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _CooperativeThread + 348

0x917c2e8c: /usr/lib/libSystem.B.dylib : __pthread_body + 40

0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0

 

PPC Thread State

srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000

cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x85179dc8 ctr: 0x850fb930

r00: 0x85179dc8 r01: 0xf0201c70 r02: 0x003f0000 r03: 0xcf125a71

r04: 0xf0201d00 r05: 0x00000000 r06: 0x000000ff r07: 0x00000000

r08: 0x00000021 r09: 0x00000114 r10: 0x00000000 r11: 0x0000008f

r12: 0x00413350 r13: 0x00000000 r14: 0x12586980 r15: 0xfffffeec

r16: 0xffffff71 r17: 0x00000000 r18: 0x00000210 r19: 0x000000a5

r20: 0xffffff71 r21: 0x125b5820 r22: 0x00000000 r23: 0x00000000

r24: 0x00000000 r25: 0x00576378 r26: 0x1253a320 r27: 0x1254db40

r28: 0xf0201dd0 r29: 0x000000ff r30: 0xcf125a71 r31: 0xf0201d00

 

Thread 1: (0xb009ae20, 0xb815289e)

0x917748c0: /usr/lib/libSystem.B.dylib : __pthread_cond_wait + 1260

0x967a1e6c: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _TSWaitOnConditionTimedRelative + 244

0x967a1c40: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _TSWaitOnSemaphoreCommon + 432

0x91f58954: /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeComponents : _ReadSchedulerThreadEntryPoint + 5316

0x917c2e8c: /usr/lib/libSystem.B.dylib : __pthread_body + 40

0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0

 

PPC Thread State

srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000

cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x91774900 ctr: 0x917314b0

r00: 0xffffffd9 r01: 0xf0182c60 r02: 0xa02dc924 r03: 0x00006203

r04: 0x00005e03 r05: 0x47868c00 r06: 0x00000000 r07: 0x00000000

r08: 0x404e8241 r09: 0x00000001 r10: 0x00000000 r11: 0xa02e19dc

r12: 0x917314b0 r13: 0x91f574a8 r14: 0x91f574a8 r15: 0x925f74a8

r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x1256725c

r20: 0xa04274a8 r21: 0x96881a98 r22: 0x96881a98 r23: 0x00000000

r24: 0x00000000 r25: 0x00000001 r26: 0xf0182e58 r27: 0xa02e43e8

r28: 0x125671d0 r29: 0xa02dc924 r30: 0x12567204 r31: 0x917743e8

 

Thread 2: (0xb011c83c, 0xb81529ef)

0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0

0x930b356c: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation : _CFRunLoopRunSpecific + 1816

0x93a79e40: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio : HALRunLoop::OwnThread(void*) + 216

0x93a79c84: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio : CAPThread::Entry(CAPThread*) + 108

0x917c2e8c: /usr/lib/libSystem.B.dylib : __pthread_body + 40

 

PPC Thread State

srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000

cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x91738360 ctr: 0x91731430

r00: 0xffffffe1 r01: 0xf0101550 r02: 0xa0542e5c r03: 0xf0101930

r04: 0x03000006 r05: 0x00000000 r06: 0x00000450 r07: 0x0000a203

r08: 0x00000000 r09: 0x00000000 r10: 0x00000020 r11: 0xa02e15f4

r12: 0x91731430 r13: 0x00000000 r14: 0xa0530478 r15: 0x7fffffff

r16: 0xffffffff r17: 0x00000000 r18: 0x00000000 r19: 0x00000000

r20: 0x00000000 r21: 0x00000000 r22: 0xf0101930 r23: 0x00000000

r24: 0xf0101930 r25: 0x00000450 r26: 0x0000a203 r27: 0x00000000

r28: 0x00000000 r29: 0x03000006 r30: 0x03000006 r31: 0x930b2e5c

 

Thread 3: (0xb022083c, 0xb81529ef)

0x8483b9bc: No symbol

0x967f0f28: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _YieldToThread + 532

0x967f6304: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _SetThreadState + 172

0x967f622c: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _SetThreadStateEndCritical + 136

0x8483af60: No symbol

0x85060178: No symbol

0x8504aa04: No symbol

0x8500bf20: No symbol

0x8517ec54: No symbol

0x8511d144: No symbol

0x8505f96c: No symbol

0x8483b8b4: No symbol

0x967f6154: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _CooperativeThread + 348

0x917c2e8c: /usr/lib/libSystem.B.dylib : __pthread_body + 40

0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0

 

PPC Thread State

srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000

cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x91738360 ctr: 0x91731430

r00: 0xffffffe1 r01: 0xf02848f0 r02: 0x00000013 r03: 0xf028499c

r04: 0x00000003 r05: 0x00000018 r06: 0x00000020 r07: 0x0000d1bb

r08: 0x00000000 r09: 0x00000000 r10: 0x00000000 r11: 0xa02e15f4

r12: 0x91731430 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000

r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000

r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000018

r24: 0xf028499c r25: 0x00000020 r26: 0x0000d1bb r27: 0x00000000

r28: 0x00000000 r29: 0x00000003 r30: 0x00000003 r31: 0x967f0d1c

 

Thread 4: (0xb7fff41c, 0xb81529ef)

0x8483b9bc: No symbol

0x967f0f28: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _YieldToThread + 532

0x967f0d04: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _YieldToAnyThread + 20

0x85039a04: No symbol

0x8504abd4: No symbol

0x85035ff8: No symbol

0x85041944: No symbol

0x8503e8c4: No symbol

0x8503e48c: No symbol

0x84fca4d4: No symbol

0x84fcad70: No symbol

0x95793e2c: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1488

0x95792fc4: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 468

0x95792de0: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : _SendEventToEventTargetWithOptions + 56

0x957b7c08: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : HIView::SendDraw(short, OpaqueGrafPtr*, __HIShape const*, CGContext*) + 404

0x95868788: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : HIView::RecursiveDrawNonComposited(short, OpaqueGrafPtr*, OpaqueRgnHandle*, unsigned char, unsigned char, unsigned char) + 484

0x9586856c: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : HIView::DrawNonComposited(short, OpaqueGrafPtr*, OpaqueRgnHandle*, unsigned long) + 284

0x95904804: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : _DrawControlInCurrentPort + 84

0x84ce3fb4: No symbol

0x8484ae3c: No symbol

0x84809adc: No symbol

0x84818210: No symbol

0x84818210: No symbol

0x84818210: No symbol

0x84818210: No symbol

0x84818210: No symbol

0x84818210: No symbol

0x84818210: No symbol

0x84818210: No symbol

0x84818210: No symbol

0x84818210: No symbol

0x84818210: No symbol

0x84818210: No symbol

0x84818210: No symbol

0x84818210: No symbol

0x84818210: No symbol

0x84818210: No symbol

0x8481c9a0: No symbol

0x8481bdc0: No symbol

0x847f05a4: No symbol

0x84b671dc: No symbol

0x847f02c0: No symbol

0x84b642fc: No symbol

0x84fee314: No symbol

 

PPC Thread State

srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000

cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x91738360 ctr: 0x91731430

r00: 0xffffffe1 r01: 0xbfffd2f0 r02: 0x00000013 r03: 0xbfffd39c

r04: 0x00000003 r05: 0x00000018 r06: 0x00000020 r07: 0x00003803

r08: 0x00000000 r09: 0x00000000 r10: 0x00000000 r11: 0xa02e15f4

r12: 0x91731430 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000

r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0xbfffd768

r20: 0xbffff760 r21: 0x112a4490 r22: 0x004b7b88 r23: 0x00000018

r24: 0xbfffd39c r25: 0x00000020 r26: 0x00003803 r27: 0x00000000

r28: 0x00000000 r29: 0x00000003 r30: 0x00000003 r31: 0x967f0d1c

 

 

END OF CRASH REPORT!